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Scan for outdated or missing drivers - takes under a minuteDriver Scan →Repair Windows errors before they cause bigger problemsFix Now →A RACI matrix makes project ownership and communication expectations visible by mapping work to the people or roles responsible for it. It can help a team clarify who does the work, who answers for completion, who gives input, and who needs updates—but the chart is a planning and communication aid, not a guarantee of project success.
What is a RACI matrix?
A RACI matrix, also called a responsibility assignment matrix, places project activities or deliverables in rows and roles or stakeholders in columns. Each intersection shows the role a person has for that item: Responsible, Accountable, Consulted, or Informed. The Project Management Institute (PMI) describes the chart as a way to clarify responsibilities and as a possible baseline for a communications plan (PMI guidance on roles, responsibilities, and resources).
Its value is practical: people can see where work sits and how decisions and updates should flow. Microsoft Learn’s example recommends assigning one accountable person to each task (Microsoft Learn: Define roles and responsibilities).
What do R, A, C, and I mean?
| Letter | Meaning | What the role does |
|---|---|---|
| R | Responsible | Performs the work. A task may have people contributing to its completion; make sure responsibility for doing the work is covered. |
| A | Accountable | Is ultimately answerable for completion. This is outcome ownership, not necessarily the person doing the work. Microsoft Learn recommends one accountable person for each task. |
| C | Consulted | Provides input or feedback. Consultation is a two-way exchange, so reserve it for people whose input is needed. |
| I | Informed | Receives updates about progress or outcomes. This is communication, not an approval or work assignment. |
In a short example, a designer might be Responsible for a draft, while a product lead is Accountable for approving its completion. A compliance specialist could be Consulted before the draft is finalized, and a support team could be Informed when it is ready. The appropriate assignments depend on the project’s actual decision rights and workflow.
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How to create a RACI matrix
- Define the scope and list the work. Use rows for meaningful activities, decisions, or deliverables. Make each row specific enough that team members can recognize what work it covers.
- List roles across the top. Use role names if staffing may change. Add or map named people when that makes it easier for the team to act on the chart.
- Assign R, A, C, and I for each row. Identify who will do the work, who is answerable for completion, who must provide input, and who needs updates. Make accountability explicit and check that responsible work is covered.
- Review the assignments with the team. Confirm them with people who will perform or depend on the work. This helps expose unclear ownership or communication expectations before the project relies on the chart.
- Share and maintain the matrix. Keep it with project documentation and revisit it when responsibilities or stakeholders change. PMI recommends establishing the chart by the end of planning and publishing it in the project charter; it does not prescribe a particular ongoing review cadence.
How to keep a RACI chart useful
- Make rows concrete. If an activity is too broad, people may disagree about what its assignments cover; break it into recognizable work items or decisions.
- Keep consultation purposeful. Adding every stakeholder as Consulted can make decisions and communication harder to manage. Use Informed for people who need updates but whose input is not required for that item.
- Make outcome ownership distinct from task execution. The Accountable person may also do the work, but the two responsibilities are not the same. State who owns completion clearly.
- Match the chart to real authority and communication needs. A designation is only useful if it reflects how decisions are made and who needs to be involved or updated.
- Keep the level of detail manageable. A chart that is difficult to scan may not help people find their assignments. Include enough detail to remove ambiguity without turning the matrix into an unreadable inventory.
When should you use RASCI instead?
RASCI adds a fifth designation, Support (S), to Responsible, Accountable, Consulted, and Informed. AWS Prescriptive Guidance presents RASCI as an option for a cloud operating model, where a distinct support role can be useful (AWS guidance on creating a RACI or RASCI matrix).
Consider the added designation if your team needs to distinguish people who actively support delivery from those who own the work or provide advice. Before adopting it, check that the role vocabulary is understood, the chart remains legible at your chosen level of detail, and the assignments reflect actual decision rights and communication needs. RASCI is a tailored option, not a universally superior replacement for RACI.
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How RACI can be adapted to specialized work
Activities and roles should reflect the workflow the chart is meant to clarify. For example, Section508.gov provides a RACI matrix for integrating accessibility tasks throughout the software development life cycle (Section508.gov’s accessibility RACI example). It illustrates a domain-specific application; having a matrix does not by itself establish that a project meets accessibility requirements.
If you want a starting layout, Smartsheet lists free RACI templates, including an editable example for project planning and change management (Smartsheet RACI templates). Atlassian also offers a RACI chart template and describes the usual layout as tasks on one side, roles across the top, and RACI designations in the cells (Atlassian RACI chart template).
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