If you can’t log in to your Canada Revenue Agency (CRA) account, the problem may be a scheduled service interruption, a browser issue, forgotten credentials, a locked account, or trouble with multifactor authentication (MFA). The question alone doesn’t show that the CRA is experiencing a wider outage. Check the CRA’s account availability page first, then use the fix that matches your sign-in problem.
First, check whether CRA sign-in is available
The CRA says its sign-in services are normally available 21 hours a day, with daily maintenance from 3 a.m. to 6 a.m. Eastern Time. That schedule, published on a page modified in 2025, is general availability information—not confirmation that the service is working right now. The CRA availability page also lists planned maintenance, which can change. Check it for current notices before troubleshooting your credentials.
A published maintenance window can explain why sign-in is unavailable, but it does not establish whether other users are having the same problem. If the page says the service should be available, continue with the steps below.
If the sign-in page loads but won’t work
The CRA lists browser and device requirements that can affect access. Its troubleshooting suggestions are:
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- All-in-One Yearly Tax Organizer System: This organizer features 【12 separate, non-adjacent】 envelopes, each with a blank front for labeling and a rear pocket for storing monthly receipts and documents. The spiral-bound design keeps them spaced for easy flipping and access, helping you stay organized and ready for tax season.
- Letter Size Compatible with Large Capacity Pockets: Perfectly fitting letter size papers, receipts, and forms with enough room to store multiple documents without folding. The large capacity pockets provide ample storage space to hold all your tax-related paperwork, keeping everything neat and secure throughout the year.
- 12 Color Index Tabs for Easy Sorting: The color-coded index tabs allow for quick identification of each month or tax category. This makes it easier than ever to locate documents when you need them, whether for tax filing, auditing, or general record-keeping. Stay organized and efficient with minimal effort.
- Ideal for Home and Small Business Use: Perfect for freelancers, households, and small business owners to manage yearly taxes, track receipts, and stay audit-ready all year long. This tax organizer system is versatile and works well for both personal and business-related tax documentation, simplifying the process for entrepreneurs and busy households.
- Durable & Professional Design: With its high-quality spiral binding and sturdy envelopes, this tax organizer book is built to last, even with regular use. The professional design offers both style and functionality, making it perfect for those looking to maintain an efficient, long-lasting filing system for tax documents, receipts, and other important paperwork.
- Update your browser and make sure it supports and has enabled TLS 1.2 or higher.
- Enable cookies and JavaScript.
- Refresh the page, then try another browser or device.
- Clear your browser’s cache, cookies and browsing history.
- Try cellular data instead of Wi-Fi, or restart your computer.
These steps address browser, device and network issues; they won’t restore a forgotten password or resolve lost access to an MFA method. The CRA’s availability and troubleshooting guidance has the current requirements.
If you forgot your CRA user ID or password
Forgot your user ID
Use the user-ID recovery option on the CRA sign-in page. The recovery flow asks for personal identity and tax-return details, as well as answers to your registration security questions. Follow the prompts on the official CRA sign-in page.
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- Comprehensive Tax Package Inclusions: The pack includes 1 all in one income tax organizer, 1 sheet of tax category pre printed label sticker, 1 common tax category list, 12 alphabet labels, giving you everything you need for tax preparation
- Build to last: Our tax record organizer is mainly made of plastic, waterproof, tear resistant, and resistant to deformation, while maintaining flexibility, secure button closure design facilitates access and placement of documents while ensuring safe placement of documents, and the closed bottom keeps the file in place
- Large capacity: This tax document organizer has 13 pockets, each holding about 40 sheets of paper, it can be flexibly expanded and shrunk as the number of files increases, holding a total of about 500 sheets of paper, ideal for organizing and protecting important documents, paperwork, bills, tax records, receipts, invoices and more
- Pre Printed Labels and Customizable labels: these pre printed label stickers have common tax categories, such as Medical Expenses, Employment Income, Rental Income, and more, we also included alphabet labels and customizable labels for your personal uses, please note that the customizable labels do not come with adhesive
- Broad uses: this expandable file folder organizer is proper for organizing various financial and tax related documents, with strippable labels and divider labels for sorting, making your tax preparation more systematic and managed, ideal for annual tax returns, document storage and filing, professional tax services, and tax agencies
Forgot your password
Choose password recovery, enter your CRA user ID and answer your registration security questions. If you can’t complete the recovery flow, the CRA says registering again with new credentials may help in eligible cases. The CRA sign-in guidance explains the available recovery route.
