NuInvest’s investment service is now integrated into the Nubank app. If your investments are missing, use Nubank’s official support channels to check your account; public reports document individual access problems, not a confirmed widespread issue.
Where to find NuInvest investments now
Nubank announced on April 9, 2024, that it would consolidate its investment solutions in the Nubank app. The company said existing Nubank customers’ portfolios would synchronize automatically by May 7, without transferring assets. Customers who only used NuInvest were told to download the Nubank app and create an account. NuInvest’s current homepage also describes the investment service as integrated into the Nubank app. Nubank’s announcement and the NuInvest homepage explain the change.
Those dates describe the announced migration plan; they do not confirm the status of any specific account. After May 6, 2024, Nubank said the NuInvest app would no longer support purchases or asset monitoring, while withdrawals and transfers would remain available there.
What public reports say about access problems
One complaint about missing investment information
A consumer complaint published January 20, 2025, described difficulty accessing portfolio investment information after migration. The customer said they had tried updating the app, clearing its cache, and reinstalling it. Nubank replied on January 27, describing the integration as gradual and saying communications had been sent in advance. This is one customer’s account, not a measure of how often the problem occurs. Read the complaint and reply.
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A separate, dated app instability notice
A NuCommunity post on February 7, 2026, reported app instability, said the issue had been identified, and later marked it resolved at 17:00 that day. The post also warned that support responses could take longer because of increased request volume. It documents one incident on that date, not a continuing outage. See the NuCommunity post.
These reports do not establish how many customers have experienced migration-related access problems, whether most users are affected, or whether a particular account is currently impacted. If you cannot see an investment, contact Nubank for an account-specific check rather than assuming the app incident described in a public post explains your case.
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How to get help with a missing investment
- Contact customer service about the active issue. NuInvest lists chat through the Nubank app, as well as phone support: 4020 0185 for capitals and metropolitan regions, or 0800 591 2117 elsewhere. Listed hours are Monday through Friday, 9 a.m. to 6 p.m. Check the NuInvest Atendimento page for current details.
- Ask for an account-specific review. Explain that you cannot see your investment information in the Nubank app and describe when you noticed the issue. The public complaint shows that app updates, cache clearing, and reinstallation were attempted by one customer, but it does not establish that those steps resolve missing investments generally.
- Escalate a previous support response if it did not resolve the case. NuInvest’s ombudsman is a separate route for reviewing a prior support solution. It lists 0800 887 0463 and an email contact on its Ouvidoria page. The page says to provide enough detail for review and gives a response period of up to 10 business days after receipt. Listed hours are 9 a.m. to 6 p.m. on São Paulo business days.
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