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Bed Bath & Beyond’s October 2022 Employee Phishing Incident: What Was Reported

An October 2022 phishing scam reportedly gave an attacker access to data available to a Bed Bath & Beyond employee. The company said it had no reason to believe sensitive or personally identifiable information was accessed while its investigation continued.
From TheFinanceBase Team2 min to read
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Bed Bath & Beyond reported in November 2022 that an employee had been targeted in a phishing scam the month before, leading to unauthorized access to company data. The company said it had no reason at that time to believe sensitive or personally identifiable information was accessed, but the investigation was ongoing. The available report does not establish the investigation’s eventual findings.

What happened in the 2022 incident?

SecurityWeek reported on November 1, 2022, that Bed Bath & Beyond became aware of unauthorized access to company data after an employee was targeted in a phishing scam in October. The attacker reportedly accessed data on the employee’s hard drive and shared drives available to that employee. The report said few details had been disclosed while the company investigated. SecurityWeek’s November 1, 2022 report

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Was personal or sensitive information accessed?

At the time of the report, Bed Bath & Beyond said there was no reason to believe sensitive or personally identifiable information had been accessed. Its statement was: “At this time the Company has no reason to believe that any such sensitive or personally identifiable information was accessed or that this event would be likely to have a material impact on the Company.”

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That was the company’s assessment during an ongoing investigation, not confirmation of the investigation’s final outcome. The contemporaneous report does not establish whether later findings changed or confirmed that assessment.

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Was this the same as Bed Bath & Beyond’s 2019 account incident?

No. The 2019 event was a separate customer-account incident involving a third party using email and password information obtained outside Bed Bath & Beyond and Buy Buy Baby. In its notice, the company dated the account access to September 4–27, 2019, and said a limited number of accounts were affected. It said payment cards had not been compromised, though security challenge questions and answers might have been visible. Bed Bath & Beyond’s October 29, 2019 notice, hosted by the California Department of Justice

The 2019 notice advised affected customers to reset their passwords and security answers and avoid reusing old passwords. Those details concern the earlier credential-reuse incident; they do not describe the 2022 employee phishing event.

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What should customers take away?

The 2022 report described access to company data through an employee’s devices and shared-drive permissions. It did not report that customer personal information was exposed, and the company said at the time it had no reason to believe sensitive or personally identifiable information had been accessed. Because the investigation’s ultimate findings are not established in the contemporaneous report, it would be inaccurate to treat that statement as a definitive final determination—or to claim that customer information was exposed.

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