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How to Get a Refund at Hostinger: Steps and Eligibility

Request a Hostinger refund through the payment or invoice area only after checking eligibility and saving data. If you only want to stop a future charge, disable auto-renewal.
From TheFinanceBase Team4 min to read
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You can request a Hostinger refund from the payment or invoice area of your account, but only if the specific payment qualifies under Hostinger’s rules. Before submitting, save any files or other data you need: processing a refund cancels the affected service and can permanently erase its associated data and configuration. If you only want to stop the next charge, turn off auto-renewal instead and keep using the service through its paid term.

How to request a Hostinger refund

  1. Save what you want to keep. Download needed website files, databases, email, and other data before requesting the refund. Hostinger warns that data and configuration associated with a refunded service are permanently lost after processing. Website Builder backups cannot be downloaded through the usual backup process; Hostinger suggests exporting content to WordPress. For AI Builder content, manually save items such as text, images, and product listings.
  2. Open the payment in your account. Sign in to the Hostinger dashboard and find the paid invoice or payment ID for the service you want refunded.
  3. Check for the Refund option. If it appears, select it, confirm which services are included, and acknowledge the data-loss warning. Hostinger says a missing Refund button means that payment ID is not eligible through this flow under its policy.
  4. Choose where the money should go. Select Hostinger Balance or, if offered, the original payment method. Balance is immediate account credit and cannot later be transferred to another payment source. A refund to the original method can take hours to several business days or longer, depending on the payment method.
  5. Submit and check the status. Hostinger says it sends an email confirmation after submission. You can also look in Billing → Payment History for the request status.

Some payment methods limit the destination: under Hostinger’s current Refund Policy, Multibanco, GCash, and Fawry purchases can be refunded only to Hostinger Balance, while VTC Pay supports full refunds only.

Is your Hostinger purchase eligible?

Hostinger’s Refund Policy, revised October 2, 2026, gives eligible products a general 30-day refund window measured from the transaction date. A transaction can be a purchase or a processed renewal. That does not make every service, renewal, or payment refundable: product-specific conditions, exclusions, payment route, and sometimes refund history matter. Hostinger’s legal policy is the controlling source when its details differ from a simplified help summary.

Products and charges with different rules

The policy lists specified hosting plans, SSL certificates, Daily Backups, CloudFlare, Hostinger Email, Titan Email, Priority Support, some NordVPN plans, Minecraft Game Panel VPS, KVM VPS, WordPress Addons, and Dark Web Monitor among products that may qualify under standard terms. Exceptions and product-specific conditions still apply.

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Visa Physical Gift Card $200 (plus $6.95 Purchase Fee)
  • Gift Cards are shipped active and ready for use.
  • This card is non-reloadable. No cash or ATM access. Funds do not expire. If available funds remain on your card after the valid thru date has passed, please call customer service for a replacement card. A one-time purchase fee applies at the time of checkout. No fees after purchase.
  • To access your card information safely, type the complete website address shown on your Gift Card (MyGift.GiftCardMall.com) directly into your browser's address bar. Don't use search engines or shortened versions of the website address, as these may lead you to fake or fraudulent sites. Do not provide any Gift Card details (example: Card Number) to someone you do not know or trust. If you believe you've reached an illegitimate website, contact cardholder service at 1-888-524-1283. Be cautious of phishing sites, there are a variety of scams in which fraudsters try to trick others into paying with gift cards.
  • To report your Lost or Stolen Physical Visa Card, call Customer Service 24/7 at 1 (888) 524-1283 to cancel your Gift Card as soon as you can. You will be asked to provide the Gift Card number and other identifying information.
  • Use your Visa Gift Card in the U.S. everywhere Visa debit cards are accepted, including online.

Examples the policy lists as non-refundable include domain renewals, successful domain transfers, redemption fees, privacy protection, Google Workspace Email, VPS licenses, certain upgrades and add-ons, paid support, GPU Hosting, Hostinger Credits, and specified AI credits. Cryptocurrency, tokens, and other digital-asset purchases are not refundable under the standard policy. Services suspended, canceled, or terminated for abusive use or terms violations are also excluded.

Domains and transfers

Most new general-TLD domain registrations, including .com, .net, and .org, have a 96-hour limit and an additional condition tied to the time since a prior domain-registration refund. Qualifying .br, .com.br, and .net.br registrations have a seven-day condition. Some country-code registries do not permit refunds; check the policy for the exact extension rather than assuming it qualifies.

Rank #2
Visa Physical Gift Card $100 (plus $5.95 Purchase Fee)
  • Gift Cards are shipped active and ready for use.
  • This card is non-reloadable. No cash or ATM access. Funds do not expire. If available funds remain on your card after the valid thru date has passed, please call customer service for a replacement card. A one-time purchase fee applies at the time of checkout. No fees after purchase.
  • To access your card information safely, type the complete website address shown on your Gift Card (MyGift.GiftCardMall.com) directly into your browser's address bar. Don't use search engines or shortened versions of the website address, as these may lead you to fake or fraudulent sites. Do not provide any Gift Card details (example: Card Number) to someone you do not know or trust. If you believe you've reached an illegitimate website, contact cardholder service at 1-888-524-1283. Be cautious of phishing sites, there are a variety of scams in which fraudsters try to trick others into paying with gift cards.
  • To report your Lost or Stolen Physical Visa Card, call Customer Service 24/7 at 1 (888) 524-1283 to cancel your Gift Card as soon as you can. You will be asked to provide the Gift Card number and other identifying information.
  • Use your Visa Gift Card in the U.S. everywhere Visa debit cards are accepted, including online.

