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Amazon Chime was AWS’s cloud communications service for meetings, calls, chat, and content sharing. AWS announced it in February 2017, but ended support for the service—including Business Calling—on February 20, 2026. The separate Amazon Chime SDK was not affected.
What was Amazon Chime?
Amazon Chime was a managed cloud service for business communications. Users could host or join meetings, make voice and video calls, chat, and share screens or other content through desktop and mobile applications. AWS described the service as available across desktop, iOS, and Android in its February 14, 2017 launch announcement.
| # | Preview | Product | Price | |
|---|---|---|---|---|
| 1 |
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Amazon Basics On Ear Wired Computer Headset with Adjustable Microphone, 3.5mm Port or in-Line... | $18.89 | Buy on Amazon |
| 2 |
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Plantronics Blackwire 500 C520 USB Binaural Headphone | $109.95 | Buy on Amazon |
AWS’s February 13, 2017 availability post also listed meeting scheduling and hosting, recording, and personalized meeting URLs in Pro. Those are descriptions of the historical product, not features available through the retired service today.
What did Chime’s launch editions include?
At launch, Amazon described three editions: Basic, Plus, and Pro. The table summarizes the 2017 announcement, not current plans or pricing. The two AWS launch announcements emphasize some tier features differently, so the details below are attributed to the specific release that stated them.
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- How it Fits: On-ear compact design may feel snug initially—adjust properly and wear 30-60 minutes daily for the first week. Optimal comfort achieved after 1-2 weeks as ear cups conform to your ears. Take 10-minute breaks during extended use.
- Wired computer headset with foldable design; ideal for calls, meetings, online learning, and more. Compact headset measures 6.1" W x 7.2" H with 2.8" ear cups and 4.4" boom mic. Ideal fit for small to medium head sizes
- Flexible, adjustable boom mic can be positioned at any angle; unidirectional mic reduces the background noise to ensure crisp, bright conversations (Provided that your conversation is under the correct direction of the microphone)
- 32mm speaker drivers offer an immersive listening experience with clear sound quality
- One-touch mute/unmute with intuitive in-line control box; Using microphone, slide the button upward to unmute and enabled audio settings in your device. For USB connection, ensure the 3.5mm jack (4-pin) is fully inserted into the USB adapter. For direct 3.5mm connection, first remove the USB adapter from your device
| 2017 edition | Features described at launch | Launch-era price |
|---|---|---|
| Basic | Amazon’s February 14 release listed meeting attendance, person-to-person voice or video calls, messaging, and chat. AWS’s February 13 post described one-to-one voice/video calls and chat. | No price stated in the February 14 release. |
| Plus | Amazon’s February 14 release listed email-domain administration, Active Directory configuration, and 1 GB per user of message retention. AWS’s February 13 post highlighted screen sharing and company-directory integration. | $2.50 per user per month, as announced in 2017. |
| Pro | Amazon’s February 14 release described hosted meetings with screen sharing and video for up to 100 users, mobile, laptop, and in-room video, and unlimited VoIP support. AWS’s February 13 post also listed recording and personalized meeting URLs. | $15 per user per month, as announced in 2017. |
These prices and capabilities belong to Chime’s 2017 launch. They are not a current offer: AWS stopped accepting new customers on February 19, 2025, and later ended support for the service.
Is Amazon Chime still supported?
No. AWS announced that it would end support for Amazon Chime, including Business Calling, effective February 20, 2026. That date has passed. According to AWS’s February 19, 2025 support notice, existing Team or Enterprise customers created before February 19, 2025 could use features until the end date. After February 20, 2026, users could no longer host meetings, manage users, or use Business Calling through the Chime service.
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- USB HEADSET: Hi-fi stereo USB headset with microphone (Blackwire 520) is ideal for those who want a richer, immersive experience.
- SMART SENSOR TECHNOLOGY: Intuitively manages calls and audio so you can answer a call by simply placing the mono headset on your head.
- COMFORTABLE DESIGN: Simple, intuitive, inline controls on the USB headset let you answer/end, mute, and control the volume of your calls with ease, while ultra-soft leatherette ear cushions and lightweight headband means all-day comfort and a secure fit.
- DYNAMIC EQ: Microphone headset with dynamic EQ feature optimizes your voice quality when on calls and automatically adjusts the EQ settings when you’re listening to music or multi-media playback
- COMPATIBILITY: Plantronics headset is built to work with Amazon Connect, Chime and other UC applications and softphones from Microsoft, Avaya.
Is the Amazon Chime SDK also discontinued?
No. The Amazon Chime SDK is distinct from the former end-user Chime service. AWS explicitly said its end-of-support announcement did not affect the SDK’s availability. The retirement notice applies to the Chime service, including Business Calling; it should not be read as an announcement that the SDK was retired.
What can former Chime users do?
AWS’s transition guide names AWS Wickr and partner solutions Slack, Webex, and Zoom as possible collaboration alternatives. That list is not a comparison or a recommendation for a particular organization. Choose based on the functions you need and verify current offerings directly with each provider.
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- Meetings and collaboration: Check whether the option covers your requirements for video meetings, screen sharing, chat, and administration.
- Business Calling: If your organization used Chime phone numbers, AWS directed customers to consider porting them to another carrier. Confirm number-porting rules and timing with the receiving carrier.
- Migration: Inventory users, meeting workflows, directories, calling numbers, and any integrations before selecting a replacement. Plan how to notify users and move recurring meetings or business contacts.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.




