Revolut says it will cover associated costs if a customer affected by the incident needs to replace identity documents. The promise is conditional: the company has not publicly set out which documents qualify, how to claim, or whether costs already incurred are covered. Reuters reported that 680 customers were affected, including 55 in France.
What has Revolut promised to pay for?
Béatrice Cossa-Dumurgier, Revolut’s CEO for Western Europe, told BFM TV: “If they ever have to change their ID documents, we’re taking care of the associated costs”. Reuters reported that she said Revolut had assisted affected customers.
The statement does not establish that every affected customer needs to replace a document. Nor does it define the reimbursement process, eligible documents, any cap or timeline, or whether the company will reimburse expenses paid before the announcement. Reuters said Cossa-Dumurgier did not specify whether anyone had already changed documents or how much replacement could cost. Reuters
How many Revolut customers were affected?
Reuters reported a total of 680 affected customers, including 55 in France. Separately, Italian Undersecretary Wanda Ferro said that eight affected customers were in Italy, as reported by Rai News. These are reported figures for particular locations, not a complete list of affected countries, and they should not be added together as though they formed a full geographic breakdown.
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What happened in the incident?
Reuters reported that Revolut sent personal data to attackers who had taken control of an Italian government-agency email address. The address was associated with the Reggio Calabria police system. Italy’s interior minister, Matteo Piantedosi, told lawmakers on September 30 that the address had never been used before.
The Italian Chamber of Deputies record describes false requests apparently sent through an account associated with the Reggio Calabria Prefecture. It also records that the Postal Police was investigating suspected unauthorised access to a computer system and computer fraud. Those parliamentary materials record allegations and questions; they do not establish exactly how the email account was compromised. Italian Chamber of Deputies
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ANSA reported that the Reggio Calabria prosecutor had opened an investigation. At the time of that report, investigators had not established whether a computer at the Prefecture or the Interior Ministry had been compromised. ANSA
Was Revolut itself hacked?
Revolut said its own systems and customer funds were unaffected. The company also said it blocked the email address and alerted relevant authorities, law enforcement, data-protection bodies, and financial regulators after detecting the incident. These are Revolut’s statements as reported by ANSA, not an independent final forensic finding. ANSA
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Rai News reported that Italy’s National Cybersecurity Agency had confirmed 680 affected Revolut customers and that its incident-response team analysed a sample fraudulent email and confirmed compromise of an address associated with the Reggio Calabria Prefecture. The investigation’s findings about the government systems involved remained unresolved in the cited reporting.
What information was disclosed?
The cited reports say that personal data was sent to attackers, but do not provide an individualised inventory of the information disclosed for each customer. They therefore do not establish from these reports alone which specific details about any one customer were exposed.
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Will Revolut pay a ransom?
No. Reuters reported that Cossa-Dumurgier said Revolut would not pay ransoms and that the company had previously said it had received no ransom demand. The reporting does not say Revolut paid one.
Quick Recap
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- Personal Information Protection: there are 4 pieces of address blocker roller stamps in 2 different sizes, and 5 pieces of 1.5 ml inks, a total of 9 pieces. Mainly applied to hide information such as social security numbers, bank statements, billing addresses, shipping addresses, tax documents and so on, protecting your personal information
- Re Inking Unlimitedly: the information blocker stamp can cover information of the length about 100 meters. And each security stamper roller has an oil hole, so you don't have to worry about you having to throw away the roller stamps when the ink runs out. They can be refilled with oil for repeated use, saving time and energy
- Cover Fast: our identity protection rollers come in 2 different sizes, and you can choose different sizes according to different areas of information to cover large amounts of private information in a fast and clean way, avoiding identity theft and rejecting privacy disclosure harassment
- Easy to Use: just remove the lid on the ID stamp blocker roller and open it, and then gently slide it on the place where the information needs to be covered. It is suitable for most ordinary paper with black words, and can protect your personal privacy in time
- Save Time and Energy: compared with the shredder, the personal confidential stamp has a small size, easy to carry, can be applied anytime and anywhere. Compared to the marker, it covers a larger area and can be quickly covered with a single swipe. There is no need to worry about whether you can not protect your privacy in time
What affected customers can establish from the announcement
- The cost commitment applies if an affected customer needs to change identity documents; the statement does not say all affected customers should replace them.
- Revolut has not, in the cited reporting, published the claim steps or detailed reimbursement terms.
- The reports do not say whether anyone has already replaced a document or received reimbursement.
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