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Possibly, but it is not guaranteed. For games and software, Steam’s standard refund offer requires a request within 14 days of purchase and less than two hours of playtime. If you have played more than two hours, you are outside that standard condition—but Steam says you can still submit a request for review. Use Steam Support and treat approval as discretionary, not automatic.
What changes after you pass two hours?
| Situation | What Steam’s policy says |
|---|---|
| Within 14 days and under two hours of playtime | Meets the standard refund conditions for games and software applications. |
| More than two hours of playtime, or outside the 14-day window | Outside the standard conditions, but you may still submit a request and Steam says it will review it. Approval is not promised. |
Steam’s policy states: “Even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.” The policy does not publish an approval rate or identify a guaranteed set of factors for out-of-rule decisions. Explain your situation accurately; no particular wording guarantees a refund. Read Steam’s refund policy.
How to submit a request
- Go to Steam Support and sign in to the account that made the purchase.
- Choose the purchase in the support flow and select the refund or purchase-assistance option offered for it.
- Submit the request with an accurate explanation of why you are seeking a refund. If you have passed two hours, understand that the request is outside Steam’s standard condition and may be declined.
Steam says an approved refund is issued within a week. Depending on whether the original payment method supports refunds, the money goes back to that method or to Steam Wallet funds; if Steam cannot refund the original method, it credits the Wallet.
Check the rule for your purchase type
The two-hour game rule is not a universal Steam refund rule. Other purchase categories have separate time limits, usage tests, and request requirements:
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#1 Best Overall
Handheld Game for Kids -Preloaded 220 Retro Video Games, Portable Gaming Player with Rechargeable Battery 3.0" LCD Screen, Mini Arcade Electronic Toy Gifts for Boys Girls (Blue)
- Kids Friendly Design: This P30S handheld game console is specially designed for kids. It has a stylish arcade - like appearance. The body fits a child's hand, and the game settings also cater to kids psychology, thus being very attractive.
- Excellent Gaming Experience: Equipped with a 3.0 - inch high - definition screen and excellent speaker sound, it provides an excellent visual and auditory experience for video games. This handheld game console is small and lightweight, convenient for kids to use and carry. Its ergonomic design ensures a comfortable grip, allowing children to fully enjoy the games.
- Rich Collection of Classic Games: This retro handheld game console contains 220 interesting kids video games, including various types such as entertainment, sports, and adventure games, just like those found in many retro game consoles. While playing these games, kids can cultivate skills such as hand - eye coordination, thinking, and problem - solving.
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- Absolutely Surprising Gift: Our handheld game toy is a surprising gift for kids, teenagers, and even adults. It is the best gift for birthdays, Christmas, Halloween, and Thanksgiving. Customer satisfaction is our top priority. Our customer support team will serve you wholeheartedly.
| Purchase type | Relevant policy distinction |
|---|---|
| DLC | Generally request within 14 days, with less than two hours of play in the base game since the DLC purchase. The DLC must not have been consumed, modified, or transferred. Some third-party DLC is marked nonrefundable before purchase. |
| In-game purchases | For Valve-developed games, request within 48 hours if the item has not been consumed, modified, or transferred. For non-Valve games, the developer must opt in to refunds; otherwise, purchases are not refundable through Steam. |
| Pre-release purchases | The 14-day period starts on the game’s release day. Early Access and Advanced Access playtime counts toward the two-hour limit; beta testing is excluded from that playtime rule. |
| Steam Wallet funds | Funds bought on Steam may be refundable within 14 days if none have been used. Valve says it cannot refund purchases made outside Steam, such as third-party Wallet cards. |
| Renewable subscriptions | If unused during the billing cycle, request within 48 hours of the initial purchase or automatic renewal. Playing included games or using benefits counts as use. Cancelling stops automatic renewal, but access continues through the current billing cycle. |
| Bundles | A full bundle refund may be possible if no item was transferred and combined usage is under two hours. |
| Gifts | An unredeemed gift can be requested within the standard 14-day/two-hour window. For a redeemed gift, the recipient must initiate the request under the same conditions; the refund goes to the original purchaser. |
| VAC-banned games and video | A VAC ban removes the right to refund that game. Steam generally does not refund video content unless it is bundled with other refundable content. |
Local consumer rights may also apply
Steam notes that customers in some jurisdictions may have additional rights when a game is faulty. The standard Steam policy does not, by itself, establish what legal rights apply to you; those depend on your location and circumstances.
Quick Recap
SaleBestseller No. 2
Bestseller No. 3
Rank #4
Sale
Super Mario Galaxy™ + Super Mario Galaxy™ 2
- Journey through space in two Super Mario adventures, now improved for the Nintendo Switch system!
- Travel the stars with enhanced resolution, improved UI, and additional content
- Learn more about the Lumas from additional Storybook chapters, groove to a bit of additional music
- Get additional Health and fall recovery in Assist Mode
- Join Rosalina and the Lumas to restore the Comet Observatory and rescue Princess Peach in Super Mario Galaxy.
Rank #3
My Arcade Atari Game Station Pro: Retro Video Game Console with 200+ Games, Wireless Joysticks, RGB LED Lights
- Officially licensed Atari titles. Titles include Asteroids, Centipede, Millipede, Breakout, Missile Command, Crystal Castles and many more. Game save options.
- Packed with over 200 built-in Atari games + bonus titles. Pac-Man & Galaga not included. Full Game list listed below.
- Includes Atari console, games instructions, 2 wireless joysticks, USB power cable, HDMI cable, and user manual. System connects directly to TV.
- Includes two 2.4 GHz wireless joysticks, inspired by the original Atari joysticks, include paddles for paddle games like Breakout, Warlords and many more.
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Rank #2
Sale
Nex Playground - The Active Play System for Kids & Families Where Indoor Physical Activity Meets Interactive Family Fun and is Great for Gaming Nights, Parties and Playdates
- 5 GAMES INCLUDED. UNLOCK MORE WITH PLAY PASS. Playground comes with Fruit Ninja, Starri, Whac-a-Mole, Go Keeper, and Party Fowl. A separate purchase of a 3-Month ($49) or 12-Month Play Pass ($89) is required to access the full catalog of games and get new games each month, including Barbie, Teenage Mutant Ninja Turtles, How to Train Your Dragon, Peppa Pig, Care Bears, Elmo, Miraculous Ladybug, Gabby's Dollhouse, Kung Fu Panda and more.
- GET MOVING WITH ACTIVE FAMILY FUN. Nex Playground is a new kind of video game console that gets your family moving. It easily connects to your TV, transforming your living room into an active play space. Within minutes, your family will be playing Fruit Ninja, Whac-a-Mole and more. Using a built-in camera to track motion and natural body movements, anyone in the family can jump right in.
- JUST USE YOUR BODY TO PLAY. Play naturally just by moving your body. Playground uses the magic of AI to follow your movements using the built-in wide-angle camera. No controllers or clunky trackers! Up to 4 players can play at the same time, so everyone can get moving together.
- GAMES YOU'LL LOVE MOVING TO. Playground is packed with interactive motion games, turning your living room into an arcade, theme park, gym, and more. There is something for everyone. It is perfect for indoor family game night, after school activities, or a playdate with friends.
- EASY SET UP. Playground connects to your TV or projector with a simple HDMI connection and gets everyone in on the fun. It's small and sits elegantly on any console or mantle, and can easily fit in a backpack for playdates and more. From ages 5 and up—Playground is the life of every party.
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