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How to Change Contact Details on the GST Portal: Step-by-Step Guide

Change the mobile number or email linked to a GST registration using the GST Portal’s Non-Core Fields amendment, with verification steps for authorized signatories and promoters or partners.
From TheFinanceBase Team2 min to read
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You can change the mobile number and email address linked to an existing GST registration through Services > Registration > Amendment of Registration Non-Core Fields. Update the appropriate person’s record, complete the verification prompts shown on the portal, and submit the amendment. The “5 minutes” in the original title is not a guaranteed completion time: OTP delivery and account-specific steps can affect how long it takes.

Before you start

  • Have your GST Portal login credentials ready.
  • Know whether the contact details belong to the authorized signatory or to a promoter/partner who is also the primary authorized signatory.
  • Be prepared to complete the OTP verification and filing authentication the portal requests. The GST Portal Welcome Kit describes DSC or EVC authentication as applicable: GST Portal Welcome Kit.

Change the mobile number or email on the GST Portal

  1. Log in to the GST Portal using your valid credentials.
  2. Go to Services > Registration > Amendment of Registration Non-Core Fields. The GST Portal manual identifies this route for non-core amendments: Amendment of Non-Core Fields.
  3. Open the tab for the person whose contact details need to change: Authorized Signatory or Promoter/Partner.
  4. Edit the mobile number and email address as needed, save the record, and complete the OTP verification displayed by the portal.
  5. Complete the verification declaration, select the authorized signatory, enter the place, and submit using the authentication method available to you, such as DSC or EVC.
  6. Save the acknowledgment or ARN for your records. The Welcome Kit says the acknowledgment is sent within 15 minutes after submission; that is an acknowledgment timing, not an estimate of how long the entire amendment takes.

If the promoter or partner is also the primary authorized signatory

Use the Promoter/Partner tab to edit that person’s mobile number and email. The GST Portal manual describes separate OTPs sent to the new mobile number and email in this case. Once saved, the updated details are reflected in the Authorized Signatory tab when both records refer to the same person; then submit the application. See the GST Portal FAQ on amendment of enrolment applications.

What verification should you expect?

The OTP flow can differ according to the record being amended. For an authorized-signatory update, the manual describes entering the OTP prompted by the portal, and says the common OTP sent to the updated email and mobile is valid for 10 minutes. For the promoter/partner case described above, it specifies separate OTPs. Follow the current on-screen instructions rather than assuming every account receives the same OTP format.

What happens after you submit?

This is an amendment to non-core registration fields. The GST Portal manual says non-core amendments do not require tax-official approval and are automatically updated in the GST database after successful filing: GST Portal manual: Amendment of Non-Core Fields.

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If you cannot complete OTP verification

The official material cited here does not specify a recovery route for someone who cannot access the old or new contact channel needed for verification. Do not assume there is an OTP bypass. Check current GST Portal support instructions or consult a qualified tax professional for help with your account.

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