In a July 14, 2025 report, MobileSyrup described layoffs affecting people employed by Foundever who had worked on its Rogers contract. The report did not establish an exact total: Foundever disputed a claim that 1,000 people were laid off without providing its own number, while an anonymous source familiar with Rogers’ call centres estimated around 900 affected employees. Rogers said it had changed its vendor mix, but said it was not moving away from human-led support.
How many Foundever workers were laid off?
There is no confirmed total in MobileSyrup’s July 14, 2025 report, “Former Rogers workers offer inside look at call centres amid layoffs”. The figures reported there describe different claims, not an agreed count.
| Figure | What it describes | Attribution and qualification |
|---|---|---|
| Around 1,000 Canadians | Initial reported scale of layoffs among people who had worked on Foundever’s Rogers contract | MobileSyrup reported this figure; Foundever disputed that it had laid off 1,000 people and did not provide a total. |
| Around 900 call-centre employees | Estimated number affected | An anonymous person familiar with Rogers’ call centres gave this estimate to MobileSyrup and suspected other call centres had additional affected workers. |
| Roughly 400 online chat agents | Chat-agent layoffs reported in February | MobileSyrup included this as a separate figure; it should not be added to the other estimates as if the groups were confirmed to be distinct. |
These were Foundever employees who had worked on the Rogers contract, not necessarily Rogers employees. The report does not reconcile the estimates or establish whether they overlap.
Why did Rogers change its call-centre vendor mix?
Rogers told MobileSyrup that customers were increasingly using digital tools and self-service, and that it had made “some changes to our vendor mix.” The company said it serves customers through its internal team and third-party partners, that most of its agents were based in Canada, and that its internal customer-service team was unaffected.
#1 Best Overall
- Digital Stereo Sound: Fine-tuned drivers provide enhanced digital audio for music, calls, meetings and more
- Rotating Noise Canceling Mic: Minimizes unwanted background noise for clear conversations; the rotating boom arm can be tucked out of the way when you’re not using it
- Handy In-line Controls: Simple in-line controls on the headset cable let you adjust the volume or mute calls without disruption
- Plug-and-Play USB Computer Headset: Simply plug the USB-A connector into your computer and you’re ready to talk or listen without the need to install software
- Padded Comfort: Comfortable headphones with adjustable headband features swivel-mounted, leatherette ear cushions for hours of comfort and is easy to clean
The report does not identify the specific business decision behind the vendor changes or explain which contractors, locations, or customer-support functions were affected. Rogers’ statement explains its rationale in broad terms; it does not establish a detailed cause for the Foundever layoffs.
Did AI replace the call-centre jobs?
The former workers interviewed by MobileSyrup suspected that Rogers’ support strategy was shifting toward automation. They pointed to call-tracking tools and the use of chatbots or virtual assistants at Fido. Rogers told MobileSyrup it was “not moving away from human-led support.”
Rank #2
- Digital Stereo Sound: Fine-tuned drivers provide enhanced digital audio for calls, meetings, music, and more
- Rotating Noise-Canceling Mic: Minimizes unwanted background noise for clear conversations; the rotating boom arm can be tucked out of the way when not in use
- Handy Inline Controls: Simple inline controls on the headset cable let you adjust the volume or mute calls without disruption
- USB-C Plug-and-Play: Simply plug the USB-C cable into your computer, including MacBook Neo laptops, and you're ready to talk or listen without installing software.
- Padded Comfort: Comfortable USB C headphones with adjustable headband feature swivel-mounted, leatherette ear cushions for hours of comfort
The report does not show that AI caused the layoffs, nor does it establish that Rogers had moved to an AI-first support model. Use the workers’ comments as their interpretation of what they experienced, not as proof of the cause of the staffing changes. The article was published July 14, 2025, and does not establish current staffing, vendor relationships, or the present availability of automated or human support.
What did former agents say about working conditions?
