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Yes, but only on an eligible plan: TELUS says its 5G+ Complete Explore plan includes data, talk and text in Canada and 68 international destinations at no additional charge while travelling in those destinations. It is not a roaming benefit on every TELUS plan, and “included” does not mean every call or use is covered. Check your account and the destination’s current status before you travel.
Which TELUS plan includes roaming in 68 destinations?
The benefit is attached to TELUS’s 5G+ Complete Explore plan. TELUS describes data, talk and text in Canada and 68 international destinations as included at no additional cost when travelling in those destinations. The offer is conditional on having an eligible plan; it is not a general feature of all TELUS plans. TELUS’s plan page presents the current offer, but does not establish a universal monthly price or guarantee that every customer can sign up.
Treat “68 destinations” as TELUS’s current count, not a permanent promise or a count of 68 countries. Its list includes destinations and territories, and TELUS says eligibility can change. Check the current travel information for the exact place you are visiting.
What does “included” roaming cover?
The included benefit has limits. TELUS says calls must be to or from Canadian numbers or numbers in the included destinations. Calls to numbers outside that group may incur standard pay-per-use charges. Roaming outside the included destinations may also be charged, and premium texts are excluded. Certain calls have exceptions under the plan’s terms, so check the current fine print if your usage depends on a particular type of call.
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The 68-destination headline does not, by itself, establish that data is unlimited at full speed or free of thresholds and other usage conditions. Review the exact terms for your account rather than inferring those details from the word “unlimited.”
Where can you use the benefit?
TELUS groups the destinations across the United States, Mexico and the Caribbean, Central and South America, Europe, Asia and the Middle East, and Oceania. The list includes territories and regions as well as countries. Because TELUS may change which destinations qualify, use its current destination list to verify your particular destination before departure; a broad regional label is not enough to confirm coverage.
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How to confirm your plan and destination before travelling
- Check your plan: In the My TELUS app, open Plans & Devices. On the TELUS website, go to Mobility Plans & Devices. Confirm that your account shows 5G+ Complete Explore and review its current terms. TELUS describes these account paths in its travel information.
- Check the destination: Find the exact country or territory in TELUS’s current travel list. Do not assume that a nearby country or a similarly named territory is included.
- Check the use you expect: Confirm the call-number restrictions, text exclusions and any data conditions in your plan’s current fine print.
- Resolve conflicting messages before departure: If My TELUS’s travel tool appears to show a charge despite your plan and destination appearing eligible, verify the plan details in your account and contact TELUS for clarification. The travel tool can be confusing; the account terms and current official destination list are the better basis for checking eligibility.
How this differs from TELUS Easy Roam
Easy Roam is a separate option, not another name for the Explore plan’s included roaming. TELUS describes Easy Roam as allowing eligible customers to use data from their existing plan, with unlimited talk and text in covered travel destinations, for a daily fee. TELUS also lists travel passes. Daily charges, pass prices, coverage and terms can change, so check the current Easy Roam and travel-pass details if your destination is not included with your plan.
For a destination outside the Explore plan’s included list, TELUS says roaming may be billed at standard pay-per-use rates. Confirm the applicable charge or available pass before using your phone there; do not assume the 68-destination benefit extends worldwide.
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