First separate the problem into one of three outcomes: the bid was never submitted, the bid was submitted but its UPI mandate was not approved or funds were not blocked, or the bid and block succeeded but the application was later rejected or received no allotment. Check the application record and the UPI mandate separately, then ask the submitting intermediary and bank to act on the recorded status. Do not assume a pending mandate, a rejected application and non-allotment mean the same thing.
Identify exactly what happened
Your next step depends on where the process stopped. A broker or IPO platform may show an application status while your UPI app or bank shows a different mandate status. Record both before contacting support.
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| Situation | What it means | Who to contact first |
|---|---|---|
| Application not submitted | The intermediary did not create a valid bid, or the submission failed before the issue recorded it. | The broker, syndicate member, registered stock broker, registrar and transfer agent (RTA), or depository participant that accepted your request. |
| Bid submitted; mandate pending, declined or not received | The bid may exist, but the payment authorization or bank block is incomplete. | The submitting intermediary and your bank or UPI provider, while the issue window is still open. |
| Mandate accepted and funds blocked; application rejected | The payment step succeeded, but the bid failed an eligibility, data, timing or processing check. | The intermediary and RTA for the recorded rejection reason. |
| Valid application; no shares allotted | The bid was accepted into the allotment process but received no shares. | Check the registrar’s allotment result and the bank block-release status. |
NSE issue information uses status code RC100 for “Mandate Accepted by Investor and amount Blocked.” Bids showing that confirmed status are described as valid on issue-information pages. Use the live page for the particular IPO, because deadlines and status instructions can differ between issues.
Make a complete record before calling anyone
Gather the information support staff need, but never disclose a UPI PIN, one-time password, password or full banking credentials. Keep screenshots that show dates, times and status messages.
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- IPO name and issue dates.
- Application number, bid quantity and price details, if available.
- PAN and demat-account details in the form requested by the intermediary; do not send them to unverified callers.
- Bank name, account used for the application and the exact UPI ID.
- UPI mandate status, including whether it is pending, declined, expired, accepted or blocked.
- Unique Mandate Number (UMN), if the app or intermediary displays one.
- The exact rejection, failure or error message and when it appeared.
Check the application and mandate independently
- Open the intermediary’s IPO or order section and confirm whether an application number was generated. A saved draft or payment attempt is not proof that a bid was submitted.
- Open the UPI app and the bank account used for the bid. Look for a mandate from the correct IPO, amount and applicant. If no request appears, ask the intermediary whether it was sent and which UPI handle was used.
- Compare the applicant name, PAN, bank account and demat details shown in the bid with your own records. A mismatch can invalidate an otherwise successful payment request.
- Check the live issue page for the current mandate-acceptance deadline and status guidance. Do not rely on an old “cut-off” time copied from another IPO.
- If the request is pending and all details match, follow the UPI app’s authorization flow before the stated deadline. Approve only a request you recognize; reject or report an unfamiliar one.
If your UPI mandate is pending, missing or failed
When the request is still pending
A pending request means authorization has not been completed. It does not establish that money has been blocked or that your application is valid. Ask the intermediary whether the bid was entered correctly and ask the bank or UPI provider whether the mandate is waiting for action, being retried or has expired. If the issue’s deadline has passed, support may be unable to create a new mandate or change the bid; do not assume a second request will be accepted.
When no mandate arrived
Confirm that the application used your own bank account and your own UPI ID, and that the ID belongs to an eligible bank or app for the issue. Ask the submitting intermediary to verify the UPI handle transmitted with the bid. Also check whether your app has a separate “collect,” “mandates” or “IPO” inbox and whether bank notifications are being filtered. A missing notification is not the same as a rejected mandate, so obtain the bank’s back-end status.
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When the mandate was declined or expired
Ask the intermediary and bank for the recorded failure reason. Typical documented causes include approving after the prescribed time, inadequate funds to block the application amount, or no confirmation from the sponsoring bank that the block was created. If the issue is still open, ask whether a correction, withdrawal and fresh bid, or an ASBA application is permitted. The answer depends on that IPO’s live rules and remaining window; no one can guarantee that a replacement bid will be accepted after closing.
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If the bid was rejected after the money was blocked
Request the exact reason attached to your application rather than relying on a generic app message. Compare the submitted data with the records used by your bank and demat account, and ask whether any correction is still legally possible.
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Documented rejection examples
- The UPI mandate was not approved within the prescribed timeline.
- There were insufficient funds to block the application amount, or the required confirmation from the SCSB (Self Certified Syndicate Bank) was absent.
- The application contained a submission or data defect.
- A third-party bank account was used.
- The UPI ID was linked to a third-party bank account or otherwise did not belong to the applicant.
SEBI-filed offer material treats third-party bank accounts and third-party-linked UPI IDs as liable to rejection. These are examples, not a substitute for the reason recorded for your particular bid. Ask the intermediary or RTA to identify the applicable rule and preserve its written response.
