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If Groww is inaccessible, that is different from an order that was accepted but has not filled. Groww acknowledged a brief platform interruption on December 6, 2025, attributed it to a technical glitch in Cloudflare during a global outage, and said service had been restored. That historical notice does not confirm a current outage. If you can open the app but an order remains pending, check its exact status and price conditions before taking further action.
What Groww has officially acknowledged
In a filing dated December 6, 2025, Billionbrains Garage Ventures Limited, Groww’s parent company, told the BSE and NSE that its online platform had been briefly inaccessible because of a technical glitch in a Cloudflare service during a global outage. The filing described the interruption as lasting “a few minutes” and said service was restored. Roshan Dave, the company’s Company Secretary and Compliance Officer, wrote: “Our online platform has since been fully restored, and all services are operating normally.” Read the December 6, 2025 filing.
This statement describes that specific incident; it is not confirmation of a live outage or a guarantee of present uptime. Groww’s investor-relations announcements index, retrieved October 4, 2026, displayed filings through September 24, 2026, but the index entry alone does not establish whether a newer notice about a similar issue exists.
First determine whether the app or just an order is affected
| What you see | What it may indicate | What to check |
|---|---|---|
| You cannot open or use Groww | An access or platform problem; the December 2025 incident is historical and does not diagnose a current failure. | Check Groww’s current communications and contact its support team. |
| The app works, but a particular order remains pending or unfilled | An order-level issue, such as a trigger condition not being met or insufficient trading activity at the order’s price. | Open the order details, note the order ID and exact status, and compare the applicable trigger or limit price with the market price. |
Do not submit the same order again until you have checked the order book and status. The available Groww guidance does not establish that duplicate submissions are safe.
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Why an order may not execute
Groww’s help article says an order can remain open if its trigger price does not match the market price. It also notes that even after an order is triggered, low trading volume or high price fluctuations can prevent execution. These are possible explanations, not a diagnosis for every unfilled order. Groww: Why has my order not executed?
- Trigger price: For an order that depends on a trigger, check whether the relevant market price reached the trigger condition.
- Limit price: A limit order sets the price at which you are willing to buy or sell. If the market does not reach an acceptable price, the order may not fill immediately.
- Trading volume and volatility: Groww identifies low volume and high price fluctuations as factors that can leave an order open, even after triggering.
What the order status means
Groww’s API reference distinguishes acknowledgement from execution. An acknowledged order is not necessarily filled. The status shown for your order helps identify whether it is still being processed, waiting for a trigger, rejected, failed, or executed. See Groww’s API status and order-type reference.
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| Status | Meaning in the Groww API reference |
|---|---|
| NEW | Newly created and pending further processing. |
| ACKED | Acknowledged by the system; this does not mean the order was executed. |
| TRIGGER_PENDING | Waiting for a trigger event. |
| APPROVED | Approved and ready for execution. |
| REJECTED | Rejected. |
| FAILED | Failed. |
| EXECUTED | Executed. |
| DELIVERY_AWAITED | Delivery awaited. |
| CANCELLED | Cancelled. |
| CANCELLATION_REQUESTED | A cancellation has been requested. |
| MODIFICATION_REQUESTED | A modification has been requested. |
| COMPLETED | Completed. |
How order types affect price and execution
| Order type | What it specifies | What it does not guarantee |
|---|---|---|
| LIMIT | An exact price, giving you price control. | An immediate fill; the order may remain unfilled if the market does not meet its price conditions. |
| MARKET | Execution at the best available price. | A guaranteed price. Groww’s API reference does not promise a fill under every circumstance. |
| SL / SL_M | Stop-loss order types. | A guaranteed execution; the reference does not make that promise. |
Changing an order to market does not guarantee execution at a particular price. Review the order type and its risks rather than treating a different order type as a sure fix.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What to do next
- If Groww is inaccessible: Check Groww’s current official communications and contact support. The December 6, 2025 Cloudflare filing only explains that earlier interruption.
- If the app works but an order is open: Open the order details, record the order ID and status, then compare the relevant trigger or limit price with the market price.
- If the order is rejected or failed: Note the displayed status and any reason shown in the app, then contact Groww support if the explanation is unclear.
- Before placing another order: Confirm the first order’s current state in the order book to avoid unintentionally creating a duplicate.
These checks can help distinguish an access problem from an unfilled order, but they cannot establish the cause of every individual incident or guarantee a resolution time or fill.
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