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Post Office Horizon Scandal Compensation: £1bn Paid, but Claims Continue

The £1bn Post Office Horizon compensation milestone was reached in June 2025. Official figures rose to about £1.697bn by August 2026, while claims continued across several schemes.
From TheFinanceBase Team5 min to read
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The UK government announced on 9 June 2025 that more than £1 billion had been paid to over 7,300 postmasters affected by the Horizon IT scandal, reporting a total of £1,039 million. That was a combined figure across Horizon-related compensation schemes—not evidence that every claim had been settled. The latest official payment snapshot located, for 28 August 2026, put the cumulative total at approximately £1,697 million paid to more than 13,500 claimants.

How much has been paid, and when?

The Department for Business and Trade’s 9 June 2025 announcement reported £1,039 million paid to more than 7,300 affected postmasters across Horizon-related redress schemes. The later official snapshot recorded approximately £1,697 million paid to more than 13,500 claimants as of 28 August 2026. These are cumulative totals at different dates, not competing estimates of the same point in time.

The August 2026 figures and scheme breakdown below come from the government’s official data page. Amounts described there as approximate or rounded are kept that way. HSS figures are supplied by Post Office Ltd, which retains responsibility for that data.

Scheme or route Payments reported as of 28 August 2026 What the figure covers
Horizon Shortfall Scheme (HSS) £1,055 million Included redress offers and interim payments; around £732 million in fixed-sum awards to over 9,700 claimants, and around £120 million in top-ups to previously settled claimants.
Horizon Convictions Redress Scheme (HCRS) £321 million Cumulative payments reported for the conviction-related scheme.
Group Litigation Order (GLO) Scheme £236 million Cumulative payments reported for eligible group litigation members who were not convicted.
Horizon Shortfall Scheme Appeals (HSSA) £17 million Cumulative payments reported for the appeals route.
Overturned Convictions (OC) £68 million Paid before the scheme closed; unresolved cases moved to HCRS.

The figures are from the government’s Post Office Horizon compensation data. They describe different routes with different eligibility rules and claimant populations, so scheme totals should not be treated as directly comparable measures of how many people have been compensated.

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Does the £1bn milestone mean every claim is finished?

No. The payment total shows money paid, not that every eligible person has applied, every case has been settled, or compensation has fully repaired the harm. The 28 August 2026 snapshot shows open claims and outstanding offers:

  • HSS: Post Office Ltd reported 14,865 claims received; 12,630 were considered settled, 928 had offers awaiting acceptance, and 1,307 remained under assessment.
  • GLO: 488 of 492 complete claims had been received, and 460 had settled.
  • HCRS: 536 full-and-final claims had been received, of which 508 had settled. The snapshot also reported 14 claimants with offers and 14 awaiting offers.
  • HSSA: 573 separate-entity registrations had been made, and 528 had passed eligibility checks.

These are scheme-stage counts, not a count of unique people across the whole redress system; claimants and claim stages should not be added together as if they were a single population. The OC scheme closed on 2 June 2025, and unresolved OC cases are managed through HCRS.

Which compensation scheme may apply?

The appropriate route depends on the claimant’s connection to Horizon-related losses or proceedings. The following overview is general: eligibility and application requirements depend on individual circumstances.

Horizon Shortfall Scheme

HSS addresses eligible current and former postmasters’ claims about shortfalls linked to earlier versions of Horizon. Its reported total includes different forms of redress, including interim payments and fixed-sum awards. Claims were still under assessment in the August 2026 snapshot.

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Horizon Shortfall Scheme Appeals

HSSA is a Department for Business and Trade appeals route for certain people eligible for HSS. The qualifying circumstances can depend on a claimant’s previous claim or dispute-resolution history, and application windows may depend on that history. The live HSSA guidance explains who may apply, how offers are assessed, and the applicable time windows. Check it directly before acting because dates and eligibility are individual.

The guidance advises eligible claimants to consider legal advice. It describes government-funded legal representation at agreed rates and warns claimants against firms seeking payment or offering no-win/no-fee arrangements for this process. An independent Information and Support Service can explain the process and help with applications, but it does not provide legal advice.

Group Litigation Order Scheme

The GLO Scheme covers relevant group-litigation members who were not convicted. The government’s August 2026 data reported that 460 of 492 complete claims had settled.

Horizon Convictions Redress Scheme

HCRS is the conviction-related redress route. It also manages cases that remained unresolved when the Overturned Convictions scheme closed. The official snapshot reported 508 settled full-and-final claims out of 536 received.

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Family members and Capture claims

The Horizon Family Members Redress Scheme is a separate route for qualifying close family members. Its guidance describes event-based payments and individually assessed personal-injury claims, subject to specific eligibility conditions. The guidance was updated on 1 September 2026; consult the current family-member scheme guidance for the conditions and application details.

Capture is a different software system, used before Horizon. The government describes the relevant Capture period as 1992–2000 and provides a separate redress route. Capture claims should not be counted as part of the Horizon milestone unless official figures explicitly include them. See the Capture Redress Scheme information.

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How to check what happens to a claim

  1. Identify the route: Use the official compensation data page to distinguish HSS, HSSA, GLO, HCRS, and the closed OC route.
  2. Read the live scheme guidance: Check the relevant page for eligibility, application steps, and any deadline that applies to your circumstances. For appeals, use the HSSA guidance.
  3. Use appropriate support: For HSSA, the official guidance explains access to government-funded legal representation and the independent Information and Support Service. The support service can explain the process but does not give legal advice.
  4. Check status with the scheme handling the claim: Aggregate payment totals do not establish the status of an individual application or offer.

What the milestone does—and does not—show

The £1 billion announcement marked substantial cumulative payments, but it was not a declaration that redress was complete. The government’s 9 June 2025 statement from Post Office Minister Gareth Thomas said: “We are settling cases every day and getting compensation out more quickly for the most complex cases, but the job isn’t done until every postmaster has received fair and just redress.” The later figures likewise show that payment and settlement remain distinct: offers can await acceptance, and claims can remain under assessment.

The figures are time-specific. The latest payment snapshot used here is dated 28 August 2026 and appeared on a government page updated 11 September 2026; a progress-report page updated 6 October 2026 added the June 2026 report on GLO, HCRS and HSSA. See the payment data and compensation progress reports for current official information.

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