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1Clear out junk files and repair common Windows errors2Fix the driver behind crashes, sound loss and screen glitches3Repair Windows errors before they cause bigger problemsVerizon announced on November 20, 2025, that it would reduce its workforce by more than 13,000 employees—three weeks after reporting solid third-quarter financial results. The timing did not mean the earnings report caused the cuts: Verizon described them as part of a broader restructuring to lower costs, simplify operations and free up investment for customers. Its financial performance was positive, but customer growth lagged competitors, and the restructuring continued into 2026.
What Verizon announced
Verizon said on November 20, 2025, that it would reduce its workforce by more than 13,000 employees. Reuters described it as the company’s largest single layoff round. Verizon also said it would significantly reduce spending on outsourced and other outside labor; that is a separate category, and no reconciled combined headcount was stated. Reuters reported that more than 80% of the affected employees were expected to leave in the following month. Verizon later reported in its 2025 Form 10-K that more than 13,000 employees separated under the initiative, with most exits completed by December 31, 2025.
The November restructuring also included plans to convert 179 company-owned stores to franchised operations and close one store. Verizon announced a $20 million Reskilling and Career Transition Fund for departing employees. The company’s announcement is at Verizon’s “Building a stronger Verizon” statement; the timing and expected departures were reported by Reuters on November 20, 2025.
How strong were Verizon’s Q3 results?
Verizon released its Q3 2025 results on October 29. Revenue, reported earnings and cash flow were higher than a year earlier, and the company reiterated its full-year financial guidance. But the quarter looked less strong on customer growth, a key measure in a competitive wireless market.
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| Q3 2025 measure | Result | What it shows |
|---|---|---|
| Operating revenue | $33.8 billion, up 1.5% year over year | Modest revenue growth |
| Reported EPS | $1.17, versus $0.78 in Q3 2024 | Reported per-share earnings rose substantially |
| Adjusted EPS | $1.21, versus $1.19 in Q3 2024 | Adjusted earnings increased only slightly |
| Net income | $5.1 billion, versus $3.4 billion | Higher reported profit |
| Adjusted EBITDA | $12.8 billion, versus $12.5 billion | A modest increase in adjusted operating earnings |
| Wireless-service revenue | $21.0 billion, up 2.1% year over year | Growth in a core service category |
| Postpaid phone net additions | 44,000, according to Reuters | Customer momentum lagged key rivals |
Verizon reported nine-month operating cash flow of $28.0 billion, compared with $26.5 billion a year earlier, and free cash flow of $15.8 billion, compared with $14.5 billion. The company’s Q3 2025 earnings release provides the financial figures; Reuters’ November report gives the subscriber comparison, including more than one million net additions at T-Mobile. Verizon’s Business revenue also fell 2.8% year over year to $7.1 billion, although business operating income increased.
The distinction between reported and adjusted EPS matters: reported EPS rose from $0.78 to $1.17, while adjusted EPS moved from $1.19 to $1.21. The headline growth in reported earnings therefore does not mean every measure of underlying performance grew at the same pace.
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- OUR CYBERSECURITY COMMITMENT: TP-Link is a signatory of the U.S. Cybersecurity and Infrastructure Security Agency’s (CISA) Secure-by-Design pledge. This device is designed, built, and maintained, with advanced security as a core requirement.
Why cut jobs after a profitable quarter?
Quarterly profitability and a company’s view of its long-term cost structure are different questions. A business can earn billions and still decide that recurring costs, organizational complexity or weak customer acquisition leave it less able to compete and invest.
CEO Dan Schulman said Verizon’s existing cost structure limited its ability to invest in customers. The company framed the restructuring as an effort to simplify operations, reduce friction and realign priorities. In practical terms, the stated rationale was to lower recurring expenses and shift resources toward customer value and competitiveness amid aggressive rival promotions and pressure from cable companies. That is management’s objective; the announced cuts do not by themselves establish that customer experience or service quality improved.
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The available statements support a broader strategic reset, not the claim that the October earnings report triggered the November layoffs. Verizon remained profitable and reiterated its full-year guidance when it reported Q3. The pressure described alongside the cuts was that customer additions were weak relative to rivals and management believed the cost base constrained investment.
How unusual was the 2025 reduction?
The November announcement was larger than Verizon’s preceding workforce actions. In 2024 the company offered a voluntary separation program to selected U.S.-based management employees; approximately 4,800 eligible employees had separated through the end of March 2025. Verizon recorded about $1.5 billion in 2024 pre-tax severance charges, primarily tied to that program and other headcount initiatives.
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The later 2025 Form 10-K confirms that more than 13,000 employees separated under the 2025 workforce-reduction initiative. The figure describes employees who left under the initiative, not a claim that every departure happened on announcement day. Verizon’s Q3 filing is available in its 2025 Form 10-Q.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What did the cuts cost Verizon?
Reuters reported that Verizon initially expected a fourth-quarter 2025 severance charge of approximately $1.6 billion to $1.8 billion. The company’s 2025 Form 10-K subsequently reported approximately $1.5 billion in pre-tax severance charges for 2025, principally related to workforce-reduction initiatives. The expected range and the later reported figure are different stages of reporting, not interchangeable estimates of ongoing savings.
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- The latest Wi-Fi generation, Wi-Fi 6 (802.11 ax) with speeds averaging 60% faster on 2.4 GHz and 38% faster on 5 GHz than previous Verizon Wi-Fi routers
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Severance and other restructuring charges are one-time costs associated with carrying out changes; they are not the same as recurring payroll reductions. The cited disclosures do not establish a precise annual savings figure that can be attributed to the November job cuts alone. Nor should reductions in contractors and outside labor be added to the employee count without a reconciled number.
How Verizon’s restructuring continued in 2026
Reuters reported that Verizon eliminated several hundred jobs in May 2026. On July 16, the company announced the sale of 274 company-owned retail locations and about 500 additional corporate job cuts. The combined store and corporate actions affected approximately 3,000 retail and corporate employees, according to Reuters. The store transfer was scheduled to take effect on August 16, 2026; Verizon said it would retain about 1,000 stores.
A store sale is not automatically equivalent to every employee losing a job. Some workers may move to the new operators, potentially under different employment terms. Verizon said about 70% of employees at previously sold retail locations had taken jobs with the new operators; that is a company-reported figure, not a guarantee for each employee. Details of individual job offers and terms were not established in the cited reporting. See Reuters’ July 16, 2026 report.
What employees and customers should—and should not—infer
Verizon’s public announcements establish the scale of the workforce actions, the stated strategic rationale and the retail changes. They do not provide a complete public breakdown of every affected department, job type or location, nor do the cited sources establish universal severance terms or identify every union or hourly employee affected. Individual terms should be confirmed through the employer’s communications or the relevant new store operator rather than inferred from the overall announcement.
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Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minuteFor customers, the company said it intended to redirect resources toward customer value, but the layoffs alone do not prove that support, coverage or reliability improved or worsened. Any conclusion about service effects would require operational evidence beyond the headcount announcement. Verizon also said the cuts were not a result of its use of artificial intelligence, according to Reuters; the available evidence does not support presenting AI as the cause.
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