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Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minuteStart by identifying the fund and company involved, then check credible evidence and ask your investment provider what it has done to assess and address the harm. A holding does not by itself prove that you caused a violation, and selling is not automatically the best response. Your options depend on the facts, your relationship to the harm, the provider’s ability to influence the company, and the rules where your account is held.
1. Confirm what you own and what is alleged
Save the report or other credible information about the alleged harm. Identify the company involved, the specific fund or account that holds it, and—if available—the holding’s size and date. A fund may own a company directly or through another investment, so ask your provider to clarify the connection.
Distinguish among an allegation, evidence of an actual or potential impact, and a legal finding. One report may warrant questions and further assessment, but it does not by itself establish a court finding or your legal responsibility as an investor.
Ask the provider how current its information is and what sources it used. Under the UN Guiding Principles on Business and Human Rights, investor due diligence is an ongoing process across the investment lifecycle and focuses on risks to people—not only on financial risks to the portfolio. See the OHCHR’s investor implementation material and human rights due-diligence briefing.
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2. Understand your connection to the harm
How an investor is connected to an impact matters when deciding what responsibility and response may be appropriate. OHCHR guidance distinguishes among causing harm, contributing to it, and being directly linked to it through a business relationship. It notes that most minority shareholders in public companies are generally directly linked through their holdings, rather than causing or contributing to the company’s impacts. The facts still matter: a holding alone does not settle the classification.
- Causing: the investor’s own actions or failure to act result in the impact.
- Contributing: the investor’s activities help bring about an impact alongside or through the investee company.
- Directly linked: the impact is connected to the investor through a business relationship, such as an investment in the company.
The categories can have different implications for what action is expected, including whether the investor should provide or cooperate in remedy. For the framework, see OHCHR’s Rights-Respecting Investment: The Human Rights Due Diligence Process.
3. Ask your provider for specific answers
Contact the fund manager, pension provider, brokerage, or other institution that controls the investment. Keep your questions in writing so you can compare the response with what the provider later reports.
- Which fund or account holds the company, what is the holding’s weight, and when was that information last updated?
- What has the provider assessed about the company’s human-rights policies and due-diligence process? How does it identify and prioritise severe or otherwise salient impacts on people?
- What engagement has it undertaken with the company, what changes is it seeking, and how does it measure progress?
- What leverage does it have, and what developments would lead it to escalate its response?
- Where appropriate, how does it take account of affected people and information from civil society, credible experts, trade unions, and human-rights defenders?
- How does it disclose its due diligence and engagement, and how can affected people raise concerns or seek remedy?
These questions are about the provider’s process and actions; they do not assume that engagement has happened or that it has been effective. OHCHR investor guidance discusses due diligence, engagement and leverage, public reporting, and grievance mechanisms. See its investor guidance on disclosure and grievance mechanisms.
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1Clear out junk files and repair common Windows errors2Fix the driver behind crashes, sound loss and screen glitches3Repair Windows errors before they cause bigger problems4. Weigh engagement against selling
Selling a holding is one possible response, not a universal first step. Before changing your investment, consider the severity and urgency of the impact, your connection to it, the provider’s available leverage, the company’s response, and whether further engagement could plausibly help prevent or address harm.
| Consideration | Question to ask |
|---|---|
| Impact on people | What is known about the harm, how severe is it, and is it ongoing or urgent? |
| Investor connection | Is the investor causing, contributing to, or directly linked to the impact? |
| Leverage | What influence can the provider use, alone or with others, to seek change? |
| Company response | Has the company taken credible steps, and is there evidence of progress? |
| Prospects for action | Could continued engagement help prevent or remedy harm, or has it become ineffective? |
Ask the provider what it means by responsible divestment in this case and whether it believes engagement could still contribute to prevention or remedy. Consider the practical terms of your account before acting: selling or switching may be restricted by the account structure, and tax consequences depend on your circumstances and jurisdiction. OHCHR’s discussion treats responsible divestment as a possible response, not an automatic rule; see its guidance on responsible divestment.
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5. Keep remedy for affected people in view
If people have suffered harm, ask what the provider is doing to support effective remedy. The appropriate route depends on the investor’s connection to the impact. OHCHR guidance describes grievance mechanisms where an investor has caused or contributed to harm, and using leverage to promote remedy where the investor is directly linked. Ask how affected people can access any relevant mechanism and whether it is safe and appropriate for them to use.
For institutional investors, OHCHR also points to OECD responsible business conduct guidance. The relevant materials provide an international framework; they do not establish that a particular provider has caused harm, created a grievance channel, or secured remedy in a specific case. See the OECD guidance for responsible business conduct.
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6. Check local rules before pursuing a complaint or sale
The international guidance does not determine the law, complaint options, deadlines, tax consequences, or account rights that apply to an individual investor. Those depend on your country and the account involved. For a legal claim, formal complaint, or account-specific decision, identify the relevant jurisdiction and consult a qualified local source.
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