Use user-generated content (UGC) when it serves a clear campaign goal, reflects a real customer or creator experience, and you have permission to use it in the way you plan. Before reposting or promoting a post, confirm the rights, preserve its meaning, disclose any material relationship, follow the platform’s branded-content rules, and measure results against a defined objective.
What counts as user-generated content?
UGC is content made by customers or creators rather than produced as a brand asset. It can include customer photos, reviews, testimonials, and creator videos. A person’s public post may be a useful candidate, but visibility is not permission: crediting the creator does not, by itself, authorize a repost or advertisement.
Choose content for its fit with your audience and campaign—not because it is UGC. The official guidance cited here does not establish that UGC inherently outperforms brand-created content.
Set the goal before choosing content
Pick one primary outcome, such as awareness, product education, community participation, lead generation, or sales. Then choose a metric that reflects that outcome. This makes it possible to assess whether a particular format helped with the intended objective rather than treating likes or views as proof of business impact.
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Compare content options against the campaign
A customer photo, review, creator video, and brand-produced asset each have different practical considerations. Use these criteria to decide which to pursue; they are not performance rankings.
| Content option | What to check |
|---|---|
| Customer photo | Confirm permission for the intended channels and uses; check identifiable people, visible brands, and other third-party material. |
| Review or testimonial | Keep it genuine and representative. Do not fabricate it, imply a reviewer used a product when they did not, or manipulate its presentation to distort what customers think. |
| Creator video | Confirm rights to the video and any third-party elements, disclose material connections, and check whether paid promotion is authorized. |
| Brand-produced asset | Assess whether it serves the same campaign goal and audience. The cited guidance provides no comparative performance result against UGC. |
Across all formats, consider rights clarity, authenticity and audience fit, production effort, relevance to the goal, disclosure needs, and permission for paid amplification.
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Get permission for the exact planned use
Meta’s Instagram and Threads copyright guidance recommends posting content you created yourself and explains that permission or a license may provide a route to using someone else’s work. Giving credit, buying or downloading a file, editing it, or seeing others share it does not automatically make reuse lawful. Copyright exceptions and licensing rules vary by jurisdiction and circumstances.
Ask the creator or other rights holder for written authorization, and keep a record of the response. Identify the specific content and clarify whether permission covers:
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- Organic reposts, paid advertising, or both.
- Platforms and channels, including cross-posting.
- Cropping, editing, captions, or other changes.
- Territory and duration.
Also check for background music, artwork, visible third-party brands, and identifiable people. The person who posted a video may not control every element in it. For significant paid campaigns or broad distribution, qualified counsel can review the permission language; this practical workflow is not legal advice or a ruling on the rights in a specific post.
Keep endorsements and reviews honest
For U.S.-facing endorsements, a material connection—such as payment, a free or discounted product, employment, or another perk—can require disclosure. The disclosure should be clear, conspicuous, easy to understand, and close to the endorsement. FTC staff guidance gives the example “Thanks to Acme brand for the free product.” Use plain wording that accurately describes the relationship; vague terms such as “collab,” “thanks,” or a brand tag alone may not tell viewers what they need to know.
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Make the disclosure fit the format. Put it in the video itself for video endorsements. For an image endorsement, consider whether viewers need the disclosure visible on the image to notice it alongside the endorsement. A platform disclosure tool is not automatically sufficient on its own, according to the FTC’s social media disclosure guidance and its endorsement Q&A. Brands and endorsers remain responsible for an effective disclosure.
Keep reviews genuine. Do not create fake reviews, misstate whether reviewers used a product, or selectively alter or present feedback in a way that misleads consumers about what customers think. The FTC endorsement and review guidance reflects its 2023 revision, and the FTC’s rule on consumer reviews and testimonials addresses fake and false reviews and testimonials, including practices involving incentives.
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Check Meta’s branded-content and promotion controls
Meta defines branded content as creator or publisher content that features or is influenced by a business partner in exchange for value. Its paid partnership label guidance says the label is required under its policy and includes gifted products among its examples. A label does not replace any disclosure required to make a material connection clear to the audience.
If you want to promote a creator’s existing Reel, Meta’s Reels advertising guidance describes promotion through partner content. If the creator has not enabled business partners to promote the Reel, they may receive a request to grant permission. Check the current settings, eligibility, and authorization before launch; platform interfaces and rules can change. These examples concern Meta’s Instagram and Facebook tools and should not be assumed to describe TikTok, YouTube, or other platforms.
Use this campaign workflow
- Choose an outcome. Decide whether the campaign is for awareness, product education, community participation, lead generation, or sales, then select one primary metric.
- Find or invite content. Identify relevant customer posts or invite authentic submissions without pressuring people to provide positive reviews.
- Check authenticity and fit. Confirm that the creator is real, the content reflects a genuine experience, and using it would not change its meaning.
- Secure and record permission. Specify the content and whether the authorization covers organic use, paid promotion, editing, and each channel.
- Review third-party rights. Check music, artwork, visible brands, and identifiable people for separate rights or permissions.
- Add an appropriate disclosure. If the creator has a material relationship with the brand, make the disclosure clear and close to the endorsement.
- Apply platform controls. Use relevant branded-content labels and obtain promotion permissions; check platform requirements again before launch.
- Measure against the goal. Review the chosen metric and use the results to decide whether to continue or adapt the format.
This sequence is a practical way to apply the cited permission, disclosure, and review-integrity guidance; it is not a prescribed workflow from any one regulator or platform.
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