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Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →Clear out junk files and repair common Windows errorsFree Scan →Scan for outdated or missing drivers - takes under a minuteDriver Scan →Salesforce announced its agreement to acquire cloud point-of-sale (POS) company PredictSpring on August 1, 2024, and said the transaction closed on September 12, 2024. PredictSpring is now the product lineage behind Salesforce Retail Cloud and the current Point of Sale offering. The deal gave Salesforce a direct store-and-checkout layer to connect with Commerce Cloud, Service Cloud, Order Management, Loyalty and Customer 360 data.
The acquisition is complete—not pending
Salesforce’s original announcement described a definitive agreement and expected closing in its fiscal third quarter. An editor’s note on that announcement now records the precise completion date: September 12, 2024. Salesforce did not disclose the purchase price and said the transaction would not change its then-current financial guidance. Salesforce’s announcement and closing note are the primary record.
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That timing matters for anyone evaluating Salesforce today. The relevant question in 2026 is not whether Salesforce will add PredictSpring to Commerce Cloud, but how the acquired technology has become its retail POS platform and whether that platform fits a particular store operation.
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What Salesforce acquired
PredictSpring was a cloud-native retail POS vendor focused on mobile and in-store selling. Its software was designed for associates using tablets or other mobile devices, rather than only fixed checkout counters. The product covered:
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- Compatible with most POS systems except those requiring proprietary hardware integrations or direct app-level integration
- No Software Needed: No need to download or install any software or apps with this sleek handheld 3-in-1 wireless, Bluetooth, and USB scanner with vibration capabilities to help in noisy environments.
- Next Gen Smart Charging Stand: One base that can do it all. Wireless Transmission from stand to scanner. Holds scanner. Charges scanner's built-in rechargeable Li-Ion battery via lighting connectors
- Scan Modes: Connect to Mac or Windows computers, Android or Apple mobile devices, and POS systems to start scanning barcodes with one of the 3 available modes - manual, continuous, and auto sense
- Code Compatibility: Scan 1D barcodes including UPC, EAN, Code128, Code39, Code11, Codabar, and many others; Scan 2D barcodes including PDF417, Aztec code, Data Matrix, QR Code, Micro PDF, Interleaved, and others. Doesn't work with Maxicode
- Mobile point of sale and checkout
- Clienteling and assisted selling
- Endless aisle selling for products not stocked in a store
- Store fulfillment and pickup workflows
- Store operations
- Omnichannel transactions, inventory visibility and order visibility
PredictSpring was already a Salesforce ecosystem partner, with integrations involving Commerce Cloud and Service Cloud before the acquisition. Its own pre-acquisition materials also described connections to Order Management and Salesforce CRM. That history makes the transaction a vertical integration of an established partner, rather than Salesforce starting a POS effort from scratch. PredictSpring’s investor page reported $32 million in total funding, including an $11.4 million Series A and a $16 million Series B, from investors including Salesforce Ventures, Felicis, Novel TMT and Beanstalk Ventures. Those financing figures are company-reported. PredictSpring’s investor information provides the attribution.
Why a POS company mattered to Salesforce
Salesforce already had substantial digital-commerce, CRM, marketing, service, loyalty and order-management capabilities. The strategic gap was the physical store: the checkout, sales-floor associate and store-fulfillment processes where customers and inventory become transactions.
Salesforce’s stated objective was a unified commerce platform spanning digital and physical channels. In practical terms, that means connecting:
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- Plug and play, This laser handheld barcode scanner has simple installation with any USB port and Ideal for businesses, shops and warehouse operations. Its function is unbeatable and easy to use, design is stylish
- Compatible with Windows, Mac, and Linux; works with Word, Excel, Novell, and all common software
- Scanning Speed: 200 scans per second. Scanning angle: Inclination angle 55°, Elevation angle 65°. Operational Light Source:Visible Laser 650-670nm.
- Decode Capability: Code11, Code39, Code93, Code32, Code128, Coda Bar, UPC-A, UPC-E, EAN-8, EAN-13, ISBN/ISSN, JAN.EAN/UPC Add-on2/5 MSI/Plessey, Telepen and China Postal Code,Interleaved 2 of 5, Industrial 2 of 5, Matrix 2 of 5, etc ; 300 configurable options for prefix, suffix and termination strings, support turn on/off the beep.
