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Yes, if the card is a CIBC credit card. CIBC says clients can report a lost or stolen card and request a replacement through CIBC Online Banking or CIBC Mobile Banking. Its published credit-card route runs through the Credit Card Details page, Manage My Card, and then Replace Lost or Stolen Card. The steps below follow that route, along with what CIBC’s published material does and does not confirm.
Report a lost or stolen CIBC credit card in the app
CIBC’s published card-reporting guidance describes this sequence for a credit card:
- Sign in to CIBC Mobile Banking.
- Open the details page for the credit card you need to report.
- Select Manage My Card.
- Follow Replace Lost or Stolen Card to report the card and request a replacement.
Menu labels can change between app versions, so if a name on your screen differs slightly, look for the same function under the card’s details. CIBC’s Ways to Bank page lists reporting a lost or stolen card and locking or replacing a credit card among its app capabilities, which is why the feature is available to clients who use the app.
Act quickly, and report unauthorized charges too
The Financial Consumer Agency of Canada advises reporting a lost or stolen card to the issuer immediately. It also advises reporting any transaction you did not make or approve promptly. Reporting the card and reporting suspicious charges are separate steps, so do both if you see unfamiliar activity. The FCAC’s credit card fraud guidance sets out the general consumer advice.
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#1 Best Overall
Schembo 16 RFID Blocking Sleeves Set (12 Colorful Credit Card Protector RFID Blocking Sleeve & 4 RFID Passport Holder). Effectively Protect Your Credit, Debit, and ID Cards From Electronic Theft.
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What the app route confirms, and what it does not
CIBC’s published material is specific about the credit-card route, but it does not describe every outcome. The table separates the two.
| Question | What CIBC’s published material establishes |
|---|---|
| Can a credit card be reported lost or stolen in the app? | Yes. CIBC lists lost-or-stolen reporting among its mobile banking capabilities. |
| Can a replacement be requested in the app? | Yes. CIBC says a replacement can be requested through CIBC Online or Mobile Banking. |
| Which screens lead there for a credit card? | Credit Card Details, then Manage My Card, then Replace Lost or Stolen Card. |
| Does the same route apply to a debit card? | Not stated. The published route names credit cards, so confirm the debit card process with CIBC before assuming it matches. |
| What changes on the card’s transactions once it is reported? | Not stated in the published material. Ask CIBC how the reported card is handled. |
| How long does a replacement take to arrive? | Not stated in the published material. Ask CIBC for the delivery timeline when you report it. |
If the option is missing or does not fit your card
- Confirm that the card you are reporting is a credit card on your CIBC account, since the published route is written for credit cards.
- Update CIBC Mobile Banking to the current version from your app store, then sign in again and check the card’s details page.
- If the option still does not appear, or the card is outside the published route, contact CIBC through the support channels on its official website. Use only the contact details listed there at the time you call.
- Do not rely on a wallet, card sleeve, or third-party service to report or replace the card. Only CIBC can cancel and reissue it.
Background: when CIBC added the feature
MobileSyrup reported the feature on October 28, 2019. In that report, Lynne Kilpatrick, identified there as CIBC’s head of Card Products, said: “CIBC is proud to be the first of the big five banks in Canada to offer clients the ability to replace a lost or stolen credit card through online and mobile banking.” That is a company statement from 2019, not a current comparison of the Big Five banks’ features.
Rank #2
Lauspuck Credit Card Holder, Slim Aluminum RFID Blocking Wallet Debit Card Protector Organizer Metal Case, Black Composition Book
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- EXQUISITE GIFT: Lauspuck Women's Mini Wallet Credit Card Holder is an excellent gift choice for various holiday occasions such as Valentine's Day, Mother's Day, Christmas, birthdays, etc. We have cute, interesting, elegant, and minimalist style patterns to choose from, meeting everyone's preferences.
The feature still appears on CIBC’s current feature pages, so the in-app reporting option is current, but the published instructions do not say how it compares with other banks today.
Read the MobileSyrup report for the original coverage: MobileSyrup, October 28, 2019.
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Quick Recap
Bestseller No. 2
Best Value
valonic set of 6 RFID blocking sleeves - insertion from the top, Credit Card Protector sleeve for wallet - Protection block for Debit Card and Metro Card
- WHAT YOU SEE IS WHAT YOU GET: The transparent front allows you to see the plastic card contained in the credit card sleeves. No more searching to quickly have the right card at hand.
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Rank #4
Wisdompro Credit Card Holder, RFID Blocking Wallet Debit Card Protector
- RFID Blocking Protection: Designed to help protect RFID‑enabled cards from unauthorized scanning and reduce the risk of electronic data theft.
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Rank #3
Sale
KF-Premium RFID Blocking Card (2 Pack) - 0.9mm Ultra Thin Debit & Credit Card Protector - One Card Shields Your Whole Wallet - Anti Fraud Contactless NFC Wallet Defender for Travel & Passport
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- STOPS FRAUD BEFORE IT STARTS: The armoured shield design sends out an interfering counter-signal that blocks unauthorized RFID and NFC readers from skimming your debit cards, credit cards, and IDs. It guards against contactless payment fraud, identity theft, and digital pickpocketing in crowds, on transit, and while you travel.
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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
