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One free scan finds every outdated or missing driver and matches the right update for your exact hardware.Free scan · exact hardware matchIf your Revolut card is missing or you suspect someone else may be using it, freeze it in the app straight away: open Home, tap the card icon, select the card, then tap Freeze. If it is lost, stolen, or physically damaged, use Replace card in its settings instead; the replacement flow terminates the old card and lets you order another. A freeze is reversible for an active card, while replacing a lost card is the route to stop using it and get a new one.
The choice depends on what happened. If you may have misplaced the card and still expect to recover it, a freeze is a temporary step. If it is definitely lost or stolen, Revolut advises replacing it as soon as possible. If the card is physically damaged, first distinguish a card fault from a declined transaction, then use the replacement option if appropriate. Fees, delivery options, and app labels can vary by market and order.
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Freeze the card first if it may be lost or compromised
A freeze is a temporary security control. Revolut says attempted card payments on a frozen card will fail. If you later find the card and it is still active, you can unfreeze it in the card controls. The exact labels and layout may vary by market or app version.
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Freezing is useful when you need to act quickly but do not yet know whether the card is truly gone. For example, if you have misplaced it and are still checking for it, a freeze gives you a reversible option while you decide what to do. If the card turns up and you are confident it is yours and safe to use, you can unfreeze it. If you confirm that it was stolen or cannot be recovered, move on to the replacement flow rather than treating the freeze as the final step.
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Keep the distinction narrow: the cited Revolut guidance says attempted card payments on a frozen card fail. It does not establish that freezing changes every feature or activity connected with your Revolut account. Use the control for the card you need to secure, and review the card’s status in the app after taking action.
Freeze it in the mobile app
- Open Home.
- Tap the card icon in the top-right corner.
- Select the card you want to secure.
- Tap Freeze.
These steps are from Revolut’s Netherlands help page: Freeze a card. Make sure you select the card that is missing or potentially compromised before using the control, especially if more than one card appears in the list. The help page describes the card-specific route; do not assume that freezing one card applies to every card you hold.
Once frozen, attempted card payments should fail, according to Revolut’s guidance. If you later recover the card, use Unfreeze in its controls if the card remains active. If it is not safe to use or the replacement process has already terminated it, follow the status shown in the app instead of expecting an unfreeze to restore it.
Alternative route in the app or web app
The same Netherlands help page also gives an app route through Profile > Security > Lost card, where you select the card and tap Freeze. It also describes freezing through Home and the card icon in the web app. If the route or wording differs on your screen, use the card controls for the card you need to secure.
These are alternate paths to the same temporary action, not different levels of protection described by the source. If the app’s arrangement differs, look for the chosen card’s controls and confirm that the card is frozen. Revolut notes that app labels and layout can vary by market or software version, so the instructions may not match every screen word for word.
Freeze or replace: which action should you choose?
| Situation | Action | What happens |
|---|---|---|
| You misplaced the card and may find it soon | Freeze | Temporarily blocks attempted card payments; an active card can be unfrozen. |
| The card is lost or stolen | Replace card | The replacement flow terminates the lost card and lets you order another. |
| The physical card is damaged or does not work | Check the payment issue, then replace if needed | Revolut’s UK guidance provides a replacement route for physical-card problems; fees may apply. |
A freeze buys time when the card might turn up. If you know it is gone or stolen, do not rely on a reversible freeze as the final step: use the lost-card replacement flow. For a lost or stolen card, Revolut’s France help page is headed “My card was stolen. What should I do?” and advises replacing it as soon as possible: Revolut Help Centre guidance.
The practical comparison is whether the card may be recovered, whether you need the old card terminated, and whether you can use another payment method while waiting. Freezing is reversible only while the card is still active; replacing a lost card follows a termination-and-order process. A replacement may involve a displayed fee or delivery choice, while a phone wallet may be available as an interim option. The available sources do not establish a universal price or delivery time, so check your own order details rather than comparing against a fixed figure.
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Replace a lost or stolen Revolut card
When a card is lost or stolen, use the replacement route rather than simply leaving it frozen. Revolut’s France help page advises replacing a lost or stolen card as soon as possible. Its procedure takes you through the card’s settings and asks you to choose a reason; the on-screen steps then terminate the lost card and arrange an order for another.
