If you know your Virgin Money card PIN, change it at an ATM or cash machine: for a credit card, select PIN Services and then the change-PIN option; for a debit card, follow the machine’s on-screen instructions. If you have forgotten or blocked your PIN, the recovery steps depend on your card type.
Change a PIN you know
Virgin Money credit card
- Insert your card into an ATM and enter your current PIN.
- Select PIN Services.
- Choose the option to change your PIN and follow the prompts. Virgin Money says this works at most ATMs; menu wording and availability can vary. Virgin Money’s credit-card instructions provide the bank’s route.
Virgin Money debit card
At most cash machines, insert the card, enter your current PIN and follow the on-screen instructions to change it. Virgin Money says you can choose a number that is easier to memorise. If the machine does not offer the option, contact the bank. Virgin Money’s debit-card guide
If you have forgotten your PIN
Credit card: view it in the app or request a reminder
A primary credit-card holder who uses the Virgin Money Credit Card app can select Manage, then View PIN, and enter the card’s three-digit CVC. The app displays the PIN for five seconds. Have the card ready and check that nobody can see your screen. Virgin Money: view your credit-card PIN
Additional cardholders, and customers who do not use the app, can request a PIN reminder using Virgin Money’s online form.
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Debit card: order a reminder
Virgin Money says you can order a debit-card PIN reminder in the Mobile Banking app or Internet Banking. Follow the current options in your account or contact the bank if you cannot find them. Virgin Money’s debit-card guide
If your PIN is blocked
Credit card
At most ATMs, open PIN Services and choose the unblock option. Virgin Money states that you can make three attempts per day to unblock the PIN. Some international ATMs may not support unblocking; the bank advises trying again at a UK ATM if the option is unavailable. Virgin Money: unblock your credit-card PIN
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Debit card
The recovery route depends on where the incorrect entries occurred:
- Three incorrect entries at a retailer: the PIN is locked. If you remember it, Virgin Money says you can unlock it at a cash machine.
- Three incorrect entries at a cash machine: the card is locked. Virgin Money directs customers to contact the bank or visit a local store for a reminder, then unlock the card at an ATM.
See Virgin Money’s debit-card guidance or contact the bank if you are unsure which recovery step applies.
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Choose and protect your new PIN
- Avoid obvious numbers that are easy to guess; Virgin Money gives 1234 as an example to avoid.
- Shield the keypad when entering your PIN.
- Never disclose your PIN or let anyone watch you enter it. Virgin Money’s security guidance says: “Never tell your PIN to anyone or let anyone see you using it.”
- If you think someone has discovered your PIN, contact Virgin Money promptly.
Virgin Money security guidance
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.If remembering a PIN is difficult
Virgin Money says it may offer a Chip and Signature card to customers who have difficulty remembering a PIN. The support information does not specify eligibility or availability for every card type, so check with Virgin Money for current details. Virgin Money card support
Quick Recap
Best Value
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