- Color: Black. Dimensions: 3.6 x 2.6 x 6.1 inches. Type of Cable: 2M or 6ft straight cable. Shock: 1.5m drop on concrete surface. Regulatory Approvals: FCC CE.
- Digital storefronts and store registers
- Customer profiles and purchase history
- Inventory, orders and payments
- Store-associate workflows and clienteling
- Fulfillment, pickup, returns and service
- Loyalty and Customer 360 data
This is broader than simply adding a checkout feature to Commerce Cloud. POS puts Salesforce workflows and customer context in the store, while Commerce Cloud and Order Management coordinate online demand, inventory and fulfillment. Salesforce explains the acquisition strategy in its transaction announcement.
What PredictSpring added to Commerce Cloud
Before the acquisition, PredictSpring described several Commerce Cloud-connected use cases. Because these capabilities come from the vendor’s own materials, they should be read as product claims rather than independent performance validation.
| Capability | Retail use |
|---|---|
| Real-time customer and cart synchronization | Associates can work with customer and cart context across channels. |
| Find-in-store and ship-to-store | Use store inventory and fulfillment options to complete a sale. |
| BOPIS and BORIS | Support buy-online-pick-up-in-store and buy-online-return-in-store flows. |
| Endless aisle | Sell items that are unavailable on the sales floor. |
| Mixed carts | Combine online and in-store products in one transaction. |
| Associate access to customer history | Use purchase and profile information for assisted selling and service. |
| Cross-channel order and return visibility | Give stores context for orders originating online or elsewhere. |
PredictSpring’s description of these integrations is available at its Salesforce POS page.
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- 【Automatic Smart Sensing Scanning】Specially equipped induction trigger, the desktop barcode scanner support auto-sensing scanning, barcode recognition more intelligent. When you not use the barcode scanner for a while, it will be into a sleeping mode. When handsfree barcode scanner in sleeping mode, it will automatically be activated once the item moving, and read the barcode under the window to upload to your device.
- 【Non-slip Base and Anti-shock Design】Our Handsfree Omnidirectional Barcode Scanner can be directly placed on the desk, the anti-slip base makes it more stable, Built-in anti-vibration system can avoid damage while falling from the height of 4.92 feet. IP54 technology protects the wireless barcode scanner from dust.
- 【Improve Your Efficiency】Compared with handheld barcode scanner, our handsfree barcode scanner is more free of your hands, no need to pick up the scanner when scanning, whether it is cashier scanning goods, or customer scanning digital barcode from smart phone. It can improve work efficiency and save time. Also it is so easy to use, no need extra training necessary for new staff.
- 【Plug and Play, Easy to Use】No need to install any software or app, Our desktop barcode scanner is Plug and play. Easily connected with your laptop, PC, POS by USB Cable. Ideal work for Windows XP/7/8/10, Mac OS, Linux.(Note:NOT compatible with Square/Clover/Shopify.）
PredictSpring, Retail Cloud and Point of Sale: the name changes
Readers will encounter several names for the same acquired product lineage:
- PredictSpring: the original company and product name.
- Retail Cloud: Salesforce’s post-acquisition branding.
- Point of Sale: the current name used prominently in Salesforce Help and developer documentation.
- Modern POS: an older term that may still appear in legacy material.
These labels do not generally represent three unrelated Salesforce products. Salesforce says PredictSpring is the legacy name, with enhancements added since the acquisition. Documentation can still contain older names, API terminology and references to the transition. See Salesforce’s Point of Sale overview and the current Retail Cloud POS page.
What Salesforce Point of Sale offers now
Salesforce describes the current product as a mobile-first POS and omnichannel platform that connects store operations with online commerce systems.
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- 【Battery Level Indicator and 2200mAh Capacity】Larger battery enables longer continuous usage and twice the stand-by time of others. With the unique battery indicator light showing the remaining battery level, no more Low Battery Anxiety.
- 【Ergonomic Design】 The curved handle is extended and thickened, tailor-made for North America customers. Specially designed smooth and flat trigger for better grip. 【Package Includes】Barcode Scanner x1, USB Cable x1, Dongle x1, User Manual x1.
- 【Anti-Shock Silicone】 The orange anti-shock silicone protective cover can avoid scratches and friction while falling from the height of 6.56 feet. IP54 technology protects the wireless barcode scanner from dust.