For domain transfers, the current legal policy sets a 30-day request window for an unsuccessful transfer. Hostinger’s help-center summary gives a shorter 96-hour general summary, so use the legal policy for the governing deadline and confirm the specific transaction’s eligibility.

VPS, Reach, and Horizons

  • VPS: The policy sets a 30-day request window and requires more than 180 days to have passed since the last VPS refund. KVM and Minecraft Game Panel VPS upgrades are excluded.
  • Hostinger Reach: The policy sets a 30-day request period and a 180-day interval condition, along with a restriction related to prior use of its free plan.
  • Hostinger Horizons: A qualifying request must be made within 30 days, with fewer than 30 AI messages or prompts used.

These are policy conditions, not guarantees of approval. Check the current policy and the Refund option for the relevant payment before proceeding.

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Rank #3
MasterCard Physical Gift Card – $200 (plus $6.95 Purchase Fee)
  • Cards are shipped active and ready for use.
  • This card is non-reloadable. No cash or ATM access. Funds do not expire. If available funds remain on your card after the valid thru date has passed, please call customer service for a replacement card. A one-time purchase fee applies at the time of checkout. No fees after purchase.
  • Double check if the URL/website is genuine before entering card details online. Do not provide any gift card details (example: claim code) to someone you do not know or trust. There are a variety of scams in which fraudsters try to trick others into paying with gift cards.
  • If you believe that your Card has been lost or stolen, notify Mastercard immediately by calling 1-833-791-7288. You will be asked to provide the Gift Card number and other identifying information.
  • Use your Mastercard Gift Card in the U.S. everywhere Mastercard debit cards are accepted, including online. Your Amazon.com Balance cannot be used to purchase Mastercard gift cards.
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Refund or turn off auto-renewal?

Choose based on whether you want money returned for an eligible transaction or simply want to avoid a future renewal. A processed refund cancels the affected service and erases its associated data. Turning off auto-renewal is different: the service remains active until its expiration date, then is canceled.

Choice What happens When it fits
Request a refund If approved and processed, the affected service is canceled and associated data is permanently lost. You want to recover an eligible payment and have saved anything you need.
Disable auto-renewal The service continues through the current paid term and is canceled after expiry. You want to stop a future charge but keep using the service until the term ends.

To stop renewal, use Hostinger’s dashboard billing or subscriptions controls to disable auto-renewal. Hostinger’s cancellation guidance explains this separate option.

Quick Recap

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Visa Physical Gift Card $200 (plus $6.95 Purchase Fee)
Visa Physical Gift Card $200 (plus $6.95 Purchase Fee)
Gift Cards are shipped active and ready for use.
$206.95
Bestseller No. 2
Visa Physical Gift Card $100 (plus $5.95 Purchase Fee)
Visa Physical Gift Card $100 (plus $5.95 Purchase Fee)
Gift Cards are shipped active and ready for use.
$105.95
Bestseller No. 3
MasterCard Physical Gift Card – $200 (plus $6.95 Purchase Fee)
MasterCard Physical Gift Card – $200 (plus $6.95 Purchase Fee)
Cards are shipped active and ready for use.
Bestseller No. 4
Visa Physical Gift Card $50 (plus $4.95 Purchase Fee)
Visa Physical Gift Card $50 (plus $4.95 Purchase Fee)
Gift Cards are shipped active and ready for use.
$54.95
Bestseller No. 5
TJX Multibrand Physical Gift Card
TJX Multibrand Physical Gift Card
Physical gift cards are delivered active via mail.; Can be redeemed online and in store for merchandise only
$50.00
Best Value
TJX Multibrand Physical Gift Card
  • One gift card, five incredible brands. A TJX gift card is perfect for celebrating birthdays, holidays, a new home or just because.
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  • Physical gift cards are delivered active via mail.
Rank #4
Visa Physical Gift Card $50 (plus $4.95 Purchase Fee)
  • Gift Cards are shipped active and ready for use.
  • This card is non-reloadable. No cash or ATM access. Funds do not expire. If available funds remain on your card after the valid thru date has passed, please call customer service for a replacement card. A one-time purchase fee applies at the time of checkout. No fees after purchase.
  • To access your card information safely, type the complete website address shown on your Gift Card (MyGift.GiftCardMall.com) directly into your browser's address bar. Don't use search engines or shortened versions of the website address, as these may lead you to fake or fraudulent sites. Do not provide any Gift Card details (example: Card Number) to someone you do not know or trust. If you believe you've reached an illegitimate website, contact cardholder service at 1-888-524-1283. Be cautious of phishing sites, there are a variety of scams in which fraudsters try to trick others into paying with gift cards.
  • To report your Lost or Stolen Physical Visa Card, call Customer Service 24/7 at 1 (888) 524-1283 to cancel your Gift Card as soon as you can. You will be asked to provide the Gift Card number and other identifying information.
  • Use your Visa Gift Card in the U.S. everywhere Visa debit cards are accepted, including online.

Before you submit: a quick checklist

  • Identify the invoice or payment ID for the exact service and transaction.
  • Check the product-specific terms, transaction date, payment method, domain extension if relevant, and any prior-refund conditions in the Refund Policy.
  • Download or manually save anything you need to retain, including website files, databases, email, and Builder content.
  • Decide whether Hostinger Balance credit or the offered original payment method better suits you; Balance refunds are irreversible.
  • If your aim is only to prevent a future renewal, disable auto-renewal rather than requesting a refund.

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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