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Yes. Coinbase lists phone support for certain account issues and regions, including 24/7 English support for the US and Canada on its compromised-account page. The right number and available hours depend on your country and issue, so confirm the contact option in the official Coinbase Help Center before calling.
How to contact Coinbase support safely
- Open Coinbase Help directly. Use the Help Center or the account-access flow on Coinbase’s website or app—not a number from a search ad, unsolicited call, text, or social-media message.
- Choose your country and issue. Follow the contact route shown for your situation. Coinbase’s pages may show different country groupings or support options, so use the page that matches your issue.
- Use the option shown there. Depending on your region and issue, Coinbase may list phone support, messaging, chat with a virtual assistant, or live phone support. Phone support is not listed as available for every issue or country.
Coinbase warns that scammers create fake support lines and can spoof legitimate caller ID. A call that appears to come from Coinbase is not proof that it does. Hang up if you are unsure, then contact Coinbase through its Help Center.
Phone numbers and hours Coinbase lists for compromised accounts
The following details are listed on Coinbase’s compromised-account page. They are Coinbase-published contact details, not independently verified phone lines. Check the page for current details before calling.
| Region and language | Phone support listed | Hours listed |
|---|---|---|
| USA/Canada, English | +1 (888) 908-7930 (toll-free); +1 (844) 613-1499 (local) | 24/7 |
| UK, English | +44 808 168 4635 (toll-free); +44 151 308 1768 (local) | 24/7 |
| France, English/French | +33 801841512 (toll-free) | 9:00–18:00 CET, Monday–Friday |
| Germany, English/German | +49 800 0010726 (toll-free); +49 221 68943973 (local) | 9:00–18:00 CET, Monday–Friday |
| India, English/Hindi | +91 1800 257 4800 (toll-free) | 9:00–18:00 IST, Monday–Friday |
| Ireland/EU, English | +1 800 200 355 (toll-free); +353 1 529 5132 (local) | 24/7 |
| Spain, English/Spanish | +34 900 983 477 (toll-free) | 9:00–18:00 CET, Monday–Friday |
| Brazil, English/Portuguese (BR) | 0800 879 2272 (toll-free); (11) 2500 1572 (local) | 9:00–18:00 BRT, Monday–Friday |
These numbers and hours apply to the compromised-account page’s listed scope. Coinbase’s separate account-access support page groups USA, Canada, Singapore, and Bermuda together and presents region-specific phone and live-support options. If you cannot find a local phone number, the compromised-account page directs you to message support; the sign-in flow also offers chat with a virtual assistant and live phone support options.
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Ledger Nano X - Classic Crypto Wallet with Bluetooth
- Effortlessly build your crypto portfolio via the all in one Ledger Wallet app: buy, sell, send, receive, swap, stake and more across popular blockchains. 15,000+ coins & tokens in a single dashboard. Keep a close eye on the market. Compare service providers. Track performance. Get timely alerts. Build your portfolio with confidence.
- Effortlessly build your crypto portfolio via the all in one Ledger Wallet app: buy, sell, send, receive, swap, stake and more across popular blockchains. 15,000+ coins & tokens in a single dashboard. Keep a close eye on the market. Compare service providers. Track performance. Get timely alerts. Build your portfolio with confidence.
- Enjoy Bluetooth connectivity, iOS access, and hours of battery use with this mobile-first, secure backup signer. Freedom you can depend on.
- Genuine Check: confirm your signer is authentic during setup with the Ledger Wallet app.
- Protect your signer: keep it in mint condition at all times with a bespoke Pod or Case to avoid scratches and everyday wear and tear.
What Coinbase support should never ask you to do
Coinbase says its customer-service agents will never ask you to secure, move, or access your funds. An alleged agent should not ask you to:
- Share your password, two-step verification code, or wallet seed phrase.
- Transfer cryptocurrency to an address they provide or move funds to “protect” them.
- Install software or give the caller remote access to your device.
If someone asks for any of these, end the call or chat. Do not follow their instructions; report the interaction using Coinbase’s official guidance.
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Arculus® Crypto Cold Storage Wallet, Secure Bitcoin Wallet, Crypto Hardware Wallet for NFTs, Ethereum, Bitcoin, Cardano and Other Cryptocurrencies, 3-Factor Authentication Crypto Wallet, Silver
- Superior Security - Elevate the cold storage safety of your digital assets with Arculus's innovative 3-factor authentication system: biometric lock, 6-digit PIN, and the Arculus metal card with private key encryption for multiple layers of security.