- 【2.4 GHz Wireless plus USB 2.0 Wired Connection】 Plug and play with the USB receiver or the USB cable, no driver installation needed. Easy and quick to set up. Wireless transmission distance reaches up to 328 ft. in barrier free environment.
- 【Digital and Printed 1D 2D QR Bar Code Symbologies】1D: Codabar, Code 11, Code93, MSI, Code 128, UCC/EAN-128, Code 39, EAN-8, EAN-13, UPC-A, ISBN, Industrial 25, Interleaved 25, Standard25, Matrix 2D: QR, DataMatrix, Aztec, Hanxin, Micro PDF417. (Note: Not compatible with Square.)
| Documented capability | What it is intended to do |
|---|---|
| POS transactions | Process sales on supported store devices. |
| Clienteling | Give associates customer and order context for assisted selling. |
| Endless aisle | Order products beyond local shelf inventory. |
| Store fulfillment | Support pickup, ship-from-store and related workflows. |
| Returns and exchanges | Handle post-purchase transactions across channels, subject to configuration. |
| Offline mode | Continue defined POS operations during connectivity interruptions. |
| No-code CMS | Configure layouts, receipts and store settings without custom coding. |
| Inventory, product, promotion and order modules | Manage core retail data and transaction rules. |
| Reports | Review sales, inventory, associates, registers and reconciliation. |
| APIs | Connect POS with external systems and custom workflows. |
The marketing page additionally highlights mixed carts, integrations with Commerce, Order Management, Loyalty and Service, a composable UI, API-first microservices and AI-assisted voice search and recommendations. Claims such as faster setup, higher conversion or lower training costs are Salesforce marketing claims, not independently established outcomes. Salesforce lists Adyen, Verifone Flex and Elavon integrations, but availability depends on geography and certification.
Hardware, payments and store infrastructure
Salesforce documentation refers to certified terminals, iPads and stands, barcode scanners, printers, cash drawers and payment terminals. Documented payment integrations include Adyen, Verifone and Elavon. Hardware references are not a promise of universal compatibility. A retailer must verify the exact device model, operating-system version, payment-terminal certification, country rules, fiscalization requirements, printer and cash-drawer support, network design and offline-payment behavior. The relevant setup material is in Salesforce’s hardware configuration guidance and getting-started documentation.
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Support, APIs and operational caveats
Support transition
Salesforce documentation says PredictSpring customer support on Zendesk retired in February 2026. Salesforce Help is now the support home for Point of Sale, and releases occur more frequently than three times per year. A support entitlement still depends on the customer’s contract. Salesforce’s 2026 POS support-plan document identifies a revenue-blocking issue as priority P0 with a target initial response time of 15 minutes, 24×7; that is a plan entitlement, not a universal guarantee. See the POS support-plan terms.
Best Value
- 【Unique Designed Screen Setting】It allows you to customize the screen display according to your preferences. With this innovative feature, you can easily set the language, adjust volume settings, select connection options, and view stored and total barcodes. Experience unparalleled convenience and flexibility as you personalize the settings of your Tera HW0009 to suit your specific needs. 【Package Includes: Barcode Scanner x1, Charging Cradle x1, Charging Cable x1, User Manual x1】
- 【Superior Global CMOS Imaging Scanning】This advanced scanner excels in fast and accurate reading of both ordinary and high-density barcodes, including challenging formats like PDF417 found on driver's licenses. Its exceptional performance effortlessly handles various scanning scenarios, including underwater scanning, reading barcodes on silver paper, reflective materials, and more.
- 【Charging Cradle & 2500mAh Large Battery】Designed with a convenient charging cradle, the HW0009 barcode scanner allows you to easily charge it whenever it's not in use. In addition, the scanner itself is equipped with a powerful 2500mAh battery, ensuring seamless all-day operation without the need for frequent charging.
- 【3-in-1 Connections & Widely Compatible】 Tera HW0009 wireless barcode scanner can work with bluetooth & 2.4G wireless & usb wired. The transmission distance can be 328ft in barrier free environment and 114ft in obstacles environment using 2.4G USB dongle. It can be connected with a variety of devices, such as smartphones, computers, POS, tablets. In addition, it is also compatible with various operating systems, such as windows 11/10/8/7/xp, Mac OS, iOS, android, linux.