If your account is locked
Stop guessing passwords or codes: too many incorrect entries can lock your account. For an incorrect MFA passcode, CRA guidance says the account is temporarily locked for 30 minutes. After three temporary MFA lockouts, the account is permanently locked and you must contact the CRA. Those thresholds apply to MFA passcodes, not to every kind of sign-in failure.
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- Great way to organize and store vital tax records
- Instruction sheet/checklist and preprinted labels included
- 12 pockets plus one large pocket in back provides ample storage
- Protective flap and elastic cord closure
- Contains 10% recycled content, 10% post-consumer material
Depending on the reason for the lock, CRA guidance may allow you to register again or require you to contact the agency. Registering again does not clear a CRA-imposed security lock. Check the CRA’s locked-account instructions before choosing a recovery option.
If you can’t complete MFA or no longer have your phone
If you have another MFA method already enrolled, try that option. A new credential may be possible through registration and identity verification only if you can use an existing MFA option and complete the required checks. If you have no access to an enrolled option, the CRA directs you to contact it. An authenticator app is not a recovery method unless you had already enrolled it.
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- Improved Secure Zipper Closure: Unlike folders using elastic bands that can let contents slip out, our expanding file folder features a dependable zipper closure. It's thoughtfully designed to securely store and organize your important documents, including paperwork, bills, taxes, receipts, invoices, and more. Perfect for letter size.
- Large Capacity Monthly Organizer: 12 pockets design works great for monthly organizing and protecting all your essential documents in one place. You can securely store all your important papers without them getting cramped.
- Efficient Organization & Easy Lookup: To enhance your file organization, we provide blank labels along with this folder. You can personalize them to suit your requirements, such as labeling sections by month for effortless file retrieval.
- Additional Zipper Pencil Pouch: The front pocket has a depth of 3.5 inches, making it perfect for use as a pencil pouch to conveniently store pens, highlighters, and other frequently-used writing tools that you may need while working with your documents.
- Portable & Durable: Easily carried in a tote bag or backpack, it makes moving from place to place convenient and reduces the risk of losing items. Made of hard colored plastic with reinforced fabric sides. Waterproof & sturdy enough to keep papers safe. Acid-free, PVC-free, and archival quality for safe storage.
The CRA has prompted users without a backup to add another MFA option, such as a passcode grid or a third-party authenticator app. See the current CRA sign-in and MFA guidance for the options available to your account.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.If your CRA security code is missing or expired
If you have lost your security code, have not received it after 10 business days, or have an expired code, the CRA says you may be able to use its document verification service. Requesting a new code by mail is another option. The CRA’s contact and account-recovery page has the current verification steps.
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- 2026 2027 Yearly Tax Organizer: includes 2 spiral bound tax organizer designed to help you collect, sort, and store important tax records throughout the year, keeping receipts, income records, bills, and other paperwork in one easy to manage place
- Large Size for Everyday Documents: cover measures about 13 x 9.65 inches, with inside pages about 9.65 x 6.5 inches; The spacious pocket design provides room for receipts, statements, records, and tax-related papers without taking up too much desk or shelf space
- 12 Monthly Pockets for Easy Sorting: the tax record organizer features 12 pockets, making it simple to separate documents by month or category; Useful for organizing medical expenses, charitable donations, prescriptions, invoices, income folders, and monthly bill receipts
- Spiral Bound for Convenient Access: the secure spiral binding lets pages turn smoothly, so you can quickly add, remove, or review documents whenever needed; A practical design that helps simplify filing and reduce last-minute stress during tax season
- Widely Applied: this annual tax organizer is suitable for managing annual taxes, tracking receipts and preparing for audits all year round, making your tax preparation more systematic and manageable, and it is very suitable for annual tax returns, document storage and filing, professional tax services and tax agencies
If you sign in through a financial institution
If your Sign-In Partner credentials are not working, contact your financial institution; the CRA does not manage those credentials. If you can still access your existing partner, CRA instructions describe how to switch to another partner. If you cannot access the old partner, registering again may be an option, subject to the CRA’s MFA and identity-verification requirements. Check the CRA Sign-In Partner guidance for your situation.
When to contact the CRA
If self-service recovery does not restore access, use the CRA’s online-services phone route. For the individual-account cases described on its contact page, the CRA lists 1-800-959-8281, then option 1 for online services. The page lists personal tax service hours as Monday to Friday, 8 a.m. to 8 p.m. Eastern Time; check it for current hours and call instructions before calling.
Have tax documents ready: the CRA may need information from them to validate your identity. If the issue is with Sign-In Partner credentials, contact the financial institution that provides that sign-in instead.
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