Former workers told MobileSyrup they experienced short gaps between calls, monitoring of time away from their desks, pressure to upsell, and threats to job security. One unnamed former worker recalled being told they were “damaging the company” after not trying to upsell customers who wanted to cancel.
Free tools Windows power users keep installed
One-click scans. No signup required.
Rank #3
- ✅【Outstanding Noise cancelling Microphone】 The headphones with unidirectional boom 270°microphone that only picks up your voice and block out unwanted background noises. Also, you can wear it on the left or right ear as you like.
- ✅【All-Day Comfort for All Head Shape】 Eaglend always designed for all-day comfort using, there will be no restraint pressure, with the adjustable headbend fit adult and kids easily.The soft protein memory foam earpads is made of high-level breathable materials，ROHS certified materials prevent your ears from heat and sweat.
- ✅【Enhanced sound performance & 40mm audio driver】:Corded phone headset with built-in audio sound card, Eaglend sound lab tested thousands of times for your daily conversation/music/movie/gaming, bringing you extra clear and bass for pleasant experience.
- ✅【USB/3.5mm Connection】 The headphone is designed for multiple use, 3.5mm audio cable with USB In-line audio volume control (cord length 5+4 feet)，with mic mute &indicators /speaker mute.Compatible with PC/Tablet/Mac/iOS/laptop /Android phone and other devices."
- ✅【Global warranty &multi-purpose】24 months warranty by eaglend. Great ideal for online courses, Skype chat, call center, Webinars Presentations, Office, Business, Rosetta Stone, Dragon Speaking, Conference Calls and more.
These are accounts attributed to former employees and reported by MobileSyrup, not findings from an independent workplace investigation. They describe those workers’ experiences and should not be treated as proof that every agent or every call centre had the same conditions.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What do the reported figures say about Rogers’ broader workforce?
MobileSyrup placed the call-centre story alongside figures about Rogers’ wider workforce and its acquisition of Shaw. These figures concern different periods and claims; they are not a confirmed tally of Foundever contract layoffs.
Rank #4
- How it Fits: On-ear compact design may feel snug initially—adjust properly and wear 30-60 minutes daily for the first week. Optimal comfort achieved after 1-2 weeks as ear cups conform to your ears. Take 10-minute breaks during extended use.
- Wired computer headset with foldable design; ideal for calls, meetings, online learning, and more. Compact headset measures 6.1" W x 7.2" H with 2.8" ear cups and 4.4" boom mic. Ideal fit for small to medium head sizes
- Flexible, adjustable boom mic can be positioned at any angle; unidirectional mic reduces the background noise to ensure crisp, bright conversations (Provided that your conversation is under the correct direction of the microphone)
- 32mm speaker drivers offer an immersive listening experience with clear sound quality
- One-touch mute/unmute with intuitive in-line control box; Using microphone, slide the button upward to unmute and enabled audio settings in your device. For USB connection, ensure the 3.5mm jack (4-pin) is fully inserted into the USB adapter. For direct 3.5mm connection, first remove the USB adapter from your device
| Figure | What MobileSyrup reported |
|---|---|
| 3,000 jobs | A Western Canada job-creation commitment tied to Rogers’ acquisition of Shaw. |
| 1,800 jobs | Jobs Rogers said it had created in Western Canada; the article noted another report suggested employee departures may have offset that number. |
| 2,000 people | Reported Rogers workforce shrinkage between 2023 and 2024. |
| 3,000 to 5,000 Canadian jobs | An approximate range MobileSyrup attributed to broader strategic shifts and other reporting, not a confirmed count of these call-centre layoffs. |
The report says the net Western Canada job picture was unclear. The commitment, the company’s claimed job creation, and workforce-shrinkage figures measure different things and cannot be combined into a single net result from the information reported.
Can customers still reach a person at Fido or Chatr?
The July 2025 article is not a current directory of support channels. It attributes claims about support closures affecting Chatr and Fido to a source familiar with operations and gives examples of customer difficulties, but it does not establish the current availability of human support for either brand. Customers should check the relevant brand’s official support channels for current contact options.
Quick Recap
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