- 【1D 2D QR code Programmable】2D: QR code, Data Matrix, PDF417(including PDF417 on driver’s license), Aztec, Maxicode, Micro QR, Micro PDF417; 1D: UPC/EAN, Code 128/EAN128, GS1-128, ISBT-128, Standard 2 of 5, Matrix 2 of 5, Code 39, Code 32, Code 93, Code 11, Codabar, PLESSEY, MSI, GSI Databar, ITF-14, GS1.
API limits and legacy terminology
The API guide documents OAuth authentication, merchant API keys, PredictSpring-specific headers and separate staging and production endpoints. It lists a production limit of 10 requests per second and 100,000 requests per month, plus a staging limit of 10,000 requests per month. These are documentation-specific limits and should be confirmed against the customer’s contract or Salesforce support guidance before implementation. The guide continues to use PredictSpring-branded endpoints and headers: Retail Cloud API developer guide.
Data-center and release checks
Salesforce published documentation on April 3, 2026 covering Point-of-Sale instance data-center locations. Buyers should confirm the applicable region, data-residency requirements and release cadence during procurement rather than relying on a legacy PredictSpring deployment assumption.
Who may benefit—and who should be cautious
Potential fit
- Retailers already using Salesforce Commerce, Service, Order Management, Loyalty or related products.
- Omnichannel brands needing shared customer, order and inventory context between stores and digital channels.
- Businesses that need mobile checkout, clienteling, endless aisle, BOPIS, BORIS or store fulfillment.
- Large or complex retailers able to fund enterprise implementation and integration work.
- Organizations preferring one strategic vendor for CRM, commerce, POS and order orchestration.
Reasons for caution
- Salesforce licensing, implementation partners, data models and roadmap can increase platform dependency.
- ERP, tax, fiscalization, payments, identity, inventory, fulfillment and hardware integrations still require design, testing and ongoing operations.
- A mobile-first product may not suit every store format, country, register environment or payment setup.
- Smaller merchants seeking low-cost, self-service POS may find the enterprise buying process disproportionate.
- Public pages direct buyers to Salesforce rather than publishing a standard POS price; cost depends on modules, stores, users, transaction volume, integrations, services and support.
- IDC’s 2025 assessment described the product as functional but still integrating capabilities across the broader Retail Cloud offering, and reported iOS-based mobile support without equivalent Android support at that time. Both points are time-sensitive and require a current device and product check. IDC’s assessment is the source for those observations.
Questions to answer before signing
- Which devices and operating systems are certified in each target country?
- Which payment terminals and payment methods work online and offline?
- How are offline transactions reconciled, and how are duplicate orders prevented after reconnection?
- How are tax, fiscalization and receipt rules handled in each jurisdiction?
- Can one transaction mix store inventory and online inventory?
- How are online-origin returns handled in stores?
- How are inventory conflicts resolved across stores, warehouses and e-commerce?
- What is the migration path from a legacy PredictSpring implementation?
- Which APIs, endpoints and headers are stable as branding changes?
- What support tier, response target and implementation responsibility are written into the contract?
How it compares with other buying paths
| Option | Likely buying situation |
|---|---|
| Salesforce Point of Sale | Enterprise retailers seeking the deepest alignment with Salesforce Commerce, CRM, Service, Loyalty and Order Management. |
| Shopify POS | Merchants already centered on Shopify’s commerce ecosystem; current geography, hardware and plan limits still require verification. |
| Square | Smaller businesses prioritizing straightforward setup and payments over a large enterprise suite. |
| Oracle Retail | Large retailers seeking a broad enterprise retail suite. |
| StoreConnect | A Salesforce-connected AppExchange alternative that advertises synchronization of product, price, inventory and customer data, plus offline transactions and selected payment-reader integrations. |
Feature counts alone do not decide this purchase. Payment certification, tax rules, device fleets, offline behavior, inventory architecture, implementation capacity and total Salesforce dependency usually matter more than a checklist comparison. StoreConnect information is available through its AppExchange material.
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1Scan for outdated or missing drivers - takes under a minute2Repair Windows errors before they cause bigger problems3Fix the driver behind crashes, sound loss and screen glitchesWhat the acquisition means for Commerce Cloud
The acquisition supplied Salesforce with a route from digital commerce into the physical store. Commerce Cloud remains the digital-commerce component, while Point of Sale extends Salesforce’s customer, order and workflow model to checkout and store operations. The practical value is highest when a retailer is prepared to implement the surrounding systems—not when it expects a POS license alone to unify ERP, payments, tax, inventory and fulfillment automatically.
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