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1Fix the driver behind crashes, sound loss and screen glitches2Repair Windows errors before they cause bigger problems3Scan for outdated or missing drivers - takes under a minuteUsually, switching a phone on an existing Metro line costs $0 online. Metro’s current plan disclosures list a $0 online device activation/change fee. Some plans list a $25-per-line fee for making the change in a store, while other disclosures do not state an in-store amount. Check the fee shown for your plan and account before you confirm the switch.
What Metro may charge to change a phone
Metro’s plan broadband-facts disclosures distinguish between online and in-store device changes. The Metro BYOD $25 UNL disclosure lists an online device activation/change fee of $0 and an in-store fee of $25 per line. A separate plan disclosure also lists the online fee as $0 but does not state an in-store fee. These published amounts are plan-specific, not a guarantee that every Metro account will be charged the same way. Check Metro’s plan disclosures and confirm the amount in MyAccount or with Metro before proceeding.
| Where you make the device change | Published device activation/change fee | What to check |
|---|---|---|
| Online | $0 in the cited Metro plan disclosures | Confirm the amount shown for your plan and account. |
| In store | $25 per line in some cited plan disclosures; other cited disclosure does not state an amount | Ask the store or Metro to confirm the charge before the change. |
The device-change fee is separate from the price of a replacement phone, a physical SIM, your monthly plan, or optional features. Metro’s public guidance cited here does not establish that those costs are included in the activation/change fee.
Switching phones is different from transferring your number
If you are keeping your existing Metro line and number, you are changing the device on that line. Bringing a number over from another carrier is a port-in, which requires information from your current provider and has its own timing requirements. Metro’s switching guidance covers the transfer process.
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How to change phones on an existing Metro line
- Check the replacement phone. A bring-your-own device must be unlocked and compatible with Metro’s network. Use Metro’s compatibility checker with the specific phone or IMEI before buying or activating it.
- Check the SIM option. Metro says activation requires a Metro SIM or an eSIM-capable device. You may be able to move a physical SIM if its size and the phones support it. For an eSIM-compatible device on an existing account, Metro directs customers to the “Switch Device” flow in MyAccount. See Metro device and eSIM support.
- Start the device change online or get help. Use MyAccount for self-service, or contact Metro customer care or visit a Metro store if you need assistance. Review the fee displayed for your plan and channel before confirming; some plan disclosures list a $25-per-line in-store charge.
If you are transferring a number from another carrier
Have the number you want to transfer, your current provider’s name, account number, port-out PIN or password, and billing ZIP code ready. Do not cancel the old service first: Metro advises keeping it active until the number is fully activated on the Metro account. Review Metro’s number-transfer instructions before starting.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What to verify before confirming
- The device-change fee shown for your specific plan and whether you are completing the change online or in a store.
- That the exact phone model or IMEI is compatible and the phone is unlocked.
- Whether your phone will use a physical SIM or eSIM and whether your device supports that option.
- Whether you are changing a phone on an existing Metro line or transferring a number from another carrier.
Metro’s fees and device guidance can change, and public disclosures do not resolve whether a particular promotion, line, or handset changes the charge. Verify the amount in your account flow or with Metro before making the change.
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- Compatibility with certain third-party devices and accessibility accessories, including some hearing aids, may vary depending on manufacturer support, Bluetooth protocols, software compatibility, and regional firmware limitations. For additional hearing aid compatibility information, please refer to Samsung’s official support documentation.
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- Please note, this device does not support E-SIM; This 4G model is compatible with all GSM networks worldwide outside of the U.S. In the US, ONLY compatible with T-Mobile and their MVNO's (Metro and Standup). It will NOT work with Verizon, Spectrum, AT&T, Total Wireless, other CDMA carriers, it is also not compatible with their MVNO (Visible, Xfinity Mobile, US Mobile, Cricket Wireless, etc).
- Compatibility with certain third-party devices and accessibility accessories, including some hearing aids, may vary depending on manufacturer support, Bluetooth protocols, software compatibility, and regional firmware limitations. For additional hearing aid compatibility information, please refer to Samsung’s official support documentation.
- 4G LTE Bands: B1/B3/B5/B7/B8/B20/B28/B38/B40/B41
- Display: Super AMOLED, 90Hz, 800 nits (HBM) | 6.7 inches, 110.2 cm2 (~86.0% screen-to-body ratio) | 1080 x 2340 pixels, 19.5:9 ratio (~385 ppi density)
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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
