For U.S. current and former employees, Bank of America lists the Global HR Service Center at 800.556.6044. The bank also provides separate email and chat routes for active employees and for employees on leave or former employees. If you need employment or income verification, use The Work Number link on the bank’s employee resources page. Job applicants should use the careers portal rather than employee HR channels.
Choose the right Bank of America contact route
Bank of America’s Employee Resources at Home page separates contacts by employee status and issue. Use the channel listed for your situation; these routes are for the U.S. employee groups identified on that page, not general customer banking support.
| Your need | Best route |
|---|---|
| General HR question as a current or former U.S. employee | Global HR Service Center: 800.556.6044. The page also lists email and chat options for active U.S. employees and separate email and chat options for U.S. employees on leave and former employees. |
| Income or employment verification | Use The Work Number, linked from the official employee resources page. Follow its current instructions rather than relying on a number or URL from an unofficial source. |
| Job search or application | Use the Bank of America careers portal. |
| Retirement, pension, benefits planning, or employee assistance | Use the specialized service contact listed below or on the employee resources page. |
Contact HR as a current or former employee
Call the Global HR Service Center at 800.556.6044. If you prefer not to call, the official employee resources page provides email or chat links for active U.S. employees, plus separate email or chat links for employees on leave and former U.S. employees. Because these are group-specific routes, select the option matching your status on the page.
Pay, W-2s, and employee records
For active employees, Bank of America directs employees to Workday for payslips, W-2 access, and employee information. The page identifies My Benefits Resources for employees on leave and former employees for some pay information. Check the relevant portal for the item you need; the available records and access route can differ by status.
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Employment and income verification
The bank directs verification requests to The Work Number. Start at the bank’s employee resources page and follow the current link and instructions. This keeps the request on the verification path the bank identifies rather than routing it through general HR or customer service.
Use a specialist line for benefits and employee support
For specific retirement, benefits, or personal support needs, Bank of America lists these dedicated contacts:
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- Retirement savings, stock, and long-term cash: Employee Retirement Savings Center at 800.637.4015 (U.S.) or 609.818.8817 (Regional).
- Pension and TSA plans: Employee Retirement Benefits Service Center at 800.457.5700.
- Benefits education and planning: Benefits Education & Planning Center at 866.777.8187.
- Employee Assistance Program: Confidential counseling is listed as available 24/7 at 866.327.2725.
- Support after a life event: Life Event Services at [email protected].
These contacts provide routing, not a guarantee of eligibility or response time. Confirm the latest contact details and access requirements on the bank’s employee resources page.
Contact Bank of America about a job application
Applicants should search for openings and apply through the Bank of America careers portal. The bank says selected interview candidates are contacted by a Talent Acquisition professional. Its hiring process may include phone, in-person, or video conversations with HR team members, business managers, and potential peers; the process varies by role and candidate. See the bank’s hiring-process information for its current overview.
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For questions about benefits while applying, the careers benefits page says a Global Talent Acquisition specialist can explain benefits available in the candidate’s area. It lists tuition assistance of up to $7,500 per year for employees pursuing job-related courses, degrees, and professional certifications; confirm eligibility and local availability with the specialist. See Bank of America’s benefits information.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Check recruiting messages for scams
Bank of America says it will not ask candidates for payment or personal banking information at any stage of recruitment. It says official recruiting communications come from verified Bank of America email addresses ending in @bofa.com, and warns candidates to be cautious about messages from personal or non-company accounts. Review the bank’s recruitment scam guidance.
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- Offers answer rationales so you can understand why your answer is correct or incorrect, and where any errors are located
- Shows you how exam questions are presented on the real exam
- Check the complete sender address, not just the displayed name.
- Do not send money or banking information in response to a purported job offer.
- Use the official careers portal or the bank’s official contact resources to verify suspicious outreach.
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