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The Federal Trade Commission sued Uber in April 2025, alleging that the company enrolled and charged some customers for Uber One without consent, overstated savings and made the subscription difficult to cancel. The case remains pending in federal court; the allegations have not been decided on their merits.
What the FTC says Uber did
The FTC’s April 2025 complaint focused on Uber One, a paid subscription—not Uber rides or cancellations of driver trips. The agency alleged that Uber charged some consumers without their consent, failed to deliver promised savings and made cancellation difficult despite advertising that customers could “cancel anytime.” The FTC’s announcement described several specific claims:
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- Advertisements promoted monthly savings without accounting for the subscription’s cost.
- Some consumers were allegedly charged before a free trial ended.
- Cancellation could allegedly take as many as 23 screens and 32 actions.
- Some customers were allegedly directed to support without being given a way to contact it; others reportedly faced another charge while waiting for assistance.
The FTC said the alleged conduct violated Section 5 of the FTC Act and the Restore Online Shoppers’ Confidence Act (ROSCA). The agency describes ROSCA as requiring clear disclosure of service terms, consumer consent before charges and a simple way to stop recurring payments.
How the case has developed
The FTC’s case page lists the lawsuit as pending in the U.S. District Court for the Northern District of California, case 3:25-cv-03477. It records a second amended complaint filed May 4, 2026. A pending case means the court has not issued a final decision on the merits in the sources reviewed. The FTC case page provides the current procedural status.
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In December 2025, the FTC said 21 states and the District of Columbia had joined an amended complaint. The agency said that pleading added allegations about promised savings and $0 delivery fees, enrollment and charges without consent, and requests for civil penalties under ROSCA and state laws. The FTC’s December announcement describes the additions.
The second amended complaint says Uber’s internal testing found that 15% of consumers trying to cancel were willing to keep Uber One when offered a $1 price. That is a figure attributed to the FTC’s 2026 complaint—not a court finding or an independent study. The second amended complaint contains the allegation.
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A federal court document filed April 10, 2026 recounted allegations in the first amended complaint about the final 48 hours before renewal and customer-support delays. That procedural account does not establish that the allegations are true. The April 10 court document provides that context.
What Uber says
Uber denied enrolling or charging consumers without consent. As reported by the Associated Press on April 21, 2025, the company said cancellations could be completed in-app and took most people 20 seconds or less. Uber also said it had previously required some customers to contact a representative to cancel within 48 hours of a billing period, but that this was no longer the case. The AP report attributes those statements to Uber; it does not independently verify the app’s current cancellation process.
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What consumers should take from the lawsuit
The case is about disputed practices involving subscription enrollment, billing, advertised benefits and cancellation—not a court-confirmed finding that Uber broke the law. The FTC’s cancellation-step count and savings allegations remain claims in litigation, while Uber’s reported response is the company’s position. The FTC’s case page is the source to check for later filings or a change in status.
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