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In the United States, Costco members can return a computer—including a laptop—within 90 days from the date they received it. A warehouse purchase goes to the returns counter at any Costco warehouse; an online order can be returned at a warehouse or through Costco.com. Costco’s general policy does not settle every question about a laptop’s condition or missing accessories, so confirm your specific case with Costco.
How long do you have to return a Costco laptop?
Costco’s current U.S. policy includes computers in its electronics category, which has a 90-day return period measured from the date the member received the merchandise—not simply the purchase date. The policy page does not display a publication date; it was accessed October 8, 2026. See Costco’s return policy for the current terms.
Costco’s computer category page also lists a two-year warranty and technical support as computer purchase benefits. Those are separate from the return policy and do not extend its 90-day period. Costco notes that its one-year McAfee subscription excludes Apple computers and Chromebooks. See Costco’s Computers page.
Where can you return a Costco laptop?
| How you bought it | Return options | What to expect |
|---|---|---|
| Costco warehouse | Return it to the returns counter at any Costco warehouse. | Bring the receipt and original packaging if available; they may help, but Costco says they may not be necessary to process a warehouse return. See Costco’s warehouse return guidance. |
| Costco.com | Return it at a Costco warehouse or start a return online through Costco.com. | For an online request, Costco may provide a return label or schedule pickup where eligible. A warehouse return for an online order is described as receiving an immediate refund, including shipping and handling fees; the payment method is subject to Costco’s accepted-payment rules. See Costco’s online order return guidance. |
How to return a laptop bought at a Costco warehouse
- Take the laptop to the returns counter at any Costco warehouse.
- Bring the receipt and original product packaging if you have them. Costco says these can help, but may not be necessary to process the warehouse return.
- Explain the reason for the return and ask Costco to confirm any questions about the laptop’s condition or included accessories.
Costco’s warehouse return guidance was published March 2, 2026, and identifies Member Services as the team that assists with returns.
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How to return a laptop bought on Costco.com
You can take an online purchase to any Costco warehouse or submit a return request online. To start online:
- Sign in to your Costco account.
- Open Orders & Returns.
- Find the order and select Return or Replace Items.
- Follow the prompts. Costco says it can provide a return label within the hour or arrange pickup where eligible. Large items receive additional instructions.
Costco’s online guidance says a warehouse return of an online order receives an immediate refund, including shipping and handling fees. If possible, the refund is credited to the card used for the purchase. Payment methods accepted for online and warehouse returns can differ.
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The online workflow lists reasons including dissatisfaction, a mistaken purchase, defective or damaged goods, an incorrect or duplicate item, refusing delivery because the item or box was damaged, and a lost shipment. Costco describes a missing item as replacement-only. These are options shown in the workflow, not a promise that every case will be accepted outside the applicable policy.
Do you need the receipt or original box?
Costco says the receipt or original product packaging can help with a warehouse return, but may not be necessary to process it. The guidance does not guarantee that a return will be completed without either. Bring what you can, and contact Costco if you are unsure what is needed for your order.
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What if the laptop is opened, worn, damaged, or missing accessories?
Costco’s general policy sets the return period but does not specify how opened packaging, physical wear, or missing accessories affect a particular laptop return. Do not assume those conditions guarantee acceptance or automatic rejection. Ask Costco Member Services or the warehouse returns counter about your specific laptop before relying on the general deadline.
Costco’s return policy describes a broad merchandise satisfaction guarantee with listed exceptions, and computers are expressly in the electronics category subject to the 90-day limit. The applicable policy and your order’s return information are the best places to check for terms relevant to your case.
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Can technical support help instead of a return?
Costco’s warehouse-return guidance says free lifetime technical support is available for computers and several other product categories. That may be useful if the issue is troubleshooting rather than a decision to return the laptop, but it does not change the return window.
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