Amazon Prime customers in the United States who qualify for the FTC settlement do not need to submit a claim under the current process: refunds are being sent automatically. The earlier $51 cap has been replaced by a maximum total payment of $200 per eligible customer, but the amount depends on eligibility and the settlement’s payment phases. The FTC says eligible customers should receive refunds by April 2027.
Do you need to file a claim to get an Amazon Prime settlement refund?
No. Under the revised automatic process, eligible customers do not need to file a claim, respond to a notice, or complete a form. Amazon is continuing to send refunds by mailed check, PayPal, or Venmo. The earlier claims phase closed on July 27, 2026; that deadline is historical, not a deadline you can meet now. See the FTC refund page for current guidance.
| # | Preview | Product | Price | |
|---|---|---|---|---|
| 1 |
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Amazon eGift Card - Amazon Logo | $50.00 | Buy on Amazon |
| 2 |
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Amazon eGift Card - Happy Birthday | $50.00 | Buy on Amazon |
| 3 |
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Amazon eGift Card - Birthday Wishes | $50.00 | Buy on Amazon |
| 4 |
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Amazon Physical Gift Card in a Gift Box - Better than Gold - Black | $50.00 | Buy on Amazon |
| 5 |
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Amazon Physical Gift Card in a Mini Envelope - Candlelight Celebration | $50.00 | Buy on Amazon |
Who qualifies for an automatic payment?
The FTC’s current summary says a customer must meet all three conditions below:
- Be an Amazon Prime customer in the United States.
- Have enrolled through a challenged enrollment flow, or have tried and failed to cancel through the online cancellation flow, between June 23, 2019 and June 23, 2025.
- Have used no more than 20 Prime benefits in any 12-month period following enrollment.
The FTC identifies four challenged enrollment flows: the universal Prime decision page, shipping selection page, single-page checkout, and Prime Video enrollment flow. Prime Music and Prime Video products provided free to Prime subscribers are examples of Prime benefits. The public criteria cannot establish whether a particular Amazon account qualifies; the settlement administrator can help with individual eligibility and payment questions.
#1 Best Overall
- Amazon.com Gift Cards never expire and carry no fees.
- Multiple gift card designs and denominations to choose from.
- Redeemable towards millions of items store-wide at Amazon.com or certain affiliated websites.
- Available for immediate delivery. Gift cards sent by email can be scheduled up to a year in advance.
- No returns and no refunds on Gift Cards.
How much could you receive?
The revised order permits a maximum total payment of $200 per eligible customer. That is a cap, not a guaranteed payment amount. The earlier phase capped payments at $51. Under the revised distribution, prior recipients may be eligible for an additional payment of up to $149, depending on the plan and how much in accepted payments has been distributed. The FTC reported that Amazon had issued more than $845 million in refunds by September 2026.
When will payments arrive, and how long do you have to accept one?
The FTC says eligible customers should receive refunds by April 2027. For customers in the expanded group who used between 11 and 20 Prime benefits in a 12-month period, automatic payments were set to start October 1, 2026. For people who already received an earlier payment, a supplemental round of up to $149 is conditional: if accepted payments have not reached the stated threshold by February 2027, the next round is to start by April 2027. No prior recipient is guaranteed exactly $149.
Rank #2
- Amazon.com Gift Cards never expire and carry no fees.
- Multiple gift card designs and denominations to choose from.
- Redeemable towards millions of items store-wide at Amazon.com or certain affiliated websites.
- Available for immediate delivery. Gift cards sent by email can be scheduled up to a year in advance.
- No returns and no refunds on Gift Cards.
Payments are sent by mailed check, PayPal, or Venmo. Once issued, a payment expires after 60 days, so follow the acceptance instructions promptly.
How can you check your payment or ask about eligibility?
For account-specific questions, contact the settlement administrator using the details published by the FTC. Amazon, not the FTC, manages the refund process.
Rank #3
- Amazon.com Gift Cards never expire and carry no fees.
- Multiple gift card designs and denominations to choose from.
- Redeemable towards millions of items store-wide at Amazon.com or certain affiliated websites.
- Available for immediate delivery. Gift cards sent by email can be scheduled up to a year in advance.
- No returns and no refunds on Gift Cards.
- Email: [email protected]
- Phone: 1-888-999-8094
- Website: SubscriptionMembershipSettlement.com
Use these published contacts rather than phone numbers or links in an unexpected message.
How to avoid refund scams
The FTC says it is not contacting people about these refunds, and nobody from Amazon will ask you to pay money to receive one. Be wary of anyone offering special access or a guaranteed refund for a fee, and do not share personal information in response to an unsolicited refund message.
Rank #4
- Gift Card is redeemable towards millions of items storewide at Amazon.com
- Gift Card has no fees and no expiration date
- Gift Card is nested inside a specialty gift box
- Free One-Day Shipping (where available)
- Scan and redeem any Gift Card with a mobile or tablet device via the Amazon App
Why is Amazon making these payments?
In September 2025, the FTC announced a $2.5 billion settlement resolving allegations that Amazon enrolled consumers in Prime without consent and made cancellation difficult. The settlement allocated $1.5 billion for consumer refunds and $1 billion as a civil penalty. It also required changes to enrollment disclosures, a clear way to decline Prime, and an easier cancellation process. The conduct was resolved through the settlement; consumers do not need to prove the allegations themselves to receive an automatic payment if they meet the eligibility criteria. See the FTC’s 2025 settlement announcement and its September 2026 announcement of the revised order.
Quick Recap
Best Value
- Gift Card is redeemable towards millions of items storewide at Amazon.com
- Gift Card has no fees and no expiration date
- Gift Card is affixed inside a mini envelope
- Free One-Day Shipping (where available)
- Scan and redeem any Gift Card with a mobile or tablet device via the Amazon App
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
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