This guide covers Samsung’s U.S. online return policy for eligible products bought directly from Samsung.com or the Shop Samsung App and shipped to you. Samsung’s rules vary by country, seller, product and purchase channel, so check the deadline shown in My Orders before acting. Samsung Experience Store purchases, partner-retailer pickups and purchases from other sellers follow different processes.
How long do I have to return a Samsung product?
For most eligible U.S. orders shipped from Samsung.com or the Shop Samsung App, Samsung says you must request a return within 15 days of delivery. If Samsung approves the request, you then have another 15 days to ship the product back or arrange its pickup. These are separate deadlines, not one 30-day return window: the first clock starts at delivery, and the second starts after approval. Promotional periods may extend the request window, so use the deadline shown for your order in My Orders. (Samsung U.S. return policy; current policy page observed updated about one month before October 8, 2026.)
Which purchases can Samsung accept?
Samsung’s U.S. return process applies to eligible products bought directly from Samsung.com or the Shop Samsung App. Samsung states: “Products bought from other retailers or resellers must be returned to that retailer and are subject to their own returns and refunds policy.” Samsung U.S. Order Help return policy.
- Bought from another retailer or reseller: Contact that seller and follow its return policy.
- Picked up at a partner retailer: Use the separate return process for partner-retailer pickup.
- Bought at a Samsung Experience Store: Follow the store’s process rather than assuming the shipped-order procedure applies.
Samsung’s return policy and Order Help instructions distinguish these purchase channels.
#1 Best Overall
- PRIVACY DISPLAY: Automatically hide your screen from those beside you. The built-in privacy display can be preset¹ to turn on when receiving notifications, typing passwords, or using specific apps
- TYPE IT IN. TRANSFORM IT FAST: Enhance any shot in seconds on your smartphone by using Photo Assist² with Galaxy AI.³ Add objects, restore details, or apply new styles by simply typing or tapping
- NIGHTS, CAPTURED CLEARLY: From gigs to city lights, record and capture moments after dark with clarity using Nightography so your photos and videos stay crisp and clear on your Samsung Galaxy
- MAKE IT. EDIT IT. SHARE IT: Turn everyday moments into something personal with creative tools built right into your mobile phone, whether it’s a special contact photo, custom wallpaper, an invitation or more⁴
- HELP THAT KEEPS UP: Stay in the moment while Now Nudge with Galaxy AI helps you respond faster and stay organized with smart suggestions⁵ that appear exactly when you need them on your phone
How do I start and send back an eligible return?
- Check the order deadline: Sign in to Samsung’s website or app and open My Orders. Confirm the return deadline and any order-specific instructions.
- Contact Order Support: Ask Samsung to set up the return. After approval, obtain the return label and instructions.
- Prepare the product: Meet the condition and data-removal requirements below, and include the original in-box contents.
- Ship it or arrange pickup: Send a small item using Samsung’s return instructions. For a large item, arrange pickup as directed. The additional 15-day return period applies after approval, according to Samsung’s Order Help instructions.
After the return reaches Samsung’s warehouse, the return page says review and refund initiation may take up to 10 business days. The separate refund help page says Samsung initiates a refund within 10 days of receiving and processing the return; your bank or other financial institution may need additional business days to post it. Items from one order may be refunded in separate transactions if processed separately. See Samsung’s return policy and refund guidance.
Does Samsung charge a restocking fee?
Samsung’s U.S. fee schedule says a restocking fee may apply to eligible returns that are not caused by damage or a defect attributable to Samsung or its transportation partners. Samsung identifies changing your mind, ordering the wrong product, or wanting another color, size or model as common reasons a fee may apply. The schedule below reflects Samsung’s stated rates on a page observed updated about two months before October 8, 2026; check the current product-specific policy because rates can change. (Samsung U.S. return policy; Samsung U.S. fee schedule.)
Rank #2
- YOUR CONTENT, SUPER SMOOTH: The ultra-clear 6.7" FHD+ Super AMOLED display of Galaxy A17 5G helps bring your content to life, whether you're scrolling through recipes or video chatting with loved ones.¹
- LIVE FAST. CHARGE FASTER: Focus more on the moment and less on your battery percentage with Galaxy A17 5G. Super Fast Charging powers up your battery so you can get back to life sooner.²
- MEMORIES MADE PICTURE PERFECT: Capture every angle in stunning clarity, from wide family photos to close-ups of friends, with the triple-lens camera on Galaxy A17 5G.
- NEED MORE STORAGE? WE HAVE YOU COVERED: With an improved 2TB of expandable storage, Galaxy A17 5G makes it easy to keep cherished photos, videos and important files readily accessible whenever you need them.³
- BUILT TO LAST: With an improved IP54 rating, Galaxy A17 5G is even more durable than before.⁴ It’s built to resist splashes and dust and comes with a stronger yet slimmer Gorilla Glass Victus front and Glass Fiber Reinforced Polymer back.
| Product category | Samsung’s stated U.S. restocking fee |
|---|---|
| Home appliances and appliance accessories | 15% |
| Z Series phones, tablets, watches, wearable audio, laptops, Galaxy XR, Galaxy Ring, mobile accessories, TVs, audio, displays and related accessories | Generally 5% |
| Galaxy S Series and A Series phones | No restocking fee |
Samsung says it waives the restocking fee when a product arrives damaged or defective. Free return shipping, where available, does not mean every original charge is refunded: Samsung lists original shipping, installation and other service fees as non-refundable. Check the current fee and refund terms for your product.
What condition must the product be in?
