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To file an Asurion claim, start at Asurion’s claims portal and select the carrier or retailer tied to your protection plan. The steps, deductible, deadlines, and available remedy depend on that specific plan, so use its claim flow rather than relying on a universal fee or timeline.
How to file an Asurion claim
- Select your plan provider. Go to Asurion’s claims portal and choose the carrier or retailer associated with your coverage. If your plan is Mobile Protect, you can also begin at the Mobile Protect claims page.
- Gather your information. For a phone claim, be ready to identify the carrier, device make and model, what happened and when, and your billing and shipping addresses. Keep your account or plan details available. Have a payment method ready in case your plan requires a deductible or service fee.
- Answer the claim questions. Describe the problem and follow the prompts. Asurion says it uses the answers to determine whether the device may qualify for repair or replacement. Submitting a claim is not the same as having it approved.
- Upload requested documents. Asurion may ask for documents to verify your account. If it does, submit them through the online claim flow.
- Review the decision and any charge. Depending on the plan and claim, the result may be repair, replacement, or reimbursement. Review the offered solution and any deductible or service fee before proceeding; eligibility and amounts are specific to the provider, device, and plan.
What happens after you submit
Check the remedy, fee, and conditions
Asurion’s general claims page says that, depending on the plan, it may repair or replace the product or reimburse you. The claim flow is where to confirm which option applies, what it costs, and whether the plan requires you to return the damaged device.
A replacement may not match your original phone exactly
Asurion’s mobile-insurance FAQ says a replacement may be new or refurbished, and its model, color, brand, or features may differ from the original. Accessory compatibility is not guaranteed. This guidance is for mobile plans and should not be treated as a promise about every Asurion plan.
How to track an Asurion claim
Use the claim status tool or the provider-specific claim page for updates. If a replacement is approved, check the shipping details in your claim updates and follow any return instructions supplied with it. Asurion’s mobile FAQ says most approved mobile replacements ship the next business day, but that is not a guaranteed delivery date; confirm the details for your provider and claim.
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#1 Best Overall
Miracase Magnetic for iPhone 14 Case 6.1 inch (Compatible with MagSafe)（with 2X Screen Protectors） Military-Grade Protection, Anti-Fingerprint Translucent Matte Phone Case Cover, Black
- [Enhanced MagSafe Compatibility]: Specifically designed for the iPhone 14, this case seamlessly aligns with MagSafe chargers for a secure connection and faster wireless charging. Built-in 38 N52 Magnetis, it also provides strong attachment to magnetic accessories, with an 60% increase in magnetic strength compared to other magnetic cases.
- [Military-Grade Drop Protection]: This case boasts advanced Shockproof Tech on all four corners, 360° Airbags inside, and a 3-ply cushioning TPU bumper. This combination offers excellent protection, safeguarding your phone from drops of up to 10 feet, exceeding MIL-Grade PROT standards. It also features screen bezels and camera lips to shield against dust and scratches.
- [Rugged Camera and Screen Protection]: This phone case for iPhone 14 comes with 2 high-quality tempered glass screen protectors included in the package. The camera frame is raised by 1.5mm to safeguard the camera lens, preventing dust accumulation and preserving the camera's original performance. Additionally, the screen protectors effectively shield the screen from scratches, ensuring comprehensive protection for your phone.
- [Slim Design & Skin-Friendly]: With our Shockproof Tech and ergonomic design, this case strikes a balance between slimness and maximum protection. It features an upgraded Nano Oleophobic Coating that resists fingerprints and scratches, providing a soft, silky, skin-friendly touch with its soft bumper.
- [Flawless Compatibility & Reliable Support]: This case is exclusively designed for the 6.1-inch iPhone 14. Please verify your phone model before purchase. If you encounter any issues, contact us via Amazon Message Center for assistance.
Deadlines, returns, and cancellation
Reporting deadline and claim limits
Asurion’s mobile FAQ says claims are usually reported within 60 days of the loss, but directs customers to check their provider’s terms. Treat 60 days as general guidance, not a universal contractual deadline. Claim limits and other eligibility rules can also vary by plan.
Returning a damaged or found device
Some claims require a damaged or defective device to be returned using the supplied label or mailer, and the return window can vary. A lost phone generally does not need to be returned unless it is later found; if you find it, follow the instructions provided with your claim. Check the claim materials and plan terms for the rule that applies to you.