What happens to an amount that is blocked?
ASBA and UPI IPO mandates are designed to block funds in your account rather than take the money immediately. Under ASBA, the amount remains in the investor’s account through allotment. If shares are allotted, the amount due is debited. If no shares are allotted, no refund is required because the money was not remitted upfront.
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A rejection or failed transaction is different: the bank or intermediary must trace that particular block and tell you when it was released. Check the available balance and the account’s lien or blocked-amount view, not just the transaction list. Give support the application number and UMN so it can match the release to the correct mandate. Do not place a duplicate bid solely because the balance display has not refreshed; first establish whether the original block is active.
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| Point | UPI application | ASBA application |
|---|---|---|
| How authorization works | An eligible retail application triggers a UPI mandate that the investor authorizes in the UPI app. | The bank blocks the application amount in the investor’s account when the ASBA form is accepted. |
| Where the money stays | In the linked bank account while the mandate block remains active; it is not an upfront payment. | In the investor’s bank account under a block until allotment or release. |
| Allotment outcome | The amount due is debited if shares are allotted; otherwise the block is released. | The amount due is debited if shares are allotted; no refund is needed for non-allotment. |
| Status contact | Contact the submitting intermediary for bid entry and the bank or UPI provider for mandate and block status. | Contact the bank accepting ASBA and the intermediary or RTA for application status. |
| Timing risk | The mandate must be authorized within the issue’s current deadline. | The ASBA form and bank acceptance must meet the issue’s closing and processing deadlines. |
UPI is available only through the channels and applicant categories allowed for that issue. SEBI investor guidance lists Syndicate Members, registered stock brokers, RTAs and Depository Participants as permitted submission channels for UPI applications. The same guidance publishes a limit of ₹5 lakh per transaction for UPI IPO applications by retail individual investors; because the page is undated, verify the current limit and the issue’s applicability before submitting.
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Do not confuse rejection with non-allotment
A rejected application did not qualify for the allotment process, usually because a submission, eligibility, mandate or data condition failed. Non-allotment means the application was valid but received no shares under the issue’s allocation process. In the second case, the blocked amount is normally released without a refund transaction. In the first, obtain the rejection reason and separately verify that the block has been removed.
Use the right escalation path
Start with the submitting intermediary
Ask the party that accepted the bid to confirm the application number, bid details, UPI handle transmitted, mandate status and recorded rejection code. For UPI applications, that party may be a Syndicate Member, registered stock broker, RTA or Depository Participant. It can often see whether the bid reached the exchange or registrar even when the consumer app shows only “failed.”
Then involve the bank or UPI provider
Ask the bank to trace the mandate by UMN, application number, amount and date, and to state whether funds are blocked, released, or subject to a technical hold. If the bank says the request never arrived, give that response to the submitting intermediary so it can investigate the hand-off.
Escalate a disputed debit or unresolved complaint
SEBI investor FAQ guidance says an investor may raise a complaint through the UPI app or approach the bank, RTA, merchant banker or submitting intermediary. For an excess-debit complaint, include the UMN and complete application details. Keep all ticket numbers and written replies. Escalate only after giving the relevant party enough information to identify the transaction; never send a UPI PIN to “release” funds.
A practical decision tree
- No application number: treat the bid as unconfirmed and ask the submitting intermediary whether it was ever entered.
- Application number, no mandate: verify the UPI ID and bank, check the live deadline, then ask the intermediary to confirm transmission.
- Mandate pending before the deadline: authorize only a matching request and obtain confirmation that the amount was actually blocked.
- Mandate failed or deadline passed: ask whether any correction, fresh bid, withdrawal or ASBA route remains available; do not assume one does.
- RC100 or equivalent accepted-and-blocked status, then rejection: obtain the precise rejection reason and ask the intermediary or RTA whether bid data can still be corrected.
- No allotment but block remains: ask the bank to trace and release the specific mandate, then escalate with the UMN if the release is disputed.
Prevent the same failure on a future IPO
- Use a bank account and UPI ID in the applicant’s own name and verify the linked PAN and demat details.
- Submit only through a permitted Syndicate Member, registered stock broker, RTA or Depository Participant.
- Keep enough cleared balance for the full application amount and monitor the account’s blocked-amount view.
- Submit early enough to allow for a delayed mandate, bank processing or an app outage.
- Save the application number and UMN immediately and keep the issue’s live deadline visible.
- After authorizing, verify that the mandate status says accepted and the amount is blocked; an approval screen alone is not conclusive.
- Use only official support channels and never share a UPI PIN, password or one-time password.
The reliable sequence is status first, recorded reason second, and escalation third: establish whether the bid exists, establish whether the mandate created a block, and then have the intermediary or bank correct or release the specific transaction under the live rules of that IPO.
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