Samsung’s general U.S. requirement is that the item be new or in like-new condition, without damage that was not present at delivery or installation. Include all original in-box items; missing promotional products may reduce the refund. For appliances and televisions, retain original packaging where applicable and include parts and accessories. Samsung’s return policy provides category-specific instructions.
Free tools Windows power users keep installed
One-click scans. No signup required.
Rank #3
- YOUR CONTENT, SUPER SMOOTH: The ultra-clear 6.7" FHD+ Super AMOLED display of Galaxy A17 5G helps bring your content to life, whether you're scrolling through recipes or video chatting with loved ones.¹
- LIVE FAST. CHARGE FASTER: Focus more on the moment and less on your battery percentage with Galaxy A17 5G. Super Fast Charging powers up your battery so you can get back to life sooner.²
- MEMORIES MADE PICTURE PERFECT: Capture every angle in stunning clarity, from wide family photos to close-ups of friends, with the triple-lens camera on Galaxy A17 5G.
- NEED MORE STORAGE? WE HAVE YOU COVERED: With an improved 2TB of expandable storage, Galaxy A17 5G makes it easy to keep cherished photos, videos and important files readily accessible whenever you need them.³
- BUILT TO LAST: With an improved IP54 rating, Galaxy A17 5G is even more durable than before.⁴ It’s built to resist splashes and dust and comes with a stronger yet slimmer Gorilla Glass Victus front and Glass Fiber Reinforced Polymer back.
- Phones, tablets, computers and wearables: Disable security features, sign out of cloud services, remove personal data and perform a factory reset before returning the device.
- Appliances and TVs: Keep applicable original packaging and return the parts and accessories that came with the product.
Report delivery damage or defects promptly
For large appliances and TVs, inspect the item at delivery. Samsung’s U.S. policy says post-delivery damage or defects should be reported within five days of delivery or two days after installation, whichever is later; photos may be required. The general policy also describes a five-day reporting period, while installation timing can depend on the product. Check the instructions for your category and order, and report a problem promptly through Samsung’s return policy or Order Support.
Is return shipping free?
Samsung says return shipping is free for eligible U.S. Samsung.com and Shop Samsung App orders. That applies to return shipping, not necessarily other costs: original shipping, installation and other service fees are non-refundable, and a restocking fee may apply depending on the product and reason for return. Confirm the charges and instructions shown for your order in My Orders.
Rank #4
- Please note, this device does not support E-SIM; This 4G model is compatible with all GSM networks worldwide outside of the U.S. In the US, ONLY compatible with T-Mobile and their MVNO's (Metro and Standup). It will NOT work with other CDMA carriers, and it is also not compatible with their MVNO (Visible, Xfinity Mobile, US Mobile, Cricket Wireless, etc).
- Compatibility with certain third-party devices and accessibility accessories, including some hearing aids, may vary depending on manufacturer support, Bluetooth protocols, software compatibility, and regional firmware limitations. For additional hearing aid compatibility information, please refer to Samsung’s official support documentation.
- Camera: 50 MP, f/1.8, (wide), 1/2.76", 0.64µm, AF | 50 MP, f/1.8, (wide), 1/2.76", 0.64µm, AF | 2 MP, f/2.4, (macro). Battery: 5000 mAh, non-removable | A power adapter is NOT included.
When will I get my refund, and what happens to related services?
Samsung refunds the original payment method after the returned product passes inspection. It says it initiates the refund within 10 days of receiving and processing the return; the payment provider may take additional business days to post the money. If separate items from an order are processed at different times, the refund may arrive in multiple transactions. See Samsung’s refund guidance.
Returning a product generally does not cancel associated subscriptions or services automatically. Samsung says customers must cancel most of these separately. Samsung Care+ is described as an exception when coverage is returned with an eligible device within the stated 15-day window. Check your order and the applicable service or financing terms before assuming a return has ended recurring charges.
Best Value
- TYPE IT IN. TRANSFORM IT FAST: Enhance any shot in seconds on your smartphone by using Photo Assist¹ with Galaxy AI.² Add objects, restore details, or apply new styles by simply typing or tapping
- MAKE IT. EDIT IT. SHARE IT: Turn everyday moments into something personal with creative tools built right into your mobile whether it’s a special contact photo, custom wallpaper, an invitation or more³
- FAST. POWERFUL. AI-READY: Power through your day with AI-accelerated performance from our fastest, smoothest and most powerful Galaxy processor yet, built to keep up with everything you do
- IMMENSELY IMMERSIVE: No matter where you are or what you’re watching, your favorite videos and more come to life with the vibrant display on Galaxy S26
- FIT EVERYONE IN THE SHOT: Group selfies are easier on your Samsung phone with a wider front camera⁴ that captures more of the scene, so no one gets left out of the moment
How does Samsung’s UK return policy differ?
Samsung UK’s online change-of-mind terms are separate from the U.S. rules above. For an online UK purchase, Samsung says you have 14 days from receipt to notify it, followed by another 14 days to return the product. Its guidance states: “We will be happy to accept a return, and offer an exchange or refund, as long as you notify us within 14 days of the day you receive your product(s), unless otherwise stated as part of a promotion.” (Samsung UK online returns guidance; the policy page was observed published about three months before October 8, 2026.)
UK return costs depend on item type and location: Samsung lists £5.99 for drop-off of smaller items and collection costs of £50 in most of the UK or £100 in Northern Ireland or the Isle of Man for larger items. The UK page also describes possible refund reductions for excessive handling or missing items. These UK figures and terms do not apply to U.S. orders. Check Samsung’s UK returns guidance for the applicable details.
Quick Recap
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