Rank #2
![Hython Case for iPhone 14 Case Magnetic Translucent Matte Phone Cases 6.1' [Compatible with MagSafe] Thin Slim Fit Shockproof Bumper Hard Protective Cover for Women Men Girls, Frosted Black](https://m.media-amazon.com/images/I/41jJLLT1c2L._SL160_.jpg)
Hython Case for iPhone 14 Case Magnetic Translucent Matte Phone Cases 6.1" [Compatible with MagSafe] Thin Slim Fit Shockproof Bumper Hard Protective Cover for Women Men Girls, Frosted Black
- [Compatible Models]: Specially ONLY compatible with iPhone 14 6.1 inch (2022), NOT compatible with any other phone models, Please confirm that your phone model is iPhone 14 6.1 inch before purchase; Many Colors for you to Choose
- [Translucent Matte Design]: The semilucent hard PC back and TPU bumper offer a great aesthetic frosted matte finish and a pretty good grip; The texture is smooth and soft to touch, non-slip, anti-fingerprint and anti-scratch; The opaque rubbery bumper and translucent back pair nicely together, giving the iPhone very nice look; A Perfect gift for women girls girly lady men boys teenagers friends
- [Compatible with MagSafe Accessories]: This sleek magnetic iPhone 14 phone case has a built-in metallic ring for stable adsorption; Works great with a power bank, wallet, magnetic car mount, wireless charger, and phone stand/ring holder; Magnet secure well and Strong magnetic power, won't fall easily, No worry drops
- [Full Body Protection]: The enough raised lip protects the front screen and the back camera lenses from touching a surface when placed down. The shockproof bumper corners can protect your phone against daily drops and cracks, bring your phone safe and comprehensive protection
- [Durable & Slim Fit]: Made of soft TPU and hard PC, very sturdy and durable, Easy to grip; Fits snugly with your phone, slim, light-weight, not bulky but protective; Precise cutouts for all ports, buttons, camera, and speakers; Warranty: We promise a free replacement or refund if you're not satisfied with this case; Any questions, please contact us for free
Canceling a claim
Asurion says you may be able to request cancellation by contacting it with your claim ID or wireless number. Whether cancellation is allowed, and when, depends on the policy. See Asurion’s instructions for filing, tracking, or canceling a phone claim and confirm the terms for your plan.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What to check before accepting a claim outcome
- Whether the proposed remedy is repair, replacement, or reimbursement.
- The deductible or service fee, if any, and whether it is due to proceed.
- The expected turnaround and any shipping details shown for your claim.
- Whether a replacement’s condition, model, color, or features differ from your original device.
- Whether you must return a damaged, defective, or later-found device, and the deadline for doing so.
These details are determined by your provider and plan, not by one set of terms that applies to every Asurion customer. Asurion’s mobile insurance FAQs and the provider-specific claim flow can help you check the applicable rules.
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Quick Recap
Bestseller No. 4
Best Value
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AshaPro for iPhone 17 Case Compatible with MagSafe 2-in-1 Glossy All Inclusive Anti Fall Doublelayer Protection Soft TPU+PC Back Pattern Case for iPhone 17 6.3inch for Girls Gold Sparrow
- Exclusively Crafted for iPhone 17: Before purchasing, please carefully check your Phone model to enter a world of luxury and fashion tailored specifically for you
- Double layer design: This 2-in-1 Glossy phone case compatible with MagSafe for iPhone 17 features an innovative dual layer design, with the inner layer made of soft silicone material and the outer layer made of smooth PC hard case. The inner layer is higher than the screen and lens, providing additional protection and effectively absorbing impact, fully protecting your phone
- High quality materials combined with strong magnetic suction: This phone case compatible with MagSafe for iPhone 17 is designed with an N52 strong magnetic suction ring inside, allowing your phone to securely connect various magnetic accessories such as chargers and car mounts, achieving a faster wireless charging experience.
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Rank #4
Wqwaxxc Compatible with iPhone 17 Case,Glossy 2-in-1 Sleek All-Inclusive Dual-Layer Material Soft TPU + PC Back for Blue Sun Stained Glass Raven
- -DOUBLE LAYER CASE: This iPhone 17 case compatible 2-in-1 smooth glossy case features a soft silicone inner layer and a smooth PC hard shell outer layer, the inner layer is above the screen and lens for extra protection, effectively absorbing shocks and fully protecting your phone.
- -SAFE DESIGN: Our iPhone 17 glossy case is unique in its 2mm raised bezel, which effectively prevents the screen from cracking. It wraps around the edge of the phone to protect the screen from accidental damage, providing strong protection while maintaining a slim and elegant look.
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- -APPEARANCE & FEEL: This 2-in-1 case compatible with iPhone 17 not only has a stylish look, but also offers an excellent feel in your hand. Its smooth shell design not only improves grip and makes it more comfortable to use, but also makes it easy to clean and keep the case neat and shiny. Whether you are using it for daily use or carrying it on the go, this case will bring you a pleasant using experience.
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AshaPro for iPhone 17 Case Compatible with MagSafe 2-in-1 Glossy All Inclusive Anti Fall Doublelayer Protection Soft TPU+PC Back Pattern Case for iPhone 17 6.3inch for Women Coffee Book
- Exclusively Crafted for iPhone 17: Before purchasing, please carefully check your Phone model to enter a world of luxury and fashion tailored specifically for you
- Double layer design: This 2-in-1 Glossy phone case compatible with MagSafe for iPhone 17 features an innovative dual layer design, with the inner layer made of soft silicone material and the outer layer made of smooth PC hard case. The inner layer is higher than the screen and lens, providing additional protection and effectively absorbing impact, fully protecting your phone
- High quality materials combined with strong magnetic suction: This phone case compatible with MagSafe for iPhone 17 is designed with an N52 strong magnetic suction ring inside, allowing your phone to securely connect various magnetic accessories such as chargers and car mounts, achieving a faster wireless charging experience.
- Lightweight and Portable: Despite providing strong protection, this double-layer protective phone case compatible with MagSafe for iPhone 17 still maintains a lightweight design, making it easy to carry and comfortable for daily use without any burden
- Precise cutting: This 2-in-1 Glossy phone case compatible with MagSafe for iPhone 17 undergoes precise laser cutting to ensure perfect fit of all buttons and interfaces, allowing for free access to all functions without the need to disassemble the case
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
