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Repair Windows errors before they cause bigger problemsFix Now →Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →Mphasis UK Limited has been awarded a contract to support and maintain Social Security Scotland’s core benefits platform. The award notice lists a value of £35,388,788.96 excluding VAT, but says actual spending may vary and includes estimates for optional services. It also allows an extension of up to 36 months; the notice does not show that this option has been exercised.
What Mphasis will do
The contract, formally titled “Support and Maintenance of Core Benefit Platform (SPM),” covers ongoing operations for Social Security Scotland’s benefits case-management platform—not the replacement of that system. The award notice describes work on operational monitoring and remediation for the platform and its associated batch processes.
The listed support activities include:
- Incident and defect management
- Change and service-request management
- Knowledge management
- Operational support for both SPM and batch processes
Mphasis announced the extended collaboration on 6 October 2026, saying it will manage and maintain the benefits management platform. The formal award notice names MPHASIS UK LIMITED as the supplier and records the contract conclusion date as 2 April 2026. Mphasis announcement · Public Contracts Scotland award notice
What the £35.39 million contract value means
The award notice publishes a total value of £35,388,788.96 excluding VAT. That is the stated contract value, not a guarantee that the whole amount will be spent. The notice says estimated additional services may not be required and actual spending may vary. It permits additional support-and-maintenance services within the SPM scope, so the published figure should be read in light of those options. Public Contracts Scotland award notice
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Extension is an option, not a confirmed term
The notice permits an extension of up to 36 months. This is an available option, not evidence that Social Security Scotland has exercised it. The available notice does not establish a definite end date, so it would be misleading to describe the contract as having a confirmed duration that includes those additional months. Public Contracts Scotland award notice
How the contract was evaluated
The award notice gives the criteria weights as 55 for technical quality and 45 for price. These weights show the relative emphasis used in evaluating bids; they do not, by themselves, establish the performance of the service or the results Mphasis will deliver. Public Contracts Scotland award notice
Rank #2
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Who the platform serves
Mphasis says the platform supports around 2 million people across Scotland and describes it as central to benefit applications, eligibility decisions and payments. The reach figure and characterization are the company’s, rather than an independently verified user count. Mphasis executive vice president and head of Europe Ashish Devalekar said the relationship would support continuity and operational efficiency for the public-service platform. Mphasis announcement
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Earlier supplier activity is separate from this award
Social Security Scotland has previously described Mphasis as providing specialist digital and technical support. In a June 2025 account, the agency reported that Mphasis hosted a STEM session at Baldragon Academy, where pupil feedback averaged 4.2 out of 5. That rating concerns the school session, not the performance of the benefits-platform contract. Social Security Scotland, “Our suppliers help schools see the future”
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The agency’s 2024–2025 annual procurement report also records that Mphasis engaged one Modern Apprentice from an area within the 10% most deprived of Glasgow. This was reported as community-benefit activity in that period; it is not a new commitment stated in the 2026 award. Social Security Scotland Annual Procurement Report 2024–2025
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