Affirm said information it shared with Evolve Bank & Trust for Affirm Card issuance and servicing may have been compromised in Evolve’s 2024 cybersecurity incident. Affirm said its own systems were not compromised and cardholders could continue using their cards. The public disclosures do not identify which individual Affirm Cardholders were affected or what information about any one person was exposed.
Why Affirm Cardholders were connected to the breach
Evolve Bank & Trust was the third-party issuer of the Affirm Card. In a Form 8-K filed July 1, 2024, Affirm said Evolve notified it on June 25 that Evolve had experienced unauthorized access involving personal and financial information belonging to Evolve retail banking customers and customers of its financial technology partners. Because Affirm shared cardholder information with Evolve to support card issuance and servicing, Affirm said cardholder information may have been compromised. Affirm’s SEC filing
Affirm said the incident did not compromise its own information systems, prevent use of Affirm Cards, or affect other parts of its business or operations. At the time of the filing, however, Affirm said it did not yet know the full scope of unauthorized access to Affirm Card user information. It said it notified law enforcement and all Affirm Card users and increased fraud monitoring.
What Evolve later disclosed about the incident
Evolve described the event as a LockBit ransomware attack. The bank said attackers appeared to gain access after an employee clicked a malicious internet link, and that it had evidence files were downloaded from databases and a file share during periods in February and May 2024. Evolve said it saw no new unauthorized activity after May 31, 2024, refused the ransom, and the threat actor leaked downloaded data. These are Evolve’s statements about the incident. Evolve’s substitute notice
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What information may have been involved
Evolve’s August 27, 2024 notice described broad data categories that appeared affected for most of its personal, mortgage, trust and small-business customers, as well as customers of Open Banking partners. It listed names, Social Security numbers, Evolve account numbers, dates of birth and contact information. Evolve said debit-card numbers were affected for a small portion of people. It also said downloaded ACH transaction records included financial account numbers, routing numbers and names of payors and payees. Evolve’s substitute notice Evolve’s incident FAQ
Those categories describe Evolve’s wider customer and partner population; they are not a confirmed field-by-field list for Affirm Cardholders. The public disclosures do not establish the final number of affected Affirm Cardholders or what specific information, if any, was exposed for a particular person. The only reliable way to know what an individual notice identifies is to review that notice.
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What Affirm Cardholders should do
- Check any individual notice. Review the email or letter from Affirm or Evolve for whether you were individually notified, which information it identifies, and any instructions or enrollment deadlines.
- Monitor accounts and credit reports. Watch bank and card activity, other financial accounts, and credit reports for unfamiliar transactions or changes. Evolve recommends vigilance for personal banking customers and end users of its financial technology partners. Evolve’s incident FAQ
- Be alert for impersonation attempts. Evolve advises people to watch for messages or calls seeking passwords, Social Security numbers or financial account information. Do not rely on contact details or links in an unsolicited message; verify them through the company’s official website. Evolve’s substitute notice
- Consider a fraud alert and use multifactor authentication. Evolve recommends considering free fraud alerts through Equifax, Experian and TransUnion and using multifactor authentication where available. Evolve’s substitute notice Evolve’s incident FAQ
- Review any offered protection before enrolling. Evolve said it began sending individual notifications on July 8, 2024. Its notice described two years of comprehensive credit monitoring and identity protection for affected U.S. residents, and dark-web monitoring where available for international residents. This was an offer for eligible affected people, not a guarantee that every Affirm Cardholder qualified. Confirm eligibility and whether enrollment is still open using the official notice or Evolve’s incident page.
Evolve said it had no evidence that criminals accessed customer funds. That is the bank’s reported finding, not a guarantee against every possible consequence of data exposure. Evolve’s incident FAQ
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- Re Inking Unlimitedly: the information blocker stamp can cover information of the length about 100 meters. And each security stamper roller has an oil hole, so you don't have to worry about you having to throw away the roller stamps when the ink runs out. They can be refilled with oil for repeated use, saving time and energy
- Cover Fast: our identity protection rollers come in 2 different sizes, and you can choose different sizes according to different areas of information to cover large amounts of private information in a fast and clean way, avoiding identity theft and rejecting privacy disclosure harassment
- Easy to Use: just remove the lid on the ID stamp blocker roller and open it, and then gently slide it on the place where the information needs to be covered. It is suitable for most ordinary paper with black words, and can protect your personal privacy in time
- Save Time and Energy: compared with the shredder, the personal confidential stamp has a small size, easy to carry, can be applied anytime and anywhere. Compared to the marker, it covers a larger area and can be quickly covered with a single swipe. There is no need to worry about whether you can not protect your privacy in time
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