A text saying you paid someone through Square does not, by itself, mean money left your account. Check your card or bank activity through your issuer’s official app, statement, or website that you open yourself. If you find an unfamiliar transaction, contact the card issuer promptly; if you find none, treat the text as unverified.
First, do not use the text to investigate
Do not click a link, reply with personal or financial information, or call a phone number included in the message. Square says phishing attempts can arrive by text and lead people to fake websites or phone systems. The Federal Trade Commission’s 2023 guidance likewise advises not clicking a company’s text link even if the message might be genuine. Instead, open your card issuer’s official app or website independently, or use the phone number printed on your card.
Check whether a transaction actually appears
Look through your card or bank account activity for a transaction matching the message. A receipt text and a card transaction are different evidence: the text alone does not establish that you were charged.
If you find no unfamiliar transaction
Square says receipt details can be associated with a phone number because someone other than the card owner supplied it or a seller entered it incorrectly. That makes a mistaken receipt one possible explanation, but it does not authenticate the message. Report or block the text using your carrier’s available tools, and use Square’s official support or reporting channels found independently rather than any contact details in the message.
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#1 Best Overall
- Use the, easy-to-use, and customizable POS to get started.
- Accept contactless payments, chip cards, Apple Pay, and Google Pay from anywhere, with improved connectivity, extended battery life, and enhanced security. Pay one low rate for every tap or dip.
- No long-term commitments or contracts, no monthly fees- and with offline payments, keep taking payments for up to 24 hours.
- Safely and securely accepts payments anywhere. Plus, get data security, 24/7 fraud prevention, and payment-dispute management at no extra cost.
- Use the, easy-to-use, and customizable POS to get started.
If you find an unfamiliar transaction
Contact the bank or credit card issuer promptly using its official app or the number on your card, and ask how to dispute the charge. Square directs cardholders to the issuing bank or credit institution for confirmed unauthorized charges; Square says it cannot refund a buyer on behalf of a Square merchant.
Could the Square text be genuine?
Square says it may send SMS messages about unusual account activity, account access and recovery, two-step verification, or customer service inquiries when a phone number is linked to an account. It also says a customer can provide a phone number to receive a text receipt. Those possibilities do not prove that an unexpected payment text is genuine.
Rank #2
- With Square Terminal, you can ring up sales, accept payments, and print receipts, all with one device. Use it at the counter or ring up customers anywhere in your store.
- Accept all major credit and debit cards and pay one low rate with no hidden fees and no long-term contracts.
- Process chip cards in just two seconds.
- Get your money as soon as the next business day.
- Use it cordlessly with the built-in battery, designed to last all day.
Square states: “Square will never ask you to provide sensitive information such as your full bank account details or payment card information over email, phone, or text message.” Do not provide that information in response to a text claiming to be from Square.
Quick Recap
Best Value
- With Square Handheld, you can accept payments, take tableside orders, or scan barcodes anywhere. With a slim design and comfortable grip, the POS is easy to carry in your palm or pocket. Square Handheld is designed to withstand water splashes and dust. Add an optional protective case for accidental drops. A long-lasting battery and offline payments let you keep selling.
- Slim, pocketable, and lightweight so you can accept payments wherever your customers are.
- Take tableside orders, bust lines, or use the built-in barcode scanner, all with one sleek device.
- A battery that can power through your shift and offline payments let you keep selling, even if your internet is down.
- Accept all major credit and debit cards and pay one simple rate with no hidden fees and no long-term contracts required.
Rank #4
- Pay one transparent rate per swipe for Visa, Mastercard, Discover and American Express.
- Works in conjunction with most downloadable Square point-of-sale apps on your device. Customers can pay, tip and sign directly on your device. Track payments in cash, gift cards and more. Also lets you send receipts via e-mail or text message, makes it easy to apply discounts, keeps a data and sales history log and more.
- Accepts magstripe credit card payments, including those from Visa, Mastercard, Discover and American Express (fees apply).
- App sends deposits to your bank account within 1 to 2 business days, or enjoy instant deposits (fees apply).
Rank #3
- Get your money as soon as the next business day.
- Get set up quickly with no long-term commitments. Download the Square Point of Sale app for free, create an account, and start taking payments anywhere.
- Run your business all in one place with the free Square Point of Sale app. Track your sales, manage inventory, accept tips, send receipts digitally, and more.
- Works with Apple devices with a Lightning connector.
Official sources
- Square: Automatic receipts
- Square: Recognize and report phishing scams
- Square: Purchases and cardholder help
- Square: Data plans and SMS policy
- Federal Trade Commission: How to Avoid a Scam (2023)
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