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Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →Repair Windows errors before they cause bigger problemsFix Now →A March 2026 report says a claimant was told the Post Office could not find evidence for about 1,400 Horizon Shortfall Scheme (HSS) cases. The figure is an account relayed by the report, not a published or independently confirmed official count. The report says some claimants had been encouraged to apply and later told evidence was missing, with many cases said to date from before 2005.
What the reported 1,400 figure means
The number refers to cases where evidence was reportedly unavailable, according to a claimant’s account quoted by TechTicker in its 27 March 2026 republication of Computer Weekly reporting. It is not the same as a confirmed count of all people waiting for compensation, nor does it establish that every case was rejected. The report says claimants had applied for a £75,000 fixed payment under the HSS; it does not say that every claimant was offered, accepted or paid that amount.
One anonymous claimant told the publication: “I was contacted out of the blue in 2024 by the Post Office advising me to make a claim, but over a year later, the organisation has not settled the claim and has said it can’t find evidence.” This is the claimant’s account as reported, not an independently audited case file. Read the March 2026 report.
Why evidence may be missing
The March 2026 report says many of the cases date from before 2005, when Post Office records were poor. That is the report’s explanation; the available accounts do not establish the record history of each individual claim. The reported problem is therefore both a redress delay and an evidential question: whether a claimant can substantiate a Horizon-related shortfall when relevant records cannot be found.
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National Federation of SubPostmasters chief executive Calum Greenhow argued that claimants should not bear the burden of proving Horizon caused their losses. “Key to this is the fact that the onus should not be on the subpostmasters to prove they had losses caused by Horizon, but for the Post Office to prove they didn’t,” he said, as quoted in the report.
What the reported scheme totals do—and do not—show
The same March 2026 article reported the following figures for eligible late claims. They are reporting figures, not independently confirmed current totals:
| Measure | Figure reported in March 2026 | What it describes |
|---|---|---|
| Eligible late claims | 9,505 | Claims described by the article as eligible |
| Offers | 8,100 | Offers reported as made |
| Payments | 7,294 | Payments reported as made |
These totals do not establish how many people remain unresolved specifically because evidence cannot be found, or whether the figures have changed since publication. The article says a Department for Business and Trade spokesperson told it in April 2025: “Each case is treated individually, and we are working to inform affected claimants on next steps as soon as possible.” That statement describes the department’s reported response at that time, not a current status update.
Why a 2024 Inquiry reference is not the same count
During evidence to the Post Office Horizon IT Inquiry on 5 November 2024, questioning referred to 1,300 or 1,400 outstanding HSS cases. Post Office chief executive Nick Read discussed uncertainty about evidence and delays, and said future workload depended on incoming claims and take-up of the £75,000 offer. This was a historical reference to outstanding cases, not a count of cases where evidence could not be found. It should not be merged with the claimant-attributed figure reported in 2026. Read the Inquiry transcript of Nick Read’s evidence.
The human cost of waiting
The March 2026 report says Parmod Kalia, aged 67, died before receiving full redress, and that his wrongful conviction for financial crime was overturned in May 2021. Those details are reported by the article; it does not establish that a redress delay caused his death. The case illustrates why unresolved claims matter, without making a causal claim the reporting does not support.
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