For PayPal support in the United States, start at Contact Us and choose the issue that best matches your problem. PayPal Assistant will show the available options, which may include chat or a call. Use Message Center to find chat history or start a conversation, and the Resolution Center to report a transaction problem, dispute, unauthorized activity, billing issue, or account limitation.
1. Contact PayPal through Contact Us
For general account, payment, product, or technical support, go to PayPal’s Contact Us page. Describe the issue or select the closest topic, then follow the options PayPal presents. The page groups topics including password and account access, payments, profile setup, disputes and limitations, business solutions, technical inquiries, PayPal Credit, and PayPal cards.
PayPal Assistant is the starting point. Depending on the issue and the options available, it may offer live chat or a call. A live agent or phone option is not guaranteed for every issue, so use the choices shown for your case rather than relying on a universal support number.
2. Use Message Center for chat history or a new conversation
Open PayPal’s Message Center if you need to review an earlier chat or start another conversation. It is the most direct route when you already have a support exchange to refer to. PayPal does not state a standard response time for new messages in its customer-service guidance.
#1 Best Overall
- Use the, easy-to-use, and customizable POS to get started.
- Accept contactless payments, chip cards, Apple Pay, and Google Pay from anywhere, with improved connectivity, extended battery life, and enhanced security. Pay one low rate for every tap or dip.
- No long-term commitments or contracts, no monthly fees- and with offline payments, keep taking payments for up to 24 hours.
- Safely and securely accepts payments anywhere. Plus, get data security, 24/7 fraud prevention, and payment-dispute management at no extra cost.
- Use the, easy-to-use, and customizable POS to get started.
3. Use Resolution Center for transactions and account issues
The Resolution Center is for actions tied to transactions or account status, including purchase or service problems, unauthorized transactions, duplicate or incorrect billing, and account limitations. It also lets you communicate about a dispute, escalate a dispute to a claim for PayPal to investigate, check a claim’s status, and respond to PayPal.
For a purchase or service dispute
In the Resolution Center, select the relevant payment and the issue that best describes the problem, then follow the case instructions. PayPal says a dispute automatically closes after 20 days unless it is escalated to a claim. It also says it often requires at least 7 days to have passed since the payment before escalation. Check the instructions and deadlines shown in your own case; they govern what you need to do next. See PayPal’s dispute instructions.
Rank #2
- Get your money as soon as the next business day.
- Get set up quickly with no long-term commitments. Download the Square Point of Sale app for free, create an account, and start taking payments anywhere.
- Run your business all in one place with the free Square Point of Sale app. Track your sales, manage inventory, accept tips, send receipts digitally, and more.
- Works with Apple devices with a Lightning connector.
For an unfamiliar or unauthorized transaction
Report suspected unauthorized activity promptly through the Resolution Center. Before filing, PayPal advises checking whether a family member used the account or whether the charge came from an automatic payment. PayPal says it will email you within 10 days after you file an unauthorized-transaction report. Follow the steps in its unauthorized-activity guidance.
Which PayPal contact option should you use?
| What you need | Where to go | What to expect |
|---|---|---|
| General account or product support | Contact Us | Use PayPal Assistant to choose the issue and see available options, which may include chat or a call. |
| Earlier chat or a new conversation | Message Center | Review chat history or start another conversation; no standard response time is stated. |
| Purchase dispute, unauthorized charge, billing issue, claim, or limitation | Resolution Center | Report or manage a transaction or account matter and follow the case-specific instructions. |
Availability varies by country
These steps reflect PayPal’s US support pages. Contact options and procedures may differ elsewhere; if your account is registered in another country, use the PayPal site and help guidance for that location.
Quick Recap
Best Value
- COMPATIBILITY: Custom-designed protective case specifically made to fit PayPal card reader devices securely
- PROTECTION: Durable bumper design shields against drops, scratches, and daily wear while maintaining full device functionality
- ACCESS: Precisely cut openings ensure unrestricted access to all ports, buttons, and card slot without removing the case
- GRIP ENHANCEMENT: Textured exterior surface provides improved handling and prevents slipping during transactions
- PORTABLE DESIGN: Lightweight and slim profile allows for easy storage in pockets or bags while maintaining complete protection
Rank #4
- Pay one transparent rate per swipe for Visa, Mastercard, Discover and American Express.
- Works in conjunction with most downloadable Square point-of-sale apps on your device. Customers can pay, tip and sign directly on your device. Track payments in cash, gift cards and more. Also lets you send receipts via e-mail or text message, makes it easy to apply discounts, keeps a data and sales history log and more.
- Accepts magstripe credit card payments, including those from Visa, Mastercard, Discover and American Express (fees apply).
- App sends deposits to your bank account within 1 to 2 business days, or enjoy instant deposits (fees apply).
Rank #3
- With Square Terminal, you can ring up sales, accept payments, and print receipts, all with one device. Use it at the counter or ring up customers anywhere in your store.
- Accept all major credit and debit cards and pay one low rate with no hidden fees and no long-term contracts.
- Process chip cards in just two seconds.
- Get your money as soon as the next business day.
- Use it cordlessly with the built-in battery, designed to last all day.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
