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One free scan finds every outdated or missing driver and matches the right update for your exact hardware.Free scan · exact hardware matchOfficeworks said a laminating job should have gone ahead after an employee at its Elsternwick store refused the service in March 2024, citing “political reasons,” according to contemporaneous reporting. The company said its policies were incorrectly applied; reports later that August said the customer intended to continue his complaint at VCAT, but the available reporting does not establish what happened to that matter.
What was reported at the Elsternwick store
PerthNow reported on 1 August 2024 that a customer had asked an employee at the Officeworks Elsternwick store in Melbourne to laminate a page from the Australian Jewish News. The page reportedly showed Australian and Israeli flags and carried the title “The Indomitable Spirit of Our People.”
In PerthNow’s account of the recorded exchange, the employee said she was “pro-Palestine” and uncomfortable for political reasons. The report says she later told the customer she would have to ask him to leave after discovering he was recording. These details are attributed to the outlet’s account; they are not an independently established transcript here. PerthNow’s report
What Officeworks said
In a media statement dated 1 August 2024, Officeworks said it was disappointed the customer had not had an enjoyable shopping experience, had investigated internally and taken appropriate action, and was providing ongoing training and education, including through the Melbourne Holocaust Museum. The company also said its policies do not discriminate against customers on the basis of political views, religious beliefs, gender, sexuality or race. Officeworks’ statement
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- 11.5 x 9-inch plastic laminating sheet (200-pack)
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The company’s clearest account of the service decision was: “In this particular incident, our policies were incorrectly applied and in accordance with our Officeworks’ policies, the laminating should have taken place.” Officeworks Managing Director Sarah Hunter also apologized publicly, as reported by PerthNow; the formal company statement is the source for Officeworks’ policy position.
What is known about the customer’s complaint
The Australian Jewish News reported on 3 August 2024 that the customer rejected the apology and said he would continue action at the Victorian Civil and Administrative Tribunal (VCAT). Office Products News reported on 14 August that he was still proceeding. Those reports establish his stated intention at the time, not the result of a tribunal case. The Australian Jewish News report · Office Products News follow-up
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The available reporting does not establish a later filing disposition, settlement, hearing or VCAT decision. It would therefore be inaccurate to say that a tribunal found discrimination, upheld a complaint or dismissed one.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.How refusal-of-service rules fit—and what they do not decide
Australian Government guidance says a business may refuse service only where doing so does not breach anti-discrimination laws. It lists protected attributes that include age, sexual orientation, gender identity and intersex status, race, and disability, and describes circumstances in which discrimination may be allowed. That general guidance is context; it does not determine the facts or legal outcome of this dispute. Australian Government guidance on refusing service
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For this incident, the established company position is narrower and direct: Officeworks said its policies should have allowed the requested laminating service and that they were applied incorrectly. That is the company’s statement about its own policies, not a legal finding.
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