Start by complaining to the investment company or intermediary involved. If its response is unsatisfactory, escalate through SEBI’s current SCORES portal at scores.sebi.gov.in. If the dispute remains unresolved, you may be able to use SEBI’s SMART ODR process. SCORES facilitates grievance redressal; it does not guarantee compensation or replace dispute resolution.
Where should you complain about a broker, mutual fund, or other SEBI-regulated entity?
Take the issue first to the entity’s designated grievance or compliance contact. This may be the broker, mutual-fund asset management company, listed company, registered intermediary, or market infrastructure institution involved. SEBI says investors should first raise the grievance with the concerned entity before escalating it through SCORES. See SEBI’s SCORES portal and its SCORES FAQ.
Keep a copy of your complaint, any reference number, the entity’s response, and relevant account statements, transaction records, or correspondence. A clear record helps explain what happened and supports later steps.
How do you file a complaint on the current SCORES portal?
SEBI describes SCORES as an online grievance-redressal facilitation platform. New complaints belong on scores.sebi.gov.in, not the legacy site. The old SCORES portal stopped accepting new complaints on March 28, 2024; it remains relevant for older pending complaints and their associated action reports. Check SEBI’s current portal notice if you encounter an old link.
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- Open scores.sebi.gov.in and register or sign in.
- Select the complaint category and nature of the issue, then identify the relevant SEBI-regulated entity.
- Describe the events specifically: what happened, when it happened, what you asked the entity to do, and how it responded. Attach relevant supporting information.
- Submit the complaint and use the portal to track its status and the entity’s Action Taken Report.
Do not send the grievance to a SEBI email address instead: the portal says complaints sent to SEBI by email will not be entertained. Operational steps and categories can change, so follow the live portal and FAQ.
What deadlines apply on SCORES?
Current SCORES guidance gives the concerned entity 21 calendar days to submit its Action Taken Report. If you remain dissatisfied, the portal provides two review opportunities, each with a 15-day window tied to receipt of the relevant report.
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| Stage | What to do | Time limit in current SEBI guidance |
|---|---|---|
| Entity response | Review the entity’s Action Taken Report. | 21 calendar days for the entity to provide its report. |
| First-level review | Request review after receiving the entity’s report if you are dissatisfied. | Within 15 days of receiving that report. |
| Second-level review | Request the next review after receiving the designated body’s report if you are still dissatisfied. | Within 15 days of receiving that report. |
The SCORES FAQ says complaints should generally be lodged within one year from the cause of action. These are procedural rules that may change; check the live FAQ and file promptly rather than relying on older descriptions of the process.
What complaints are eligible for SCORES?
SCORES is for grievances about securities-market matters involving entities within SEBI’s remit. It is not the right channel for every financial complaint. SEBI’s FAQ lists exclusions that include:
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- Issues unrelated to securities-market investment or matters handled by another regulator.
- Anonymous, incomplete, or insufficiently specific submissions, and allegations without supporting material.
- Requests for information or advice rather than a grievance about an entity’s conduct.
- Market-intelligence reports about suspected violations. SEBI directs this type of information to its separate MI Portal rather than treating it as an individual redressal grievance.
- Matters pending in court or covered by specified online dispute-resolution proceedings.
Because the exclusions and eligibility rules are procedural, check the current FAQ before filing, especially if the same dispute is already before a court or in an ODR process.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What if SCORES does not resolve the dispute?
If you remain dissatisfied after raising the issue with the entity and using SCORES, consider SEBI’s SMART ODR route. SMART ODR is an online dispute-resolution process, rather than another complaint-tracking step. Depending on eligibility and the case, the process may move from pre-conciliation to conciliation and then arbitration if conciliation fails. The stages and eligibility vary by type of regulated entity; consult SEBI’s current ODR instructions and FAQ before proceeding.
SCORES facilitates grievance redressal and provides escalation and review, but it is not a promise of a refund, compensation, or a particular outcome. SMART ODR is the route to consider when the issue needs dispute resolution and the matter meets the applicable eligibility requirements.
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