- Open Home in the app.
- Tap the cards icon and select the lost or stolen card.
- Open Settings.
- Tap Replace card.
- Choose the reason that applies and follow the on-screen steps to terminate the old card and order a replacement.
The path above is from Revolut’s France help page. Check the prompts carefully: replacement is not simply an unfreeze action, and the flow is intended to end use of the missing card and arrange another.
Before you start, decide whether you are dealing with a card you might still find or one you regard as lost for good. For the first case, freezing lets you pause attempted card payments while retaining the option to unfreeze an active card. For the second, the replacement flow is the one Revolut describes for terminating a lost card and ordering a new one. The source does not say that a lost card can be restored after that termination, so do not start replacement on the assumption that it is equivalent to a temporary freeze.
During the replacement flow, select the reason that accurately describes the situation and follow the app’s prompts. The cited guidance does not give a separate set of instructions for every reason or market, so rely on the choices and details displayed in your own account. Review the final order information, including any applicable charge, before completing it.
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For a physically damaged or unusable card, Revolut’s UK help page gives this route: Home > cards icon > select the card > Settings > Replace card. The page says fees may apply: My physical card isn’t working.
Before ordering a replacement, check whether the problem is actually a failed payment rather than physical damage. Tap the declined transaction in the transaction list to see its decline reason. Revolut’s troubleshooting guidance also covers contactless, chip-and-PIN, and ATM issues; a declined transaction on its own does not mean every card needs replacing.
This check matters because a payment can be declined for a reason that does not prove the physical card itself is broken. Start with the transaction that failed and read the reason shown there. If the card is damaged or the problem points to a physical-card fault, use Replace card. If the issue is about contactless, chip-and-PIN, or an ATM transaction, consult the relevant troubleshooting information before assuming that ordering a new card will solve it. The UK page lists those types of issues but does not say that every one requires replacement.
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For a card that is not working, the decision is therefore different from a lost-card case. The UK instructions offer a replacement route for physical-card problems, but also warn that fees may apply. Check the cause of the problem first, then review the app’s order prompts and any charge shown. The cited material does not set one replacement fee for all customers.
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What replacement costs and delivery options to expect
There is no universal replacement price or delivery time established across all markets. Revolut’s UK ordering guidance says available delivery options, complimentary-card allowances, and cost depend on the plan, card, customization, and delivery choice. Applicable fees are shown before you complete the order, so review the in-app total rather than assuming a replacement is free: Order a physical card — United Kingdom.
The UK page gives a general ordering route for a physical card: open Home, tap the card icon, tap Add new, choose the account, select Physical card, choose a card type or design, and follow the prompts. It says the card brand is fixed for each card type. A replacement flow may have its own choices and displayed charges; use the steps and fee shown for your specific order.
The order details can depend on several separate choices. The UK guidance identifies the plan, card, customization, and delivery choice as factors in allowances, options, and cost. That means a figure quoted for one card or plan should not be treated as the amount another customer will pay. It also means that “complimentary” allowances are not a universal promise that every replacement or delivery option costs nothing.
Use the price presented before you confirm the order as the relevant amount for your situation. If a fee appears, consider it alongside the available card and delivery choices; if the screen offers different options, compare the displayed details before proceeding. The available sources do not establish one price that applies worldwide, nor do they provide a universal delivery estimate. Avoid relying on an old price, a price from another market, or an assumed arrival date.
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1Clear out junk files and repair common Windows errors2Fix the driver behind crashes, sound loss and screen glitches3Repair Windows errors before they cause bigger problemsThe UK article’s general physical-card order route is included for context, but a lost-card replacement may present a different sequence of prompts. Follow the replacement flow for the card you selected and review the final details there. The brand is fixed for each card type according to the UK ordering guidance, so choosing a different design does not necessarily mean choosing a different brand. The sources do not establish that every type, customization, or delivery option is offered in every market.
Pay by phone while the replacement is in transit
Revolut says a replacement card can be added to Apple Pay or Google Pay while it is in transit, which may let you pay by phone before the physical card arrives. Wallet eligibility and exact availability can depend on the card and market. See the lost-card guidance for the France market and the physical-card troubleshooting page for the UK market: lost or stolen card and physical card issues.
