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Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minuteDo not connect your wallet to an unsolicited crypto recovery offer. A promise to retrieve stolen funds—especially one paired with an advance fee, a request for your recovery phrase, or pressure to sign a transaction—is a major warning sign. Confirmed blockchain transactions cannot simply be reversed, and a private recovery firm cannot issue seizure orders. Protect any assets that remain, preserve evidence, and contact official channels you reach independently.
Start with the contact: unsolicited recovery pitches are a red flag
People who have already reported a crypto loss may be targeted again through social-media posts, comments, messaging apps, calls, emails, or search results. The sender may pose as an investigator, lawyer, government agency, exchange, or wallet provider. An impressive profile, case number, or official-sounding name does not establish that the contact is genuine.
The FBI Internet Crime Complaint Center (IC3) warns that private recovery companies cannot issue seizure orders. The agency also advises people to independently confirm claimed FBI affiliation with a local field office. Do not use the phone number, link, or contact details supplied by the person who approached you; find the organization’s official site or contact channel yourself. FBI IC3 recovery-fraud alert
Recovery scams are a documented risk: IC3 reported more than $9.9 million in losses from cryptocurrency victims further exploited by fictitious law firms between February 2023 and February 2024. That figure describes that specific reported group and period; it does not estimate your chance of recovering funds. FBI IC3 alert on fictitious law firms
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- Effortlessly build your crypto portfolio via the all in one Ledger Wallet app: buy, sell, send, receive, swap, stake and more across popular blockchains. 15,000+ coins & tokens in a single dashboard. Keep a close eye on the market. Compare service providers. Track performance. Get timely alerts. Build your portfolio with confidence.
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Use this screen before you consider a wallet connection
| Check | Warning sign | Safer response |
|---|---|---|
| Who initiated contact? | An unsolicited message, call, comment, or email offering to recover funds. | Stop the conversation and contact the claimed agency, exchange, or wallet provider using details found independently. |
| What are they promising? | Guaranteed recovery, a special route to return funds, or supposed law-enforcement authority. | Treat the claim as unverified. A private firm cannot issue seizure orders, and tracing does not reverse a confirmed transaction. |
| What do they want? | An upfront or “processing” fee; taxes or a release payment; account or banking details; remote access; or your recovery phrase or private key. | Do not pay, disclose information, install remote-access software, or share wallet secrets. Legitimate wallet support does not need your recovery phrase. |
| What would the wallet prompt do? | A vague or hurried signature request, or an unnecessary unlimited token allowance. | Do not sign until you understand the exact action and permission. Reject unlimited spending permissions when they are not necessary. |
| Can you verify the contact? | The only verification is a link, email, phone number, or “case” supplied by the same person. | Navigate to the organization’s official site yourself and use its published contact process. |
Wallet connection is not proof that a site is legitimate. Never enter a recovery phrase on a website. Ethereum.org’s wallet-security guidance says, “Never, for any reason, share your recovery phrase or private keys!” Ethereum.org wallet security guide
Understand what wallet access and signatures can expose
Connecting a wallet and signing a transaction are different actions. A connection alone does not authenticate the site, while a signature or approval can authorize a specific on-chain action. Read the wallet’s prompt rather than relying on what the site says it will do. If the requested action is unclear, cancel it and verify through an independent, trusted source.
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In particular, inspect token-spending permissions. An unlimited allowance can let a contract spend tokens beyond a single intended transaction. Do not approve a permission you do not understand or need. Ethereum.org explains how token approvals work and how to revoke them. Ethereum.org guide to revoking token access
If you already connected, signed, or shared a secret
If you only connected
Disconnect the site from the wallet, but do not treat disconnection as a security reset. Disconnecting does not cancel an on-chain token allowance that you may have approved earlier.
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If you approved token spending
Check the allowance on the relevant network and revoke any suspicious permission using a reputable, independently reached tool. Verify the network and the contract or allowance before signing the revocation transaction. Revoking is a separate on-chain transaction, costs a network fee, and applies only to the selected network. Ethereum.org notes that permissions can remain usable after a wallet is disconnected, potentially for years. Ethereum.org guide to revoking token access
If you disclosed a recovery phrase or private key
Assume that wallet is compromised. If you can do so safely, move remaining assets to a new secure wallet that the person who obtained the secret cannot access. Never type the old phrase into a recovery site or give it to anyone claiming to help.
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If you signed an unknown transaction
Record what happened and preserve the transaction hash, wallet address, network, and any prompt or message you can still access. Use independently verified wallet-provider or exchange support for guidance. Do not sign additional transactions proposed by the person who contacted you.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Report the loss and preserve useful evidence
If you are in the United States, report suspected cryptocurrency investment fraud to FBI IC3 or contact a local FBI field office. For other locations, contact the appropriate local law-enforcement or fraud-reporting authority. Use official sites reached independently, not links sent by a recovery offer. FBI IC3 complaint portal
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Keep the evidence together before messages, accounts, or profiles disappear. IC3 asks complainants to provide details such as transaction addresses, asset type and amount, date and time, transaction hash, how the contact occurred, names or usernames, and relevant communications. Save screenshots, payment records, wallet addresses, transaction hashes, and all messages. Documentation may assist an investigation and help warn other users; it does not itself guarantee recovery. FBI IC3 complaint portal Ethereum.org scam help and reporting
If an exchange may hold or have received the funds, contact it only through details published on its official site. An exchange may sometimes freeze an account under its internal process or legal process, but this is not a promise that funds will be returned. Ethereum.org notes that confirmed Ethereum transactions are final; no private service can simply reverse one. Ethereum.org scam help and reporting FBI IC3 recovery-fraud alert
Keep recovery claims in perspective
Tracing can help document where funds went and support a report or investigation. It does not, by itself, return the funds or undo a confirmed transaction. IC3 reported more than $2.5 billion in cryptocurrency investment-fraud losses in 2022; that is a reported investment-fraud figure, not a measure of all crypto crime, recovery-scam losses, or any individual victim’s prospects. FBI IC3 2022 Internet Crime Report
Ethereum.org’s scam guidance states, “No one can reverse blockchain transactions.” A legitimate exchange’s internal procedures or a legal process may sometimes enable an account freeze, but that is different from a company reversing a confirmed blockchain transfer. Ethereum.org scam help and reporting FBI IC3 recovery-fraud alert
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