Charles Schwab said an issue that affected the availability of some account information online and in its mobile app on September 28, 2026, had been resolved. Customers also reported problems accessing thinkorswim, but the available reporting does not establish that every Schwab service was down or explain what caused the disruption.
What happened on September 28
ThinkAdvisor reported login and account-information problems on Monday, September 28, 2026. Schwab’s statement, quoted by the publication, described the issue narrowly: “An earlier issue affecting the availability of some account information online and on our mobile app has been resolved. We apologize for the inconvenience and appreciate our clients’ patience while we worked to restore normal service.” Read the statement as reported by ThinkAdvisor.
Customers also reported problems involving thinkorswim. Reports described different experiences: some users said they could not log in or place trades, while others said they could access some services. These accounts illustrate uneven access; they do not show what all Schwab clients experienced. ThinkAdvisor’s incident coverage.
How many people were affected?
ThinkAdvisor cited Downdetector figures showing nearly 1,200 reports for thinkorswim around 9:50 a.m. Eastern and more than 5,000 reports for Schwab shortly afterward on September 28. Those are reports submitted to an outage-monitoring service, not a verified count of affected customers. Downdetector figures reported by ThinkAdvisor.
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The available incident reporting does not establish the exact number of clients affected, financial losses, compensation, or any regulatory inquiry.
Why was Schwab unavailable?
Schwab said the issue affecting some account information online and in its mobile app was resolved, but did not identify a technical cause. The reports do not establish whether a particular system, vendor, cyberattack, or other factor was responsible. General risks described in Schwab’s annual report—including capacity constraints, software flaws, cyberattacks, service-provider issues, and outages—are not evidence that any one of them caused this incident. ThinkAdvisor’s coverage; Schwab’s 2025 annual report.
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What to do if you cannot access your Schwab account
Schwab’s system-unavailability guidance names Schwab by Phone, TeleBroker, and local branches as alternative contact routes when online systems are unavailable. It also cautions that being unable to execute an online trade can pose portfolio risks: execution may be delayed or differ from the last quote seen. Schwab’s system-unavailability guidance.
Schwab says its business continuity program is reviewed, updated, and tested, with plans for restoring service after technology disruptions. The company also cautions that contingency planning cannot eliminate every interruption or prevent access from being temporarily impeded. Schwab’s business continuity information.
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