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This is an interim possibility, not a guarantee that every replacement can be used in a phone wallet immediately. The cited help pages say eligibility and availability can depend on the card and market. Check whether the replacement is offered for your wallet and follow the prompts in the relevant wallet or Revolut app. If it is not available, the sources do not specify another guaranteed way to pay while delivery is pending.
When choosing between waiting for the physical card and using a phone, keep the two separate: the wallet option may provide payment continuity, while the replacement process is what addresses the lost or damaged physical card. Adding a replacement to a wallet does not change the need to follow the lost-card prompts that terminate the old card.
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If you find a card you already froze
If the card is active and you have confirmed it is yours and safe to use, open its controls and tap Unfreeze. Revolut’s UK help page covers reactivating a card: Reactivate a card. If you already completed a replacement flow that terminated the old card, follow the app’s current card status rather than assuming the old card can be restored.
In short, finding a temporarily frozen card and finding a card after you have requested a replacement are not the same situation. The first may still be an active card that you can unfreeze. The second has gone through a process intended to terminate it, so check the status in the app and use the replacement card’s details instead of relying on the old one.
Common mistakes to avoid
- Leaving a confirmed lost or stolen card only frozen. A freeze is temporary. Revolut’s France guidance advises replacing a lost or stolen card as soon as possible and gives a route that terminates the old card.
- Replacing a card before checking a payment decline. A declined transaction can have a reason unrelated to physical damage. Open the transaction to view the decline reason and use the troubleshooting guidance for contactless, chip-and-PIN, or ATM problems.
- Assuming the old card can be reactivated after replacement. The lost-card flow terminates it. Only use Unfreeze when the card remains active and the app gives you that option.
- Assuming a replacement has one fixed price. The UK ordering page says cost and allowances depend on plan, card, customization, and delivery. Check the amount shown before confirming.
- Expecting the same labels on every screen. The freeze instructions are from the Netherlands, replacement guidance is from France, and damaged-card and ordering details are from the UK. App labels and market-specific terms can differ.
- Assuming phone-wallet availability is universal. Revolut says a replacement may be added to Apple Pay or Google Pay while in transit, but eligibility and availability can depend on card and market.
Frequently Asked Questions
How do I freeze my Revolut card?
In the mobile app, open Home, tap the card icon in the top-right corner, select the card, and tap Freeze. Revolut’s Netherlands help page also gives a route through Profile > Security > Lost card. Labels and layout may vary by market or app version.
Will payments go through while my Revolut card is frozen?
Revolut says attempted card payments on a frozen card will fail. Its cited guidance does not establish that freezing changes every other account feature or activity.
Can I unfreeze a Revolut card if I find it?
Yes, if it is still active. Open the card controls and tap Unfreeze. If you already replaced the card and the old one was terminated, check its status in the app rather than assuming it can be restored.
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How do I replace a lost or stolen Revolut card?
Open Home, tap the cards icon, select the card, open Settings, choose Replace card, select the relevant reason, and follow the prompts. Revolut’s France guidance says this flow terminates the lost card and orders a replacement, and advises replacing a lost or stolen card as soon as possible.
How do I replace a damaged Revolut card?
For a damaged or non-working physical card, Revolut’s UK route is Home > cards icon > select card > Settings > Replace card. Fees may apply. If the issue is a declined payment rather than physical damage, first open the transaction to check its decline reason.
How much does a Revolut replacement card cost?
There is no universal price established by the cited sources. Revolut’s UK ordering guidance says cost, complimentary-card allowances, and delivery options depend on plan, card, customization, and delivery. Check the amount shown in your own order before completing it.
Can I use my replacement Revolut card before it arrives?
Revolut says a replacement card can be added to Apple Pay or Google Pay while in transit, which may let you pay by phone. Eligibility and exact availability depend on the card and market.
How long does a Revolut replacement card take to arrive?
The cited sources do not give a universal delivery time. Delivery choices vary, so check the options and information shown for your order in the app.
The Bottom Line
Freeze a card you may recover; replace one that is lost, stolen, or physically damaged. A frozen active card can be unfrozen, but Revolut’s lost-card replacement flow terminates the old card. Check a declined transaction before ordering for a payment problem, review the fee and delivery details shown in your order, and see whether a phone wallet is available while the replacement is in transit.
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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
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