To get face-to-face help from the IRS, use the IRS Taxpayer Assistance Center (TAC) Office Locator, check that the office handles your issue, then call the appointment number listed for that location. TAC visits are by appointment; do not count on being seen as a walk-in. Before traveling, confirm the office’s hours, services and appointment details.
Find a Taxpayer Assistance Center near you
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Open the IRS Taxpayer Assistance Center Office Locator.
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Search by address, city, state or ZIP code. You can also use your current location and choose a search radius.
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Review nearby offices and compare distance, directions, hours and—most importantly—whether each location offers the service you need. The IRS appointment instructions say to inspect the “LOCAL SERVICES” information and the dropdown list before calling.
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Not every TAC provides every service. Confirm the specific service with the office listing or appointment line before making the trip.
How to make an IRS appointment
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Choose a TAC that lists the service you need in the IRS locator.
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Call the appointment number shown for that office and arrange a visit. Call ahead; an appointment is required, and walk-in service is not assured.
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Confirm the appointment time, office address, directions, hours and any visit-specific details with the listing or appointment line. Schedules and services can change, and IRS offices close on federal holidays.
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Arrive on time and check in. IRS guidance warns that an appointment may be canceled if you are more than 15 minutes late and have not checked in. Silence your phone while at the office.
What to bring to an IRS appointment
Bring a current government-issued photo ID and a second original form of ID, along with your SSN or ITIN and records related to the issue. If you filed a return for the tax year in question, bring a copy.
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Examples of additional identification listed by the IRS include a state identification card, passport, Social Security card, car title, voter registration card, mortgage statement, lease, utility bill showing your current address, birth certificate and certain school records. A tribal membership card may serve as an additional ID, but the IRS says it is not a valid substitute for a driver’s license or passport.
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For an ITIN application or renewal, TAC staff can review original documents and certified copies from the issuing agencies. The IRS says the documents are returned at the end of the appointment, and this review is by appointment.
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Do not bring food or drinks, cameras or weapons.
For the IRS’s full checklist, see what to bring to your appointment at a local IRS Taxpayer Assistance Center.
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Professional telephone interpretation in many languages is available at every TAC. Deaf or hard-of-hearing visitors who need a sign-language interpreter can call TTY/TDD 800-829-4059 to make an appointment.
Check whether you can resolve the issue without a visit
The IRS offers online and phone options for common needs such as payment plans, transcripts, payments, refund checks, account information, tax questions and filing online. Review the IRS online and phone help options first if your task may be handled remotely; that may save you a trip.
Why you should not assume a walk-in will be accepted
The Taxpayer Advocate Service, in the IRS’s FY2026 Objectives Report to Congress, reported 546,000 scheduled face-to-face TAC appointments during Filing Season 2025. It also reported that more than 75,000 taxpayers were assisted without appointments during that filing season, describing this help as limited and exceptional. Those historical figures do not establish current walk-in availability; call the office and schedule before visiting.
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