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Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →Clear out junk files and repair common Windows errorsFree Scan →Scan for outdated or missing drivers - takes under a minuteDriver Scan →In May 2024, a Seattle resident asked the Federal Trade Commission to investigate delivery fees charged by Uber Eats and DoorDash, alleging that the charges were disclosed in a way that misled customers about the total cost of an order and their connection to Seattle’s worker-pay law. The filing was a request for investigation—not an FTC lawsuit or a court ruling.
What the Seattle complaint alleged
On May 16, 2024, consumer-advocacy organization Towards Justice announced that it had submitted a complaint to the FTC on behalf of Seattle resident Robby White. The complaint document names the complainant as Robert White and is titled “Complaint and Request for Investigation, Injunction, and Other Relief.” Towards Justice’s announcement and the complaint document describe the filing.
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The complaint alleged that Uber, including Uber Eats and Postmates, charged a $5 “Local Operating Fee” on Seattle delivery orders, while DoorDash charged a $4.99 “SEA Regulatory Response Fee.” It challenged the timing and explanation of the charges: according to the complaint, customers encountered them after selecting items and reaching checkout, and the way the fees were presented could mislead customers about the order’s total price, the fees’ purpose, and their connection to Seattle’s worker-pay ordinance.
Those claims were allegations made in a submitted complaint. The filing asked the FTC to investigate and seek relief; it did not establish that either company violated the law.
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How Uber and DoorDash responded
In a May 23, 2024 report, GeekWire quoted both companies disputing the complaint’s characterization and linking the fees to Seattle’s law. DoorDash said its fee was clearly disclosed and helped offset costs associated with the law. Uber said the fee was a direct result of the law and that prices would increase to support the ordinance. GeekWire also reported that the FTC declined to comment on White’s complaint. Read GeekWire’s contemporaneous report.
What the filing did—and did not—mean
An FTC complaint submitted by a consumer or advocacy organization is not the same as an enforcement action brought by the agency. The documents and contemporaneous report cited here do not establish that the FTC filed a case against Uber or DoorDash over White’s complaint, or that a court ruled on its allegations. The complaint’s ultimate disposition is not established in these sources.
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The distinction matters for consumers: the filing put disputed fee disclosures before the agency, but it did not itself prove that the fees were unlawful or require either platform to change its pricing.
How to compare delivery fees on an order
The fee labels and amounts in White’s complaint are historical allegations about Seattle orders in 2024, not a guide to current prices. When comparing delivery orders, focus on the amount you will actually pay and what each charge represents:
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- Compare the all-in total. Check the final amount for the same items, delivery, taxes, tip, and other charges rather than comparing menu prices alone.
- Identify each fee. Note its name, amount, stated purpose, and who receives it if that information is provided.
- Separate required charges from optional ones. Check which amounts are mandatory and which choices, such as a tip, you control.
- Check item prices and discounts. Look for differences between platform and in-store prices, and read the restrictions attached to any discount.
These questions align with topics the FTC later raised for public comment; they are useful comparison points, not a claim that a new rule already governs every item on the list.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.The FTC’s later proposal on delivery pricing
On April 15, 2026, the FTC opened a separate proceeding and sought public comments on whether a rule was needed for fees and pricing in online food and grocery delivery. The comment period ran through May 18, 2026. The agency asked about total-price disclosure, the nature and recipient of fees, variable charges, mandatory versus optional charges, price differences, personalized pricing, discounts, and billing without informed consent. The FTC announcement and its Federal Register notice describe a proposed rulemaking and request for comment, not a final rule.
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The Federal Register notice says the FTC’s earlier Unfair or Deceptive Fees Rule proceeded incrementally and did not include food delivery platforms, prompting consideration of a separate proceeding. The 2026 proposal sought input on possible approaches; it did not, by itself, create new binding fee-disclosure duties for delivery platforms.
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- Get thousands of restaurants, convenience stores, pet stores, grocery stores, gifts, and more at your fingertips.
- Easy ordering, order customizations, and real-time tracking
- Pickup, group order, and scheduled delivery options available
- No returns and no refunds on gift cards.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
