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In July 2023, MobileSyrup reported that Petro-Canada had told customers hackers accessed its IT network and stole Petro-Points members’ names, phone numbers, birthdays, email addresses and mailing addresses. Suncor’s 2023 annual report separately confirmed a breach of Petro-Points customer data, but did not specify which personal details were exposed. The available reports do not establish whether any particular member’s information was affected.
What information was reportedly stolen?
MobileSyrup reported on July 10, 2023, that Petro-Canada’s notification to customers listed names, phone numbers, birthdays, email addresses and mailing addresses among the information stolen. The field list comes from that contemporaneous account of the customer notification; Suncor’s later annual-report disclosure confirms a Petro-Points customer-data breach but does not independently identify those specific fields. MobileSyrup’s July 10, 2023 report and Suncor’s 2023 annual report describe the incident at different levels of detail.
The cited accounts do not establish that passwords or payment-card details were stolen, that individual accounts were accessed, or that every Petro-Points member was affected. They also do not provide a reliable count of affected members.
When did the incident happen?
These are two different dates, referring to separate events. MobileSyrup reported that Petro-Canada told customers hackers accessed its IT network on June 21, 2023. Suncor’s annual report says the company confirmed a cybersecurity incident on June 25, 2023. The annual report’s confirmation date should not be treated as independent verification of the specific customer-notification field list.
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What did Petro-Canada say about points and service?
According to MobileSyrup’s account of the customer email, Petro-Canada said it had disabled Petro-Points systems at the time, that existing points balances were safe, and that points accumulated while the program was offline would be credited. Those statements describe the 2023 disruption; they do not confirm the status of any member’s account today.
Suncor’s annual report says the incident briefly affected some transactional systems and did not materially affect the company’s 2023 financial results. That is a statement about the company’s financial results, not a measure of possible consequences for individual customers.
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What should Petro-Points members do about suspicious messages?
- Do not share a verification code. Petro-Canada’s current two-factor authentication guidance states: “Petro-Canada will never contact you by phone, text, or email asking you to share your verification code.” Read its two-factor authentication guidance.
- Be cautious with unsolicited links and requests. The U.S. Securities and Exchange Commission warns that fraudsters may use a real company’s name and imitate the look and feel of its website in phishing messages. A message that appears to come from Petro-Canada is not proof that it is genuine. SEC phishing guidance.
- Contact Petro-Canada through an official channel if you have an account concern. Its customer-service page lists phone support at 1-800-668-0220 and online chat for Petro-Points questions. Check the page for current contact options.
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