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Exostar Introduces Remote Identity Proofing Offering With Experian (2013 Announcement)

Exostar’s 2013 announcement introduced two remote identity-proofing routes—Experian Precise ID questions and live video verification—and described a nearly 50,000-person worldwide partner deployment.
From TheFinanceBase Team4 min to read
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Exostar announced on September 10, 2013 that it was adding remote identity proofing to its identity and access-management services through two routes: online knowledge-based verification using Experian Precise ID and live video-based verification. Exostar said the deployment was intended for a customer’s partner community of nearly 50,000 people worldwide, although the customer was not identified.

What Exostar announced

The announcement, published September 11, 2013, targeted organizations managing large or geographically dispersed employee, partner and third-party communities. Exostar presented remote proofing as a way to simplify vetting and credentialing, reduce the cost of authenticating remote users, support organizational growth and encourage stronger authentication.

Those benefits were Exostar’s stated rationale, not independently measured results. The release did not include an outcome study, performance benchmark or independent validation of the claimed savings.

The two identity-proofing methods

Route How it worked in the 2013 description What it was intended to do
Online knowledge-based verification An applicant answered questions generated from credit-related information held by Experian through its Precise ID platform. Allow remote applicants to complete identity vetting without an agent session.
Live video-based verification An applicant completed a verification session with a live agent over video. Provide an assisted alternative when an online knowledge-based route was unsuitable or unsuccessful.

The launch release did not set out universal geographic limits, appointment hours, attempt limits or turnaround times for either method. Details published later for a specific customer must not be treated as rules for every Exostar deployment.

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The deployment Exostar identified

Exostar said it was deploying the remote option to validate identities and issue credentials for a customer whose partner community numbered nearly 50,000 people worldwide. The announcement did not name that customer, explain how many people had completed proofing or independently verify the population figure. “Nearly 50,000” is therefore a company-reported deployment scale, not a measured result.

Assurance language in the 2013 release

Exostar’s 2013 announcement said Experian Precise ID had Federal Identity, Credential, and Access Management (FICAM) recognition at Assurance Level 3. It also said Exostar’s identity and access-management suite aligned with NIST assurance levels 1 through 4 and that its identity-proofing portfolio met NIST Level 2 through Level 4 requirements.

These statements describe claims made in that historical release. They should not be read as current certification claims for a later Exostar product or service without separate, up-to-date documentation.

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What later Exostar materials add

ProviderPass and healthcare use

Exostar’s later ProviderPass materials describe self-service remote proofing and live-agent webcam sessions in an electronic prescribing of controlled substances (EPCS) service for electronic health-record and electronic medical-record vendors. That service combines identity assurance with two-factor authentication and public-key-infrastructure digital signatures. It is a later healthcare example, not evidence that the 2013 launch was limited to healthcare or EPCS.

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MyExostar’s FAQ later described both ProviderPass proofing methods as meeting Identity Assurance Level 2 (IAL2) and listed hardware-token and mobile-app authentication options. These are vendor descriptions that may change over time.

Customer-specific workflow published for SAIC

Later SAIC guidance provides a more detailed example of how Exostar’s services could operate:

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  • Experian self-service proofing was limited to U.S. applicants and required a passport or driver’s license.
  • Depending on the result, an applicant could pass, receive an activation code by postal mail after additional processing or be routed to live video proofing.
  • For live proofing, the applicant presented valid government-issued photo identification to an Exostar agent through a webcam or smartphone.

A separate SAIC service page listed the Experian knowledge-based route as available to U.S. applicants 24 hours a day, taking approximately 5–10 minutes and allowing three attempts. It listed webcam proofing as available worldwide 12 hours a day, five days a week, with approximately 70 appointments per day, typically on the next day, and a two-attempt maximum. Those figures are customer-specific service-page statements, not universal Exostar guarantees.

2024 availability update

Exostar’s January 15, 2024 update listing said the company had expanded on-demand remote identity-proofing availability to provide more flexibility. The listing did not provide the full announcement or quantify the expansion, so its scope cannot be stated more precisely.

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Do not confuse the launch with Experian’s later CrossCore announcement

Experian’s February 2019 announcement concerned a separate CrossCore document-verification solution. Experian said Kantara recognized that solution as conformant with NIST SP 800-63-3 Identity Assurance Level 2. The described system integrated Acuant AssureID and Precise ID and used photo-based government identification, machine learning and facial recognition.

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That later CrossCore description should not be conflated with the 2013 Exostar announcement or used as proof of the exact 2013 offering’s current status.

Why the announcement mattered for distributed business communities

Remote identity proofing addresses a practical onboarding problem: an organization may need to issue credentials to people who are not near an office or registration desk. The online route emphasizes speed and self-service when an applicant can answer credit-history questions. Live video adds an agent and visual document review, which can provide an assisted path when automated questioning does not resolve an identity.

In the 2013 announcement, Exostar and Experian framed the approach for highly regulated and geographically dispersed communities, including sectors such as aerospace and defense and life sciences. Those statements represent the companies’ positioning, not an independent assessment of effectiveness.

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What the announcement does—and does not—establish

  • Established: Exostar announced the capability on September 10, 2013, with online Experian Precise ID questioning and live video verification.
  • Established: Exostar said a customer deployment served a partner community of nearly 50,000 people worldwide.
  • Not established: The customer’s identity, completion rate, fraud-detection rate, cost savings, processing accuracy or independently measured user outcomes.
  • Not established: That later IAL2 descriptions, operating hours or attempt limits applied to every 2013 deployment.
  • Not established: That the later CrossCore document-verification recognition applied to the precise 2013 Exostar offering.

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