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If cryptocurrency was stolen, report it promptly: in the United States, submit a complaint to the FBI’s Internet Crime Complaint Center (IC3), and contact local police directly if the matter is urgent or time-sensitive. Include whatever transaction and contact details you have; missing a transaction hash is not a reason to wait. Preserve the original records securely, because IC3 does not accept attachments with complaints.
Where to report cryptocurrency theft
In the United States
Submit a report through the FBI Internet Crime Complaint Center (IC3) or contact a local FBI field office. The FBI advises victims to report promptly and not wait until they have every detail. IC3 accepts reports about cyber-enabled crime, so describe what happened even if the theft involved unauthorized account access or another event rather than a scam. The appropriate investigative route can vary by case.
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If the situation is time-sensitive, contact local law enforcement directly rather than relying on an IC3 submission alone. IC3 says the receiving agency decides whether to investigate; a complaint does not guarantee follow-up, prosecution, or reimbursement. People outside the United States may also file an IC3 complaint, but should identify and contact the relevant local police or cybercrime reporting channel in their own jurisdiction.
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Include transaction information even if you are unsure whether it matters. The FBI says that if transaction details are unavailable, victims should still submit a report with as much information as possible. You can provide additional information later by filing a new complaint and identifying it as an update to the earlier one.
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What to include in your report
Transaction details
For every transfer you believe is connected to the theft, record:
- The cryptocurrency address or addresses involved.
- The cryptocurrency type and amount.
- The date and time of the transaction, including the time zone if known.
- The transaction ID or hash, if available.
- The exchange, wallet service, or other service used to send or receive the funds.
Use the exact transaction identifiers and addresses shown in the relevant records; do not rely on a copied summary if you can preserve the original receipt or account record.
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A chronological account
Write a clear timeline from the first suspicious contact or account event through the discovery of the loss. Note when each transfer took place and what you noticed afterward. Include relevant names, usernames, email addresses, phone numbers, websites, domains, applications, and any information about one-time passcodes or two-factor authentication. Distinguish what you personally observed from what someone else told you.
How to preserve evidence
Retain original records securely
IC3’s complaint form does not accept attachments. Keep original supporting evidence in a secure place and do not alter or discard it. Useful records may include:
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- Cryptocurrency transaction receipts, wallet history, and exchange or account statements.
- Emails, preferably with their full headers intact.
- Copies of relevant webpages and records of the website addresses or domains.
- Text messages, chat logs, and other communications.
- Phone or telephony records and relevant technical records already available to you.
Keep records in their original form when possible, and make a separate working copy if you need to organize notes or highlight details. If an agency opens an investigation, it may request supporting records directly.
Save your IC3 complaint record
Before closing the submission page, save or print the completed complaint for your own records. IC3 says it will not email you a copy. If you later discover new information, submit a new complaint and state that it updates the earlier filing.
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What reporting can—and cannot—do
IC3 reviews complaints and may refer information to law enforcement partners, but it does not conduct investigations itself. The agency receiving a referral decides whether to investigate or pursue a case. Filing is still useful because it gives authorities information to assess, but it does not guarantee contact, action, or repayment.
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Cryptocurrency transfers are generally irreversible, and transactions are permanently recorded on public blockchains. Investigators may be able to trace transactions, but tracing is not the same as reversing a transfer or recovering funds. Movement across borders can make law enforcement efforts more complicated.
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Protect yourself from follow-on recovery scams
People who have already lost cryptocurrency can be targeted again by callers or firms claiming they can recover it. Be wary of unsolicited recovery offers, guaranteed outcomes, upfront fees, or requests for personal or financial information. The FBI warns that private recovery firms cannot issue seizure orders, and law enforcement does not charge victims an investigation fee. Do not send money or sensitive information to an unknown recovery claimant.
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