- Effortless Transactions - Simplify your crypto management with the Arculus Cold Storage Wallet and Arculus App, to seamlessly send, swap, or receive assets with a simple tap to your mobile device.
- CC EAL6+ Secure Element Technology – Safeguard your keys on the Arculus Card through robust, certified encryption, protecting against unauthorized access.
- Supports 95% of the Cryptocurrency Market Cap, including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), XRP (XRP), and Cardano (ADA), Litecoin (LTC), Polkadot (DOT), and other popular coins.
- Hassle-Free - The Arculus Cold Storage Wallet communicates with your phone using secure tap-to-transact NFC technology. No cords, no connections and no internet required for next-gen levels of security.
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OneKey Pro Crypto Cold Wallet – Air-gapped, Offline Keys, 4× EAL6+ Secure Elements, 3.5" Touchscreen, Fingerprint Unlock, Bluetooth/USB-C, Supports 10,000+ Coins & NFTs (Black)
- |ULTIMATE PROTECTION, TRULY OFFLINE| Air-gapped QR signing and wireless charging keeps keys off the internet and hack. Built with 4× EAL 6+ secure elements for banking-grade defense.
- |CODE-PROVEN, AUDITED| Fully open source with reproducible builds and independent audits (e.g., SlowMist). Zero losses in 5 years. Backed by Coinbase Ventures & Binance Labs.
- |EASY TO USE| Guided setup gets you secure in 5 minutes. Fingerprint unlock and swipe-to-sign make it simple, fast, and beginner-friendly.
- |1 WALLET FOR 100+ CHAINS & 30,000+ COINS| BTC, ETH, SOL, USDT, and more. NFTs & DeFi ready. WalletConnect v2; compatible with MetaMask, OKX, Rabby. Works across Windows, macOS, Linux, Android, iOS.
- |STOPS HACKERS — DIGITAL OR PHYSICAL| OneKey Clear-Signing stops phishing at the software level, while tamper-evident packaging, self-destruct safeguards, and first-boot firmware attestation block physical supply-chain attacks end-to-end.
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Arculus Crypto Cold Storage Wallet, Secure Bitcoin Wallet, Supports 95% of Cryptocurrency Market Cap, 3-Factor Authentication, Black
- Superior Security - Elevate the cold storage safety of your digital assets with Arculus's innovative 3-factor authentication system: biometric lock, 6-digit PIN, and the Arculus metal card with private key encryption for multiple layers of security.
- Effortless Transactions - Simplify your crypto management with the Arculus Cold Storage Wallet and Arculus App, to seamlessly send, swap, or receive assets with a simple tap to your mobile device.
- CC EAL6+ Secure Element Technology – Safeguard your keys on the Arculus Card through robust, certified encryption, protecting against unauthorized access.
- Supports 95% of the Cryptocurrency Market Cap, including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), XRP (XRP), and Cardano (ADA), Litecoin (LTC), Polkadot (DOT), and other popular coins.
- Hassle-Free - The Arculus Cold Storage Wallet communicates with your phone using secure tap-to-transact NFC technology. No cords, no connections and no internet required for next-gen levels of security.
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KeepKey Hardware Wallet for Crypto & Bitcoin Security
- No accounts
- No tracking
- Keys stay on device
- Confirm transactions on device screen
- Open-source firmware / interoperability
What to do if you think your account is compromised
- Lock the account. Coinbase instructs customers to lock it through the app or website security settings.
- Contact support through Coinbase Help. Use the compromised-account flow or another contact method Coinbase shows for your region.
- Report the incident promptly. Coinbase’s User Agreement says customers should report a suspected security breach at help.coinbase.com or +1 (888) 908-7930. It also states that prompt reporting does not guarantee reimbursement or make Coinbase liable for losses resulting from the breach.
Phone support or online support?
| Option | When it may be available | What to keep in mind |
|---|---|---|
| Phone support | For certain issues and regions, as shown in Coinbase Help | Numbers and hours vary; verify the current route for your country and issue. |
| Message support | Coinbase’s compromised-account page directs users to message support where a local phone number is not available | Use the official Help Center rather than replying to an unsolicited message. |
| Chat or live phone support | Options presented in the account-access flow for customers having trouble signing in | Start from Coinbase’s official sign-in support flow; options depend on the customer’s situation. |
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
