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Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minuteFor most purchases made directly from Samsung in the United States, you have 15 days from delivery to request a return, followed by 15 days from the request to ship the product back. The exact deadline for your order appears in Samsung’s My Orders page. Return shipping is free, but your refund may be reduced by a restocking fee, and original shipping, installation, and other service fees are non-refundable. This guide covers orders placed on Samsung.com or through the Shop Samsung App; purchases from other sellers and other countries follow different rules.
How long do you have to return a Samsung product?
For most U.S. Samsung.com and Shop Samsung App orders, the return period is 15 days from delivery. After you request a return, Samsung gives you another 15 days to ship the item or complete the required pickup process. The order-specific date shown in My Orders determines your deadline. Samsung says some promotions may extend the usual window, so check the terms tied to your order rather than assuming a holiday or sale-period extension applies.
Will Samsung charge a restocking fee?
Samsung says return shipping is free, but a restocking fee may apply to a return that is not due to damage or a defect, such as a change of mind or ordering the wrong model. Original shipping, installation, and other service fees are non-refundable. Samsung lists these category fees in its U.S. policy; confirm the fee and return eligibility shown in your order’s return flow because the charge can depend on the specific order.
| Product category | Samsung-listed restocking fee |
|---|---|
| Home appliances and appliance accessories | 15% |
| Galaxy Z Series phones | 5% |
| Tablets | 5% |
| Watches | 5% |
| Wearable audio | 5% |
| Laptops | 5% |
| Galaxy XR headset | 5% |
| Galaxy Ring | 5% |
| Mobile accessories | 5% |
| TVs, audio, and displays | 5% |
| TV, audio, and display accessories | 5% |
| Galaxy S Series and A Series phones | No restocking fee |
Samsung waives restocking fees for damaged or defective products when the issue is reported within its specified deadline. The fee schedule and refund terms are published on Samsung’s return policy page and restocking-fee page.
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What to do if an item arrives damaged or defective
Contact Samsung within five days after delivery or two days after installation, whichever is later. Samsung requires photos and validates damage or defect claims. Missing that reporting window may affect the ability to have a restocking fee waived, so document the issue and contact Samsung promptly using its damage and defect instructions.
How to start and complete an online return
- Open the order: Sign in to Samsung’s order information or My Orders page and select the order to check eligibility, the exact return deadline, and the applicable instructions.
- Request the return: Follow the product-specific return flow. Check the displayed refund details, including any restocking fee, before completing the request.
- Return or schedule pickup: Small products such as phones and earbuds generally use the provided return label and named carrier. Large items such as TVs and appliances require arranging pickup with the delivery carrier.
- Meet the ship-back deadline: Ship the product or schedule the required pickup within 15 days after the return request is approved.
Samsung’s online return instructions govern the process for each order. Keep the tracking or pickup confirmation until the return is resolved.
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How to prepare a device or large item
Phones, tablets, computers, and wearables
Before returning a device, sign out of cloud services, including Find My Mobile, turn off active security features, erase personal information, and factory-reset it. Remove your SIM and memory cards, case, and any other items you are keeping. Include the items supplied in the original box. Samsung says a device that still contains personal information may be blocked from return; modified products or products damaged through misuse can be rejected or refunded at a reduced amount. See Samsung’s device return-preparation instructions.
Appliances, TVs, and other large products
Inspect a delivery before accepting it. Report visible damage to the delivery driver or refuse delivery, and keep the original packaging: Samsung warns that a carrier may refuse to pick up an unpackaged return. Return the applicable in-box components, such as a remote, stand, power cord, mounting hardware, and manual. Samsung’s large-item guidance explains the preparation and pickup process.
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- Compatibility: This case Fit for Samsung Galaxy A17 5G (6.7 inch, 2025) and Samsung Galaxy A16 5G (6.7 inch, 2024). Please confirm your phone moderl before purchasing
- Strong Magnetic Attraction: This Galaxy A17 5G / A16 5G Phone Case has built-in 38 super N52 magnets. Its magnetic attraction reaches 2400 gf, which is almost 7X stronger than ordinary. Provide a strong connection to all magnetic accessories—wallets, car mounts, ring holders. Enjoy a safer and more convenient experience
- Tempered Glass Screen Protector: This Samsung Galaxy A17 5G / A16 5G Phone Case includes 1× premium tempered glass screen protector that preserves original touch sensitivity and HD clarity. Offers reliable scratch and drop defense for your phone's Screen, without compromising responsiveness or display quality
- Translucent Matte Back: This Samsung A17 5G / A16 5G Case crafted from high-quality matte TPU and translucent PC, this case reveals the phone logo with an elegant, refined finish. The frosted texture delivers a comfortable, non-slip grip, while the nano antioxidant layer effectively resists stains, sweat, and minor scratches—keeping your case clean and clear longer
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Does the return process depend on where you bought the product?
- Samsung.com or Shop Samsung App: Use the order-specific return process in My Orders.
- Another retailer: Contact that retailer and follow its return policy; Samsung’s direct-sale window does not govern the retailer’s sale.
- Samsung.com order picked up at a retail partner: Follow the pickup retailer’s return process rather than starting a standard Samsung online return. Samsung provides instructions for partner pickups, including Best Buy and P.C. Richard & Son, on its partner-pickup page.
- Samsung Experience Store: Request a return and refund at the store within 15 days of purchase. Samsung says accepted in-store returns should be refunded within up to 10 business days; see its Experience Store return instructions.
What if you bought from Samsung outside the United States?
Do not assume these U.S. deadlines or fees apply elsewhere. Samsung country sites publish separate policies, and the rules can differ by country. Use the policy for the country and seller shown on your purchase rather than applying the U.S. terms to a Canadian, U.K., or other international order.
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- 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝗮𝘁𝗶𝗼𝗻 𝗧𝗶𝗽𝘀: This case has a 2-in-1 polycarbonate front cover, frame, and back cover. 𝗖𝗿𝘂𝗰𝗶𝗮𝗹𝗹𝘆, 𝗱𝗲𝘁𝗮𝗰𝗵 𝘁𝗵𝗲 𝗳𝗿𝗼𝗻𝘁 𝗰𝗼𝘃𝗲𝗿 𝗳𝗶𝗿𝘀𝘁. After applying the film, install the front cover onto your phone. 𝗜𝗳 𝘆𝗼𝘂 𝗲𝗻𝗰𝗼𝘂𝗻𝘁𝗲𝗿 𝗱𝗶𝗳𝗳𝗶𝗰𝘂𝗹𝘁𝗶𝗲𝘀 𝗶𝗻𝘀𝘁𝗮𝗹𝗹𝗶𝗻𝗴 𝗶𝘁, 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲
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