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Outbyte Driver Updater FREEFix the driver behind crashes, sound loss and screen glitchesFind Drivers →Outbyte PC Repair FREEClear out junk files and repair common Windows errorsFree Scan →KnowBe4 announced on February 12, 2026, that Kelly Morgan had joined as its Chief Customer Officer. Reporting to CEO Bryan Palma, Morgan is responsible for the company’s global customer lifecycle and customer-facing teams. KnowBe4 says the role is intended to strengthen customer outcomes, including measurable risk reduction and long-term customer value.
What is Kelly Morgan’s role at KnowBe4?
Morgan’s title is Chief Customer Officer (CCO). In its February 12 announcement, KnowBe4 said he reports directly to CEO Bryan Palma and oversees the end-to-end global customer lifecycle, including Customer Success, Customer Support, Managed Services, and Professional Services. KnowBe4’s appointment announcement framed the remit around an outcomes-driven customer experience.
KnowBe4’s current leadership profile describes Morgan’s responsibilities as Customer Success Management, Support, Onboarding, Professional Services, and Renewals. It also says his team works with customers to mitigate risks involving people and AI agents. The profile’s list differs from the announcement’s original organizational wording, and may reflect later updates to the company’s structure.
What does KnowBe4 say the appointment is meant to achieve?
The company identified measurable risk reduction, customer retention, and long-term customer value as priorities for the customer experience organization. Those are stated aims, not reported results or independently measured outcomes.
CEO Bryan Palma said, “Our customers are at the heart of everything we do, and welcoming Kelly to our leadership team reinforces our commitment,” according to the announcement. Morgan said he was “excited to join KnowBe4 at such a critical time in cybersecurity,” and described his aim as helping customers reduce human- and AI-driven risk while getting value from the platform.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Who is Kelly Morgan?
KnowBe4’s February 2026 announcement describes Morgan as having over 20 years of executive experience leading global customer success and post-sale teams. The company says he most recently served as Chief Customer Officer at DocuSign, previously held Chief Customer Officer and General Manager roles at SYKES, and founded Seven TwoSeven, a consultancy advising SaaS and technology companies. KnowBe4’s current profile also lists global leadership positions at Symantec. These career details and the experience figure are KnowBe4’s biographical descriptions.
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What to know about the announcement
- Appointment announced: February 12, 2026.
- Title: Chief Customer Officer at KnowBe4.
- Reports to: CEO Bryan Palma.
- Scope: Global customer lifecycle responsibilities, with customer success, support, professional services, and related functions.
- Company-stated priorities: Risk reduction, retention, and long-term customer value; these are objectives rather than documented results.
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