The Competition Bureau alleges that Rogers marketed Infinite wireless plans as unlimited even though customers faced a data cap and, after reaching it, speeds were reduced by over 99%. The Bureau filed an application with the Competition Tribunal on December 23, 2024, seeking to stop the advertising, obtain a monetary penalty and provide restitution to affected customers. These are allegations and requested remedies—not a finding of wrongdoing or an order against Rogers. The Bureau’s 2024–2025 annual report says the case remained before the Tribunal.
What is the Competition Bureau alleging?
The Bureau says Rogers’ advertising gave consumers the impression they could use as much data as they wanted on Rogers Infinite wireless phone plans. According to the Bureau, the plans had data caps; once a customer reached the cap, the data speed was reduced by over 99%. The Bureau’s account is the allegation at the centre of the case, not an independently established finding in the sources cited here. Competition Bureau, December 23, 2024.
The Bureau’s release describes the Competition Act’s misleading-advertising provisions generally as prohibiting false or misleading claims used to promote a product, service or business interest. Its case-specific concern is whether the overall impression of “unlimited” data was misleading in light of the alleged cap and post-cap speed reduction. The available sources do not establish the Tribunal’s legal analysis or predict how it will decide the case.
What has happened in the case?
| Date | Procedural step | What it means |
|---|---|---|
| December 4, 2023 | The Bureau announced that it had obtained a Federal Court order requiring Rogers Communications Inc. and Rogers Communications Canada Inc. to produce records and information relevant to its investigation. | This was an information-gathering step. The Bureau said at the time that it had reached no conclusion of wrongdoing. Competition Bureau, December 4, 2023. |
| December 23, 2024 | The Bureau announced it had filed an application against Rogers Communications Inc. with the Competition Tribunal. | This is the legal proceeding in which the Bureau advances its allegations and requests remedies. Filing an application is not a Tribunal ruling. Competition Bureau, December 23, 2024. |
| 2024–2025 annual report | The Bureau reported that the Rogers matter remained before the Competition Tribunal. | The sources cited here establish no final ruling, liability finding, penalty award or restitution order. Competition Bureau, 2024–2025 annual report. |
What does the Bureau want the Tribunal to do?
The Bureau says its application seeks three forms of relief:
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- Require Rogers to stop the advertising at issue.
- Impose a monetary penalty.
- Provide restitution to customers with Infinite plans.
These are requests, not outcomes. The sources cited here do not state a restitution amount, a case-specific number of affected customers or a penalty that has been awarded.
What does the case mean for Rogers Infinite customers?
The Bureau’s allegation puts two plan details in focus: how much data a customer can use at full speed and what happens after that allowance is reached. If you are comparing wireless plans, check the full-speed data allowance, the stated speed and conditions after the allowance, and the monthly price. This case does not establish current Rogers plan terms or prices, compare competing carriers, or recommend a provider.
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What is not established yet?
- The sources cited here do not report a final Tribunal decision or finding that Rogers violated the law.
- They do not say the requested penalty or restitution has been granted.
- No Rogers response to the Tribunal application is established in the sources cited here, so its position should not be inferred.
Commissioner of Competition Matthew Boswell said in the Bureau’s December 23, 2024 release: “Canadians need accurate and truthful information when purchasing goods and services especially essential services like wireless data plans. This case demonstrates that the Bureau remains committed to ensuring that Canadian consumers are not misled. And that we take all appropriate measures to address false or misleading claims in the marketplace.” Competition Bureau, December 23, 2024.
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