In the United States, you can generally cancel Samsung Care+ by contacting the plan administrator; the number listed in Samsung’s current U.S. terms is 1-866-371-9501. Your coverage end date and any refund depend on the specific plan, payment type, claims history, and state-specific contract. Check your plan documents before canceling, and ask the administrator to confirm the effective date and refund in writing.
This guide covers U.S. plans. Samsung Care+ rules differ by country, product, and plan version.
Identify the plan before you cancel
Samsung Care+ is not one uniform contract. The rules may differ for mobile-device coverage, Care+ with Theft and Loss, plans for TVs and appliances, business coverage, and older Samsung Premium Care plans. A bundle or promotion may also include separate coverage.
Find the enrollment confirmation and terms, then check the plan name, covered product, coverage start date, and whether you pay monthly or paid upfront. Samsung describes monthly and upfront options for U.S. plans; its FAQ says the mobile monthly option it describes may continue for three years unless canceled, while the upfront option covers a two-year term. Exceptions apply, so rely on your own contract rather than assuming those durations apply to every plan. See Samsung’s U.S. Care+ FAQ and U.S. Care+ overview.
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- Locate your plan or policy number and the confirmation email or receipt.
- Note the device model and its IMEI or serial number.
- Check the payment method and recent statements for recurring charges.
- Write down any claims, repairs, replacements, or theft/loss requests, including pending cases.
- For a multi-product plan, establish whether you want to cancel one product or the entire plan.
Do not assume the plan will appear in a Samsung Account menu or that an agent can find it using only your email or phone number.
How to cancel Samsung Care+
Call the administrator
- Use the phone number printed in your plan terms if it differs from the general number. For many current U.S. plans, Samsung’s published terms list 1-866-371-9501.
- Say that you want to cancel Samsung Care+ and identify the covered product and plan.
- Ask the representative to confirm the cancellation’s effective date, whether another charge is scheduled, any refund estimate and method, and a confirmation number.
- Request written confirmation, such as an email, and keep it with your plan documents until the refund and billing status are settled.
The current U.S. multi-product terms allow cancellation by contacting the administrator. Other product categories may use different terms and channels.
Send a written request if needed
If you want a written record or cannot complete the cancellation by phone, use the mailing address or other written method in your own contract. Do not use an address copied from a different plan: administrators and contract documents can vary.
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Your request can include your name, contact details, plan or policy number, covered device, IMEI or serial number, coverage start date, requested cancellation date, and signature. Ask for confirmation of the effective date, refund eligibility, amount, and payment method. Keep a copy and proof of delivery.
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If your official Care+ or Servify account offers a cancellation control, follow the prompts for the correct plan and save the confirmation. Portal menus may vary, so do not rely on a fixed Samsung Account menu path. The official Samsung U.S. Servify FAQ portal is one plan-management reference; if you cannot find or use an online option, contact the administrator instead.
What refund might you receive?
Refund terms depend on the contract attached to your plan. Under Samsung’s current U.S. multi-product terms, the general framework is below; state-specific provisions or another plan’s terms may change the result.
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| Situation | General treatment under current U.S. multi-product terms |
|---|---|
| Cancellation within the first 30 calendar days from the coverage start date, with no claim benefit received | May qualify for a full refund. |
| Cancellation within the first 30 days after a claim benefit | A pro-rata refund may be reduced by claims paid. |
| Cancellation after 30 days | Generally, the unearned pro-rata premium may be reduced by claims paid and an administrative fee. The fee is capped at the lesser of 10% of the service-contract price or $25 under these terms. |
| Month-to-month home appliance or electronics coverage | The applicable terms say cancellation may take effect at the end of the billing-cycle period; ask for the exact date. |
| Different product, older plan, or state-specific contract | Use the cancellation and refund provisions in that contract; the general multi-product formula may not apply. |
These are conditional rules, not a guaranteed refund quote. Samsung’s multi-product terms and home-appliance and electronics terms contain the applicable details, including state-specific language. Your state’s version of the contract controls if it differs from the general provisions. Ask the administrator to calculate your refund rather than estimating it from the original price.
When does coverage end?
A request date and the coverage end date may not be the same. The home-appliance and electronics terms expressly allow month-to-month coverage to end at the billing-cycle boundary. For other plans, check the contract and ask the representative to state the precise effective date and whether coverage remains active through a paid period.
Once coverage has ended, do not assume a later repair or replacement will be covered. If you have an open claim, ask whether cancellation affects its handling, whether the benefit counts as a paid claim for refund purposes, and what services remain available. Resolve those questions before canceling if you need the claim completed.
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Returns, trade-ins, replacements, and lost devices
Returned product
Samsung says a Care+ plan may be canceled as part of the return process for qualifying returned products. Verify the plan status, effective date, and any refund rather than assuming the return completed each step. See Samsung’s home-appliance and electronics support page.
Trade-in, sale, or upgrade
Do not assume trading in, selling, or upgrading a device automatically cancels its plan. Check whether the old device still has recurring charges and request cancellation for that plan separately if needed. A new device’s Care+ enrollment does not necessarily replace or terminate coverage on the old one.
Replacement or lost/stolen device
If Samsung or another provider replaced the device, ask whether the plan transferred to the replacement or ended. If the device is lost or stolen, contact the administrator before canceling: cancellation could affect theft/loss benefits or an unresolved claim. Review transfer rules before assuming a plan follows a sold or gifted device.
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If the online option is missing or the plan cannot be found
- Call the administrator using the number in your terms; many current U.S. plans list 1-866-371-9501.
- Ask for the plan administrator or cancellation department and provide the plan ID, device identifier, receipt, and enrollment details they request.
- If the administrator redirects you or cannot resolve the issue, use Samsung’s official U.S. contact support options.
- Send a written request using the method and address in your contract if necessary, and retain a copy and delivery proof.
- Monitor your payment account and contact the administrator promptly if a charge posts after the confirmed effective date.
A plan missing from an account view does not by itself establish that coverage or billing has ended.
How to handle continued charges or a delayed refund
Compare the posted charge date with the effective cancellation date: a charge may relate to a period before coverage ended. If it appears to be a later recurring charge, contact the administrator with your confirmation number and ask for a billing review. Keep statements and correspondence. If the administrator cannot resolve the issue, contact Samsung through its official U.S. support channels.
The cited U.S. pages do not establish one refund-processing timeline for every plan and state. Ask when the refund will be initiated, whether it will return to the original payment method or arrive by check, and what date starts the quoted processing period. If the original card is closed, ask how the refund will be delivered.
Why not just stop the payment?
Do not rely on deleting a card or allowing a payment to fail. The contract may treat missed payment as cancellation, but that can leave uncertainty about the effective date, coverage, and refund. A direct cancellation request and written confirmation create a clearer record.
Can you restart Care+ after canceling?
Re-enrollment is not guaranteed. Eligibility may depend on the device’s age and condition, the enrollment window, available plans, and claims history. Samsung’s U.S. overview says Care+ may be purchased within one year of buying a new device, subject to program conditions; that does not mean every canceled plan or device can be reinstated. Check eligibility before canceling if you expect to seek coverage again.
Does this guidance apply outside the United States?
No. This article covers U.S. plans. Samsung publishes separate rules for other markets, including Canada and the Samsung Gulf region. Use the terms and support channel for the country where the plan was purchased.
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