For an Xbox digital game or app bought from Microsoft, sign in to the Xbox digital-game refund page with the Microsoft account used to buy it. Select the purchase, choose Request a refund, give a reason, and submit. Microsoft says review may take up to 72 hours; that is separate from the time it takes money to reach your payment method.
Request a refund for a digital Xbox game or app
- Open Microsoft’s Request a refund for digital games page.
- Sign in using the Microsoft account that made the purchase.
- Select the game or app, choose Request a refund, provide the reason, and submit the form.
Microsoft says a request may take up to 72 hours to process. Digital goods are generally not refundable unless the offer or applicable law makes you eligible. The Xbox request page determines whether a purchase qualifies; Microsoft’s accessible guidance does not establish a universal purchase-age or play-time threshold. Check the page’s decision for your specific order. Local consumer laws may provide additional rights. Microsoft’s support article is presented for the United States and notes that online returns are unavailable in some markets; it also says its guidance does not affect remedies under Australian Consumer Law.
How long does an Xbox refund take?
There are two separate waits: Microsoft’s review and the payment processing after approval.
- Request review: Microsoft says processing may take up to 72 hours.
- Money returned: Once issued, a refund generally takes 3–5 business days to reach the original payment option. A bank or other payment provider may take a few additional days.
Check your Xbox refund status
Open Microsoft account order history, sign in, and find the purchase. Microsoft says the order listing shows its refund status. If the refund is marked as issued but has not appeared with your payment provider, allow additional processing time.
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- MODERNIZED DESIGN — Experience the modernized design of the XBOX Wireless Controller with sculpted surfaces and updated geometry that enhances comfort and control during long gaming sessions.
- PRECISION PERFORMANCE — Stay on target with a hybrid D-pad and textured grips on triggers, bumpers, and back case for improved accuracy and handling.
- SHARE BUTTON: Seamlessly capture and share content such as screenshots, recordings, and more with the new Share button.
- VERSATILE CONNECTIVITY — Connect via USB-C for plug-and-play on console and PC, or quickly pair and switch between supported devices with XBOX Wireless and Bluetooth support.
- BUILT-IN AUDIO SUPPORT — Plug in compatible headsets using the 3.5mm audio jack for direct voice chat and immersive in-game sound.
Why you may not see an online refund option
- Your market may not support online returns. Microsoft says availability varies by market. If you cannot submit the request online, contact Microsoft Sales Support.
- The item was part of a bundle. Microsoft says individual items within a bundle cannot be returned through this flow.
- You bought it from another retailer. Microsoft does not accept returns for purchases made from another retailer. Ask the seller about its return process.
- The purchase may not qualify. Digital goods are generally not refundable unless the offer or applicable law provides eligibility. Submit a request or contact support to get guidance for the specific order.
If the purchase was hardware or you have a billing problem
A digital game refund is different from returning a physical console, controller, or other Microsoft Store product. For physical products, use Microsoft’s separate Microsoft Store return process; for a product bought elsewhere, contact that retailer.
If the game or app has a problem, or you have a billing concern, Microsoft recommends contacting Microsoft Support. A chargeback is a dispute handled through your bank or payment institution, not the Xbox refund form. Microsoft warns that repeated misuse of chargebacks may be considered fraud.
Quick Recap
Best Value
- MODERNIZED DESIGN — Experience the modernized design of the XBOX Wireless Controller with sculpted surfaces and updated geometry that enhances comfort and control during long gaming sessions.
- PRECISION PERFORMANCE — Stay on target with a hybrid D-pad and textured grips on triggers, bumpers, and back case for improved accuracy and handling.
- SHARE BUTTON: Seamlessly capture and share content such as screenshots, recordings, and more with the new Share button.
- VERSATILE CONNECTIVITY — Connect via USB-C for plug-and-play on console and PC, or quickly pair and switch between supported devices with XBOX Wireless and Bluetooth support.
- BUILT-IN AUDIO SUPPORT — Plug in compatible headsets using the 3.5mm audio jack for direct voice chat and immersive in-game sound.
Rank #4
- XBOX ELITE WIRELESS CONTROLLER SERIES 2: Play like a pro with adjustable-tension thumbsticks, wrap-around rubberized grip, and shorter hair trigger locks..Audio : 3.5mm stereo headset jack. Also compatible with the Xbox One Stereo Headset Adapter and all other Xbox controller accessories made by Microsoft.
- CORE ESSENTIALS: Includes just the components you need to unleash your best game. Additional components sold separately for even more customization with the Complete Component Pack.
- LIMITLESS CUSTOMIZATION: Exclusive button mapping options in the Xbox Accessories app—even pick which color the Xbox button lights up with.*
- CUSTOM PROFILES: Save up to 3 custom profiles on the controller and switch between them on the fly.*
- EXTENDED GAMEPLAY: Stay in the game with up to 40 hours of battery life and refined components that are built to last.*
Rank #3
- PLAY LIKE A PRO — The XBOX Elite Wireless Controller Series 2 features over 30 ways to play like a pro. Designed in collaboration with pro-level players, it puts exceptional performance, customization, and durability where it matters most.
- ADJUSTABLE-TENSION THUMBSTICKS — Fine-tune your aim with thumbsticks that let you adjust resistance for improved accuracy, consistency, and control in every match.
- SHORTER HAIR TRIGGER LOCKS — Fire faster and react quicker with three-step hair trigger locks that reduce pull distance for rapid input in competitive gameplay.
- INTERCHANGEABLE COMPONENTS — Swap thumbstick toppers, D-pads, and paddles to tailor your controller to your preferred gaming style. Includes 6 thumbsticks, 4 paddles, 2 D-pads, carrying case, and charging dock.
- SAVE AND SWITCH PROFILES — Save up to 3 custom profiles on the controller and switch between them on the fly with the dedicated Profile button. Even pick which color the XBOX button lights up as.
Rank #2
- Tri-mode Connectivity: Wired for Xbox, 2.4G & Wired for PC, and Bluetooth for Android. The G7 Pro supports seamless connectivity across Xbox, PC, and Android. Effortlessly switch between modes using the convenient physical mode switch.
- TMR Sticks: The G7 Pro features GameSir's Mag-Res TMR sticks, combining Hall Effect durability with traditional potentiometer performance. This advanced technology delivers stable polling rates for smooth, drift-free gaming with low power consumption.
- Hall Effect Analog Triggers: The GameSir precision-tuned Hall Effect analog triggers provide unmatched smoothness and linear input for precise control. Featuring clicky Micro Switch trigger stops, gamers can easily switch based on their preferences.
- 1000Hz Polling Rate on PC: Experience ultra-responsive gaming with a 1000Hz polling rate on PC, available through both wired and 2.4G wireless connections. This ensures instantaneous input registration, reducing lag and optimizing your performance for the most competitive gameplay.
- GameSir Nexus App: The G7 Pro is compatible with the upgraded GameSir Nexus app, which brings a significant upgrade over the original. It introduces powerful new features such as gyro settings, stick curve adjustments, and button-to-mouse mapping, giving you deeper customization and more control than ever before.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
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