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Scan for outdated or missing drivers - takes under a minuteDriver Scan →Clear out junk files and repair common Windows errorsFree Scan →To complain about a specific Uber ride, open Your Trips in the app, select the trip, tap Help, choose the issue that best matches what happened, and submit the details. Keep the receipt and relevant screenshots. For a safety incident, use Uber’s safety reporting route; if anyone is in immediate danger, contact local emergency services first. Support and escalation options vary by country, so the government-agency guidance below is specifically for the United States.
How to make a complaint against Uber about a trip
- Gather the details. Note the trip date, pickup and drop-off locations, what went wrong, and any fare or charge involved. Save the receipt, screenshots, and any earlier messages with Uber. USAGov lists receipts, emails, contracts, and records of prior contact as useful complaint documentation: How to file a complaint about a company’s products or services.
- Open the trip’s Help section. In the Uber app, go to Your Trips, select the relevant ride, then choose Help. Pick the category that most closely describes the problem, such as a fare, cancellation fee, payment, or driver conduct. Uber says the trip page provides trip details, the receipt, and a Help section: How to contact Support.
- Explain the issue and requested resolution. State the facts in chronological order and specify what you want Uber to do—for example, review a fare or investigate a charge. Attach relevant material if the form allows it. Keep a copy of the submission and replies. Uber’s UK support page says previous correspondence can be found in Support messages; the interface and availability may differ elsewhere.
- Follow up through the same support record. If Uber asks for more information, provide it in the relevant support conversation and retain the reply. Do not assume response timing is the same in every country: Uber’s UK page says its team operates 24/7 and aims to respond within 24 hours, but that is a market-specific support statement, not a global guarantee.
Choose the right complaint route
| Problem | First route | What to include or know |
|---|---|---|
| Fare or cancellation fee | Open the trip and choose the fare or cancellation help topic. | Keep the receipt and identify the amount or adjustment you want reviewed. |
| Payment or unfamiliar charge | Use the payment or unrecognized-charge help route. | Clarify whether you recognize the ride; keep the transaction record so the issue is not confused with an ordinary trip fare. |
| App malfunction | Use Uber’s technical app-issue route. | Uber suggests trying basic troubleshooting, such as restarting the app or phone and reinstalling the app if needed. For a nontechnical fare or payment issue, use its separate help category: I want to report an issue with the app. |
| Driver conduct | Choose the conduct-specific help topic for the trip. | Uber distinguishes ordinary conduct complaints from serious incidents involving behavior that caused harm or extreme discomfort. For the latter, use Report a serious incident with a driver. |
| Accident, breakdown, or safety incident | First address immediate safety; then use the safety incident route. | Contact police or paramedics when needed. Uber’s U.S. safety page provides an incident form and allows supporting photos or screenshots: Safety Incidents & Trip Issues. |
What to do about a safety incident
Safety concerns should not be handled as an ordinary fare dispute. If there is an immediate threat, injury, or urgent medical need, contact local emergency services first. Once it is safe, report the event through the safety incident form and provide the trip details and any relevant evidence.
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Uber’s U.S. “Call us” page directs safety matters to its safety team and says the link may be used within 60 minutes after a trip ends. That time window is stated for the U.S. page; check the instructions in your local Help Center rather than assuming it applies worldwide: Call us.
Escalate an unresolved complaint in the United States
Contact Uber first and keep a record of the complaint and its response. If the dispute is still unresolved, USAGov recommends raising it with company management and identifies local consumer protection offices and other complaint options. Which office is appropriate can depend on the issue and where you live; start with the guidance at USAGov’s company complaint page.
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You can also report a business concern to the Federal Trade Commission (FTC), but do not treat that as a personal refund request. The FTC says reports help law enforcement detect patterns and may lead to an investigation; it does not resolve individual reports: Have a problem with something you bought?.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.If you are outside the United States
Use the Uber Help Center localized for your country and consult the consumer-protection authority or dispute-resolution route that applies where you live. Uber’s support channels, incident forms, response estimates, and regulators differ by market. For example, Uber’s India support page describes a local grievance officer; that process is specific to India and should not be treated as a worldwide contact: About India Customer support.
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