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HEI Hotels & Resorts disclosed in August 2016 that malware on payment-processing systems at 20 of its managed hotel properties may have captured card details used at point-of-sale terminals. The notice lists each property’s exposure dates, which vary by hotel and include some separate windows; it does not establish that every guest or transaction was affected.
Which hotels were included in the HEI breach?
HEI’s August 12, 2016 notice lists 20 U.S. properties, each with its own address and transaction-date window. To assess whether a card use falls within the notice, match both the property and the date of a card purchase at a point-of-sale terminal. The periods are not one uniform window across all hotels, and some properties have more than one listed period.
Across the properties, the listed windows begin March 1, 2015, and end June 21, 2016. Those are the earliest start and latest end in the notice, not the dates of one continuous compromise affecting every hotel. The complete property-by-property table, including addresses and dates, appears in the official notice.
The notice discusses payment-card use at point-of-sale terminals, including food and beverage outlets. It does not say that online reservations or all payment systems at every HEI hotel were affected. The Star Tribune’s contemporaneous report noted two Minneapolis properties among those listed.
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What information may have been exposed?
HEI said the malware was designed to capture payment-card information as it passed through payment-processing systems at certain properties. The potentially affected information included a customer’s name, card account number, expiration date, and verification code. This describes the types of data that may have been captured; the notice does not confirm that every card used during a listed period was captured or misused.
HEI did not report a confirmed total of affected guests, card transactions, or later fraud cases in the cited notice. A match between a hotel and purchase date therefore indicates that a transaction may fall within the disclosed exposure window, not that a particular person’s account was compromised.
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What did HEI say it did after discovering the malware?
In its notice, HEI reported disabling the malware, hiring outside data-forensic experts, and moving card processing to a stand-alone system separated from the rest of its network. It also said it contacted law enforcement and coordinated with banks and payment-card companies. HEI described the incident as contained at the time of the notice; the cited materials do not independently evaluate the effectiveness of the response.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What should you do if you used a card at one of the hotels?
HEI’s 2016 notice advised potentially affected customers to review account statements, keep monitoring for unusual activity, and promptly notify the bank or other issuer if they see suspicious activity or suspect fraud.
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- Compare the hotel and date of your point-of-sale purchase with that property’s specific window in the official notice.
- Review statements for the card used and continue checking for transactions you do not recognize.
- If you spot suspicious activity or suspect fraud, contact the card issuer using the number on your card or a trusted issuer channel. Follow its instructions for disputing charges and protecting the account.
Do not rely on an old phone number printed in the 2016 notice as current contact information. Use your issuer’s verified contact details.
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